We stayed at the Loews hotel at the end of Dec 2007 following a cruise.
The room we were allocated was a partial ocean view and was far too small for 2adults and 2 children.
We moved to a rotundra room (street view) for an upgrade fee.
The concierge staff were the worst I have ever experienced - certainly at a hotel of this standard and cost. It appeared that whenever we had a question it was a case of "the answer in no - now what was the question".
Watch out for the valet parking rip-off, they charge $31 per day for valet parking and really all they are doing is parking the car right across the street. You can do this yourself (it is literally right across the street) for $16 per day !!!
Evening turndown service is erratic even when you ask for it - again not what you would expect of a 5* hotel.
The bar at the Loews is poor given that this is south beach as it has no atmosphere. Also the same cocktail could taste different each time it is ordered !
The pool is large but far too small for peak periods like christmas and new year unless of course you like the idea of sitting like a sardine !
If you are a beach lover - watch out as the it costs $10 for each beach bed and $15 for an umbrella i.e. $55 EACH day for a family of four !!!
I would recommend it if you want breakfast eat outside at the french deli on collins avenue. This is located about 20 yards on the right as you exit the hotel.
Overall, this is a a 5* hotel with 5* prices with 3* service.
Save your $$$ and stay somewhere else as this place is over-rated.















