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“Great choice, love the pool” 4 of 5 stars
Review of Loews Miami Beach Hotel

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Loews Miami Beach Hotel
4.5 of 5 Hotel   |   1601 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #29 of 205 Hotels in Miami Beach
Certificate of Excellence 2014
GreenLeadersSilver level
2 reviews
“Great choice, love the pool”
4 of 5 stars Reviewed February 28, 2013 via mobile

My fiance and I chose to stay at Loews before sailing our first cruise. First, the hotel is in a great location. Everything is within walking distance! Service was great all around. We particularly enjoyed the pool, great looking, fun and good music.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, Hotel Manager at Loews Miami Beach Hotel, responded to this review, March 8, 2013
Dear MREautos,

Thank you for your recent visit to our property and for taking the time to share your feedback with us. It is nice to hear that your fiance and you enjoyed yourselves. You are right, Loews is not only in close proximity to all of the great things South Beach has to offer, it is in the heart of it! Our location, paired with our exceptional staff and genuine care for our guests makes us stand up above the rest. We are glad you decided to stay with us and look forward to welcoming you back to the hotel again soon.

Congratulations on your engagement as well, wishing you all the best!
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3,986 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (624)
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Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed February 28, 2013

We had booked into a different hotel and were very disappointed. We checked out and went to the Lowes. The front desk was very helpful and friendly even though we had no reservation. This was one of their busiest weekends and they did everything to get us a room. Room rate was a bit pricy but considering it was last minute and a busy weekend we were happy to pay.

Pool area was great with lots of staff on hand to wait on you for just about anything you needed. Access to the beach [just steps from the pool] was great. Having service on the beach was even better. The valet parking was cheaper then one of the south beach parking spots!

We had a great time!

Room Tip: Ask for an ocean view - not a partial view! A few more $$$ but worth it!
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, Hotel Manager at Loews Miami Beach Hotel, responded to this review, March 8, 2013
Dear honest_reviews032,

Thank you for your feedback on your recent stay at the Loews Miami Beach Hotel. We are sorry to hear that your previous reservation at another hotel was not up to your standards, but are happy to know that our staff went above and beyond to salvage your vacation experience and exceed your expectations. It is our goal to ensure that every team member treats our guests as part of the family, because at Loews Miami Beach you are family to us.

Thank you again for your kind review, we hope that you will join us again soon.
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Chicago area
Top Contributor
118 reviews 118 reviews
26 hotel reviews
Reviews in 54 cities Reviews in 54 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed February 27, 2013

We went for the second year to attend the SoBeWFF and again elected to stay at the Loews. The experience was no where near as pleasurable as the first time we visited a year ago. We arrived early for check-in but were told they in fact had a room available for us. What happened next was really astonishing. Apparently any one of the check in people can "grab" a room first even as one of their associates is attempting to check in someone. We were told that another check in person had "grabbed the room" and that we would be put on priority for the next available room. We were asked for a cell phone number and that they would call us. After 4 hours- no exaggeration - and going back and pestering the desk a few times a room was finally available. It was exhausting and annoying. We were given two drink tickets for our trouble. The room was ok. It was a balcony room as requested (and paid for) but the balcony door was impossible to open. The view was nothing to get excited about, not even a glimpse of the water. Elsewhere the hotel seemed short staffed, poor service at the pool. Sunday they gave up any pretense of service, not even distributing the menus to poolside guests. The Starbucks in the lobby is extremely disorganized and understaffed at peak times. There is no clear signage to indicate where to stand to order or pay so the staff spend most of their time directing guests from one side of the counter to the other.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, April 27, 2013
Dear TravelerChicagoarea,

Please allow me to personally extend my sincere apologies for the dissapointment you experienced upon your return visit. Guest satisfaction is our number one priority, and clearly we failed to deliver that to you. Thank you for the honest feedback. Rest assured that we have listened to your concerns and have made adjustments at both the Front Office and the Sobe Coffee Bar. Additionally, our Engineering team is addressing the patio doors in all of our guest rooms. We do hope you return one day to experience the outstanding service levels we are known for.
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Houston, Texas
Top Contributor
96 reviews 96 reviews
32 hotel reviews
Reviews in 50 cities Reviews in 50 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 27, 2013

The Loews hotel on Miami Beach is at the perfect location. It has a fantastic pool area and pool bar. The rooms are large for Miami and clean. The staff is prompt and courteous. And the location on the beach is PERFECT!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, Hotel Manager at Loews Miami Beach Hotel, responded to this review, March 8, 2013
Dear Jbramlett,

Thank you for taking the time to review our hotel, and for your loyalty in returning to stay with us when in Miami. Each time a guest returns they are given the opportunity to review what changes have been made, for the better or worse, and we are happy to hear that you received the same great service and experience as your previous visit.

