When we arrived, the room was so tiny we had nowhere to put our suitcases, or to even move around!! It also had an air con unit that had no remote and was stuck on a temperature that was warm, and there was no way we could change it, or even turn it off... Apparently there was nothing anyone could do about this, so we would have to wait for the morning, then I took my shoes off and there was sand and dirt all over the floor and we hadn't been to the beach yet, so it wasn't from us!! The side table had filthy marks all over it that came off when I wiped it... When we complained we were told that they would make a note for the cleaners...
In the morning it went from bad to even worse, after a hot sticky night due to the air con being stuck on a hot temperature I was looking forward to a shower, when I turned on the shower the temperature felt fine, but when I hopped in it was scalding hot, and when I tried to turn the shower knob back to cold it went even hotter and there was no cold water at all... We called the front desk who at first she was friendly and tried being helpful, she was going to try to find another room, we waited for 20minutes and hadn't heard anything, I was still in a towel as I was waiting to have my shower... We ended up ringing again and she said there were no spare rooms so we we're going to have to wait at least an hour for maintenance to come and fix it... But she said she would keep trying for a room and see if there was anything they could do... We waited another 10 minutes and still heard nothing!! It took my partner going down to the front desk and demanding that we either get a refund or a new room... So much for no spare rooms, within two minutes we were moved to a new room!!!
Will not be going back here, as there were more problems in one night than we have had in our ten week trip!!! Service was well below average, all of the staff were extrememly unfriendly and you knew that none of them wanted to be at work!! Don't work in the hospitality industry if you do not want to deal with people!! If you like to stay in a closet, then I recommend this place, but it was not worth the hassle for us!!
Although the location was really great, so if you don't care about what kind of room you are in, then it will be fine for you...
If you have any issues you need to be rather demanding otherwise the front desk staff will just igno...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 12, 2012
hello and Thank You fro taking the time to write a review. I deeply apologize for the unpleasant time you had here with us. After reading your review, I am going to speak to our personnel to see what occurred during your stay here with us and why it was never resolved promptly. We all work very hard as a team and the story you mentioned above is truly a big disappointment to us. We apologize and I will follow up with this to make sure something like this never happens again. We wish next time when you are in South Beach, you come back and stay with us again as I can assure you this will not happen again. Best, Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.