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All 199 Miami Beach hotels

The Delores: Traveler Reviews

3.0 of 5
1420 Collins Avenue, Miami Beach, FL 33139
Hotel amenities
The Delores
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58%
Ranked #109 of 199 hotels in Miami Beach
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207 reviews from our community

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Traveler rating
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Date Rating
Auckland Region, New Zealand
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Problem after problem and below average service!!”
3 of 5 stars Reviewed August 9, 2012

When we arrived, the room was so tiny we had nowhere to put our suitcases, or to even move around!! It also had an air con unit that had no remote and was stuck on a temperature that was warm, and there was no way we could change it, or even turn it off... Apparently there was nothing anyone could do about this, so we would have to wait for the morning, then I took my shoes off and there was sand and dirt all over the floor and we hadn't been to the beach yet, so it wasn't from us!! The side table had filthy marks all over it that came off when I wiped it... When we complained we were told that they would make a note for the cleaners...
In the morning it went from bad to even worse, after a hot sticky night due to the air con being stuck on a hot temperature I was looking forward to a shower, when I turned on the shower the temperature felt fine, but when I hopped in it was scalding hot, and when I tried to turn the shower knob back to cold it went even hotter and there was no cold water at all... We called the front desk who at first she was friendly and tried being helpful, she was going to try to find another room, we waited for 20minutes and hadn't heard anything, I was still in a towel as I was waiting to have my shower... We ended up ringing again and she said there were no spare rooms so we we're going to have to wait at least an hour for maintenance to come and fix it... But she said she would keep trying for a room and see if there was anything they could do... We waited another 10 minutes and still heard nothing!! It took my partner going down to the front desk and demanding that we either get a refund or a new room... So much for no spare rooms, within two minutes we were moved to a new room!!!
Will not be going back here, as there were more problems in one night than we have had in our ten week trip!!! Service was well below average, all of the staff were extrememly unfriendly and you knew that none of them wanted to be at work!! Don't work in the hospitality industry if you do not want to deal with people!! If you like to stay in a closet, then I recommend this place, but it was not worth the hassle for us!!
Although the location was really great, so if you don't care about what kind of room you are in, then it will be fine for you...

Room Tip: If you have any issues you need to be rather demanding otherwise the front desk staff will just igno...
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask AKHtravellers about The Delores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cvaldes101, General Manager at The Delores, responded to this review
September 12, 2012
hello and Thank You fro taking the time to write a review. I deeply apologize for the unpleasant time you had here with us. After reading your review, I am going to speak to our personnel to see what occurred during your stay here with us and why it was never resolved promptly. We all work very hard as a team and the story you mentioned above is truly a big disappointment to us. We apologize and I will follow up with this to make sure something like this never happens again. We wish next time when you are in South Beach, you come back and stay with us again as I can assure you this will not happen again. Best, Management
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Rotterdam, The Netherlands
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Very good hospitality”
5 of 5 stars Reviewed August 8, 2012

We stayed for 2 weeks in hotel Delores. The staff made us feel very welcome. The hotel is located on a very nice place, close to the beach en close to the Art deco district. Our room was very big and comfortable, worth all our money.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michelzvp about The Delores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cvaldes101, General Manager at The Delores, responded to this review
September 12, 2012
Hello and Thank you for taking the time to write a review on your stay at the Delores. It was a pleasure having you stay with us for the 2 weeks..we are glad to know you enjoyed your time and we hope to see you again in the near future..Cheers!!
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New Delhi, India
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Not value for money by any stretch of imagination”
2 of 5 stars Reviewed July 23, 2012

