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The Delores: Traveler Reviews

3.0 of 5
1420 Collins Avenue, Miami Beach, FL 33139
Hotel amenities
The Delores
Ranked #104 of 198 hotels in Miami Beach
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206 reviews from our community

    Trip type
Traveler rating
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    69
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    24
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Date Rating
Atlanta
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“My new SouthBeach haven”
4 of 5 stars Reviewed September 4, 2012

I vacationed in South Beach thinking the worst about this hotel unpon my arrival, after reading reviews. They were obviously written by people that have no understanding about the styling of the Art Deco hotels. I was really impressed because this hotel has a really nice contempory decor. It was so zen, peaceful and relaxing. The room was small, staying with the typical Art Deco design. Well worth this visit and I will stay at this location for visits in the future. I didnt have a problem with room service, concierge, nor receiving my beach towels, Catherina even offered a beach umbrella.

The mattresses on the platform bed were OMG soft. I pulled the linen back, so that I could WHAT I was laying on. The mattress was soooo soft. I slept through the harshesh part of Hurricane Issac with no problem.

There was a room safe, iron, ironing board, two, yes two handheld hairdryers, toiletries, clean sheets, swept floor and daily room service.

The continental breakfast was exactly what was to be expected, muffins, juice and fruit. The breakfast setup was conveniently located in the main hallway, so you don't have to get completely dressed for breakfast.

Conveinance is the name of the game with this hotel. It is around the courner from Espanola Way, a block away from the tour reservation shop, 2 blocks from Loews Hotel, and one block over from the beach (you can safefly cut through the alleys, instead of walking around the city block. There is a $9.99 buffet around the corner on Williams St., with a miniMart next door, AND there is a Walgreens coming soon.

I felt very safe staying here alone. I decided to sit on the porch one early morning. The gentleman that was working the front desk, slid his chair over so that he could keep and eye on me. (awesome!!!!!)

I will definetly be back! My only negative is that I wish that there was a customer rewards program.

Oh yeah!!!! I left my bottle opener at home, their "sister" hotel waiter opened it for me with no problem. And he refuse to accept a tip! (awesome!!!!)

Room Tip: The standard room is you typical 13x15 bedroom with a full size bed. You have to really LOVE the per...
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cvaldes101, General Manager at The Delores, responded to this review
September 12, 2012
Hello and Thank You for taking the time to write a review on your stay here at the Delores Hotel. We are so happy that you had a great time here...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
1 review
“AWESOME PLACE”
5 of 5 stars Reviewed August 24, 2012

This place is awesome. Right in the middle of everything and a beautiful hotel.

The staff is very nice and helpful. The restaurant there is delicious. If you want help with where you should go if you want different food ask for Claudia and she will reccomend you good places to go and eat.

I will reccomend this place to ANYONE looking for a hotel in miami Beach.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cvaldes101, General Manager at The Delores, responded to this review
September 12, 2012
Hello and Thank You for the review on your stay here at The Delores Hotel. We are so grateful that you had a great time here while staying with us! We work very hard in making sure we offer the best customer service in any aspect. The Delores Hotel & Suites staff are always here to help with any questions and recommendations our guests need. We are here to make your stay the best here in South Beach! Cheers
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beirut
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Central, nice and an amazing deal”
4 of 5 stars Reviewed August 23, 2012

When i went to Miami it was my first time in the city. Indeed my destination was Miami Beach more than Miami, but i didn't know the difference back then. Once the lady at the desk (Michelle i believe) got to know that it was my first time she was kind enough to give me an amazing room, not that my initially booked room was bad or anything, but this one was bigger.
The hotel itself is clean and has been very recently renovated in a nice way. The rooms are cozy, comfy, and if you take a suite you will even have a kitchenette. It's exactly what you would need for a 5 day stay in the miami area, especially miami beach as its location is right on collins avenue and 14th, which is the heart of miami beach night and day life. Even without offering a breakfast option, with just cakes and juice, there's no problem, as there's the Sandwicherie two seconds away from the hotel. And the beach is 4 seconds away :) Oh and it was one of the cheapest hotels i booked through out the USA!
I would definitely go back there again !