The next time you are here we encourage you to check out our new Juice Bar at Preston's, our SOAK Cabana's and the new and exciting classes we offer at our Elemis Spa & Fitness Center. Your feedback on any of those new hotel amenities would be valuable to us, as we are always looking for ways to provide more exciting and unique treats to delight our guests during their relaxing vacations. Thank you again, and we hope to see you soon!
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 27, 2013

I recently stayed at the Loews Miami Beach. Very nice-looking property and rooms, great location near South Beach.

The property could use additional security, however. For a hotel in a city environment (with a visible homeless/transient population nearby), I found the overnight staffing to be very thin.

The hotel consists of two towers. The main tower has 24-hour staffing by the elevators. However, the smaller tower (the St. Moritz tower) had a lobby with multiple entrances (including directly from the street) which did not seem to be staffed whenever I walked by. Likewise, there was no key card security or any other security feature on the elevators.

When I left the hotel at 5:30am, there was no bellhop at the main lobby entrance to manage the taxi line, and two of the taxi drivers waiting in the hotel's driveway got into a fistfight over which taxi was at the front of the line. No hotel staff came to intervene or help with the situation despite that it was happening in the hotel's driveway.

Nice hotel - but they need to increase security/staffing given the city environment.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, April 27, 2013
Dear 77Man,

Thank you for taking the time to share your candid and valuable feedback. Nothing is more important to us than the safety and security of our guests. We take great pride in the efforts of our Secuirty team and also successfully partner with local law enforcement agencies to achieve this goal. I have shared your comments with our Security Director and have discussed your experience with our team. I regreted to learn that your experience was less than perfect and we did not consistently provide exceptional service levels for your stay. Rest assured that we continue to strive to improve and be more reliable and consistent with our service delivery to prevent future such guest feedback
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 26, 2013

The Lowes Miami Beach is situated in the best possible spot-a few steps south and your on famous Ocean Drive-a few steps north, and your on Lincoln Road, which has great restaurants and high end boutiques. The hotel is great for families looking for a safe fun environment, for couples looking to share quality time or even for singles just looking to relax and be pampered. Whatever the situation the staff will be there to cater to your every need. Service is outstanding-something I require on all my vacations. From the time you arrive until the time you leave, a very pleasant staff of people are there to assist and comfort you. The entire hotel just recently went through an entire makeover and it seems like brand new. The rooms are spacious and I recommend the ocean front grand one bedroom with a king bed. The views from the balcony are spectacular. The hotel just recently built cabanas around the pool called SOAK. If you can spare the money, get one for the day or your entire stay-they are awesome and you will be treated like royalty. I just recently went with my family and will be going back next month. Each time I go the experience gets better and better. If you go several times a year, they give you VIP status and you get your very own coordinator that will respond to your every need. Whether your just on vacation or having a wedding the Loews is the place to be. ENJOY

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, April 27, 2013
Dear Pdcommander,

Thank you for taking the time to share your wonderful feedback about our hotel. I was delighted to read that you enjoyed our prime location and our world class service. We appreciate your patronage and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 25, 2013

This is the perfect location and a great beach. Service is good and price is very fair for South Beach. The pool does get very crowded and the drinks are not as strong as they need to be for the price. They do come around with fun snacks and hotel staff is very good.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex T, General Manager at Loews Miami Beach Hotel, responded to this review, April 27, 2013
Dear bcoss24,

Thank you for the fair and honest feedback. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Miami Beach Hotel

Address: 1601 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Miami Beach
#10 Spa Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#15 Romantic Hotel in Miami Beach
#18 Luxury Hotel in Miami Beach
#19 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Loews Miami Beach Hotel 4.5*
Number of rooms: 790
Official Description (provided by the hotel):
The moment you arrive, you are inspired and delighted by everything you see ... From tranquil walls of water and ocean views around every corner to vibrant, modern and supremely comfortable accommodations. With the best location on the beach, the most attentive, genuine staff, and striking design inside and out, you'll truly appreciate every moment at Loews Miami Beach Hotel. Time and time again. Loews Miami Beach Hotel is the premier Miami Beach luxury hotel experience, located in the heart of South Beach, directly on the Atlantic Ocean. Our hotel showcases a palm tree-lined promenade, sparkling oceanfront pool flanked by our luxurious, St. Tropez-inspired cabana deck SOAK. The cabana deck is comprised of eight state-of-the-art poolside cabanas featuring private rooftop terraces and plush, luxury daybeds for day or weekly rentals. ... more   less 
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Also Known As:
Loews Hotel South Beach
Loews South Beach
Miami Beach Loews

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