Dont get taken in by the pictures of this hotel!! The 'lobby' is not really one. It can seat 3 people comfortably, and a 4th if you squeeze in. Thats it. The rooms are fine for 1 person but too small for 2 people. Its more like a 1-2 star hotel. However, the rooms are clean and comfortable with all basic ammenities. Its just that the hotel has nothing else besides 20 odd rooms and the tiny 'lobby'. Its ok if you want to use it just to sleep in the night and bathe in the morning, not if you want to lounge around in the room or anywhere else. My room window opened into the parking lot of the hotel next door. Since it was raining one day, i spent a few hours staring at the hood of a Honda, barely 3 feet away from my nose. The airconditioner is way too small for a room that size and its a split (no central aircon) that needs to be left on 24 hours a day for the room to be adequately comfortable. I spent 2 nights in the hotel and did not put it off even once, a big waste of power. Considering what i paid for the 2 nights, i would have easily got a much better property, equally well located, with a restaurant, pool and lounge. The friendliness of the staff also varied a lot dependingo on who was on duty. The 'reception' is basically 2 desks for computers and printers, the kind you see in offices. I would not stay here again simply coz the price is too steep for what little it offers.

Room Tip: not sure if there are any good rooms in this hotel.
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  • Stayed July 2012, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cvaldes101, General Manager at The Delores, responded to this review
August 8, 2012
Hello and Thank You for taking the time to write a review. I apologize for the unsatisfied experience you had while staying with us. The Delores...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Senior Reviewer
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2 helpful votes 2 helpful votes
“Only location”
2 of 5 stars Reviewed June 29, 2012

Hotel is very well located on Collins St. close to the beach, Lincoln Mall, Ocean Drive etc., but there are a lot of hotels in the area. Staff is OK friendly when there. The “full size bed” is minimal. We had room 11, which had a window to a small alley where they had a small room with some hotel stuff, which was cooled by a noisy ventilator. We could also here the housekeepers talking there from early in the morning. So between the horrible and small bed, the humming refrigerator, the noisy AC, the shouting housekeepers and the paper thin walls it was impossible to get a decent night of sleep. The hotel went apparently through a renovation recently, but it did not look so in our room. Furthermore, the hotel advertises with free parking if there is place, which is not true. You have to pay 25 USD a day for a parking spot at their sister hotel. The breakfast was a juice and a muffin. Would not recommend this hotel and would rather not come back to Miami than stay there again.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Delores, responded to this review
July 4, 2012
Hello and Thank you for taking the time to write a review on your stay here at the Delores hotel & Suites. I apologize for the not so pleasent time you had here with us. After reading your review I spoke with the Front Desk and they mentioned that these issues were never addressed to them. If this was the case, we would have accomodated you and taken care of you to the best that we can. Also, everyday in the morning we offer a small continenetal breakfast of juice, muffins, and apples for all our guests and we donot offer any type of full breakfast. And as for the Parking we never advertise free parking because we donot have a parking lot or parking in the building..we always offer the parking at our sister hotel or the parking lots around the hotel. I apologize for any confusion this may have caused.
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1 review
1 helpful vote 1 helpful vote
“Total fabulosity definitely worth the money!”
5 of 5 stars Reviewed June 11, 2012 via mobile

I absolutely enjoyed my stay at the Delores it's fabulous staff very friendly and helpful..I am a Miami native but after being away for so long you start to forget where things are at. Staff were there to assist which I greatly appreciated ... I love the fact that its right on Collins a few steps away from the beach :). I've stayed at quite a few hotels on the Collins avenue strip but service and location are at it's finest at this hotel. Definitely when I do return to Miami in a few months I will definetly be coming back !

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Cubanita46041 about The Delores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Delores, responded to this review
June 26, 2012
Hello and thank You for writing a review on your stay here with us. We are delighted to know how much you enjoyed your stay here. We work very hard...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Delores

Also Known As:
The Delores Hotel
The Delores Hotel Miami Beach
Clarion Collection Delores
Clarion Collection Miami Beach
Clarion Miami Beach
Miami Beach Clarion
Address: 1420 Collins Avenue, Miami Beach, FL 33139
Region: United States > Florida > Miami Beach
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
Ranked #109 of 199 hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
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