We had booked a room here two weeks ago and experienced then sudden, unexpected death of my wife's mother very early in the a.m. - I called to cancel, mainly as a courtesy to the The Delores so they could book the room that night. They were rude, surely and and insisted I go call back, which I did several times, they they insisted I contact booking.com for the cancellation. We were beyond the cancellation period but I did ask for a partial refund under the dramatic circumstances, again, completely rude and unhelpful on every level. The real test of a property is how they respond in situations like this, are they just after money or long term relationships with their customers and referral business. If you have a problem with your room or otherwise, don't expect and decent service. Look else where and enjoy your stay in a great city.
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- Also Known As:
- The Delores Hotel Miami Beach
- Clarion Collection Delores
- Clarion Collection Miami Beach
- Clarion Miami Beach