Room Tip: Make sure you ask for the wifi availability, otherwise all is good as i believe all the rooms were r...
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  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cvaldes101, General Manager at The Delores, responded to this review
September 12, 2012
Thank You for taking the time to write a review on your stay here at The Delores Hotel. We are very happy to know you enjoyed your time here with us. Thank you so much for the positive words used to describe your stay along with our front desk personnel!! Cheers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Problem after problem and below average service!!”
3 of 5 stars Reviewed August 9, 2012

When we arrived, the room was so tiny we had nowhere to put our suitcases, or to even move around!! It also had an air con unit that had no remote and was stuck on a temperature that was warm, and there was no way we could change it, or even turn it off... Apparently there was nothing anyone could do about this, so we would have to wait for the morning, then I took my shoes off and there was sand and dirt all over the floor and we hadn't been to the beach yet, so it wasn't from us!! The side table had filthy marks all over it that came off when I wiped it... When we complained we were told that they would make a note for the cleaners...
In the morning it went from bad to even worse, after a hot sticky night due to the air con being stuck on a hot temperature I was looking forward to a shower, when I turned on the shower the temperature felt fine, but when I hopped in it was scalding hot, and when I tried to turn the shower knob back to cold it went even hotter and there was no cold water at all... We called the front desk who at first she was friendly and tried being helpful, she was going to try to find another room, we waited for 20minutes and hadn't heard anything, I was still in a towel as I was waiting to have my shower... We ended up ringing again and she said there were no spare rooms so we we're going to have to wait at least an hour for maintenance to come and fix it... But she said she would keep trying for a room and see if there was anything they could do... We waited another 10 minutes and still heard nothing!! It took my partner going down to the front desk and demanding that we either get a refund or a new room... So much for no spare rooms, within two minutes we were moved to a new room!!!
Will not be going back here, as there were more problems in one night than we have had in our ten week trip!!! Service was well below average, all of the staff were extrememly unfriendly and you knew that none of them wanted to be at work!! Don't work in the hospitality industry if you do not want to deal with people!! If you like to stay in a closet, then I recommend this place, but it was not worth the hassle for us!!
Although the location was really great, so if you don't care about what kind of room you are in, then it will be fine for you...

Room Tip: If you have any issues you need to be rather demanding otherwise the front desk staff will just igno...
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cvaldes101, General Manager at The Delores, responded to this review
September 12, 2012
hello and Thank You fro taking the time to write a review. I deeply apologize for the unpleasant time you had here with us. After reading your review, I am going to speak to our personnel to see what occurred during your stay here with us and why it was never resolved promptly. We all work very hard as a team and the story you mentioned above is truly a big disappointment to us. We apologize and I will follow up with this to make sure something like this never happens again. We wish next time when you are in South Beach, you come back and stay with us again as I can assure you this will not happen again. Best, Management
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Rotterdam, The Netherlands
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Very good hospitality”
5 of 5 stars Reviewed August 8, 2012

We stayed for 2 weeks in hotel Delores. The staff made us feel very welcome. The hotel is located on a very nice place, close to the beach en close to the Art deco district. Our room was very big and comfortable, worth all our money.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cvaldes101, General Manager at The Delores, responded to this review
September 12, 2012
Hello and Thank you for taking the time to write a review on your stay at the Delores. It was a pleasure having you stay with us for the 2 weeks..we are glad to know you enjoyed your time and we hope to see you again in the near future..Cheers!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Delores

Also Known As:
The Delores Hotel Miami Beach
The Delores Hotel
Clarion Collection Delores
Clarion Collection Miami Beach
Clarion Miami Beach
Miami Beach Clarion
Address: 1420 Collins Avenue, Miami Beach, FL 33139
Region: United States > Florida > Miami Beach
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
Ranked #104 of 198 hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
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