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“DO NOT STAY HERE. REPEAT, DO NOT STAY HERE.” 1 of 5 stars
Review of SBH South Beach Hotel

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SBH South Beach Hotel
3.0 of 5 Hotel   |   236 21st Street, Miami Beach, FL 33139 (City Center)   |  
Hotel website
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Hotel amenities
Ranked #125 of 200 hotels in Miami Beach
Ronceverte, West Virginia
1 review
4 helpful votes 4 helpful votes
“DO NOT STAY HERE. REPEAT, DO NOT STAY HERE.”
1 of 5 stars Reviewed June 2, 2013

This hotel is NOT worth the money. Very small room, no coffeemaker, no microwave, no refrigerator, TV remote didn't work, no hot water, no place to sit other than the bed. We were given a room on the corner beside the small courtyard where all employees went for cigarette and talk breaks, so all night long that's all we heard and smelled, then at 6:00 a.m. construction was begun on a room just two doors down and it was LOUD! There is NO PARKING unless you feed the meters which are $1.75 an hour or $40 a day in the parking garage behind the hotel. We fed the meter for three days and got a parking ticket anyway on the last night there at 1:45 a.m. No continental breakfast, no restaurants close that are affordable. Everything is exorbitantly priced in this area. Worst vacation EVER. In fact, I'll never go back to Miami for any reason.

Room Tip: Forget choosing a good room, there aren't any at this motel.
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  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 22, 2013 via mobile

Steer clear of this hell hole! I literally have moved rooms three times. When I arrived, I was given a room upstairs. Unbeknownst to me, the air conditioning did not work. It was literally 88 degrees Fahrenheit in my room! When I called the front desk, they told me that I just needed to adjust the thermostat. After calling repeatedly, someone from the front desk finally came up to check the room. I explained to them that it was actually cooler in the hallway than in my room and I had to leave the door open until they had come upstairs to help. When they cameup to look at the air conditioning they told me they would get me another room because they didn't want me to swelter. So what do they do? They give me a room downstairs where little did I know, I would be waking up at 8:05AM to CONSTRUCTION IN THE ROOM NEXT TO MINE!!!! HAMMERS POUNDING, ELECTRIC POWER SAWS, DRILLING!!! I thought that I was dreaming, to think that I would be lowered into the second layer of hell? When I walked out to the front desk, the staff at the front desk appeared were smiling at the horror I had just endured. It took over an hour for them to get me another room "AWAY FROM THE NOISE." I have never been through such a nightmare with a hotel stay. The third room they gave me had a shower curtain that did not cover the entire shower, nor did it go all the way to the ground. After showering, it was as if the seas had receded back from when Moses commanded the seas to part! WATER WAS EVERYWHERE! I literally had to use all of the towels provided me to clean up the mess. Did I mention the ants? Crawling all over the shower. Not in one room, but both downstairs rooms I had the "pleasure" of staying in. During two nights ofy stay, the satellite tv was out for HOURS AT A TIME! The icing on the cake was this morning, when THE DOOR TO MY ROOM WAS OPENED BY HOUSE KEEPING AFTER I JUST GOT OUT OF THE SHOWER! MY PRIVACY PLACARD WAS REMOVED FROM DOOR!!! People, there are plenty of wonderful hotels in Miami Beach but STAY AWAY FROM SOUTH BEACH HOTEL!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trowbridge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 18, 2013

this was our first trip to miami, the hotel was easy to locate but has no parking. there is pay parking around back which for 3 days cost $115. The desk clerk gave us a local guide which told us about miami and had street maps etc. The room was clean and modern, but no coffee maker or fridge, there were a selection of purchaseable bottles of water, juice and spirits on the dresser, these were not cheap( $4 for small water) !! there was no info in the room re what facities there were in the hotel or even check out times etc.It turned out the reason there was no info was because there was nothing to say!! there is no faciities and the recommended resturant Charles around the corner was very expensive and small menu. the staff were polite and almost seemed apologetic as every question i asked they had to say no sorry we do not have it. whilst the location was central when we return to miami we will prob chose a hotel with more on site.

Room Tip: Rooms at the front can be noisy,
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 14, 2013

Stayed here last year with 2 mates, looking to take in the Miami in a long weekend and spend less on a hotel. Overall it served its purpose if you dont mind a bit of a walk to everywhere, rooms are quriky but hot a hell! AC never really worked although was complained about at the time. Big spacious rooms though and the main bed was okay, not so much the pull out but hey what do you expect on a budget! Staff were friendly enough however never really had to ask for much help and only really used the place for the beds.

Room Tip: One with plenty windows incase the AC is broke!
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  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 1, 2013

I stayed for one night with 3 of my girlfriends, we were celebrating my best friends bachelorrette party. We arrived pretty late in the night & the lady at the font desk asked very strange questions (like what part of Miami I was from..) When we got to the room it was an oven..wayyy hot...even after we adjusted the AC. When we used the bathroom it did not flush. I called immediately to the front desk and she was pretty unhelpful, no one fixed the toilet for us and when we got back (from going out ) the toilet was still clogged. The next morning when checking out the gentleman at the front desk was much more helpful. I might reconsider staying at this hotel if it my only option in the area (for the price) but as of now not considering it.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curitiba, PR
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 23, 2013

I will relate a case that happened about a month in south beach hotel - miami.

I made a reservation for 2 nights in South Beach Hotel in Miami, but I received an email informing me of cancellation due to non-acceptance of credit card. Then I requested a new reservation now for only 1 night which was accepted by the system. The reservation was made by Brazilian website decolar.com south beach hotel and received confirmations through hotelbeds.com.

Check in: 03/27/13
Check out: 03/29/13

On reaching the hotel, I was notified by MANAGER CONFIRMED that there were two reservations in my name and that the two have already been processed and the payment due to the cancellation policy of the hotel reservations, could not
cancel one of the reservations.

I informed the hotel that this case would be the two nights and after contacting the decolar.com informed me that if there were double booking on one of the nights my money would be returned.

On the afternoon of the 28th that my problem began.
After arriving at the hotel enjoying the last day of stay in the city (my flight would leave on 29th morning) I went to the lobby to use the internet. After some time the receptionist asked if I should have gone! I found it odd that question in a very rude tone. I explained what had happened over the two reserves. He said the system had only a reservation and then I should solve all the next morning with management.

I said I would not have time to resolve with management the next day because I should leave the hotel by 7:00 AM and we would call the manager who the day before had told me about the double booking.

The rude receptionist said that the manager was not available. I left to go to the pharmacy. When I returned to the hotel, I was informed by the receptionist that it should pay 2 nights and that neither reservations had been confirmed. He asked me for a credit card to spend two nights. I refused to give the credit card and said it would only pay for one night because the night before I had confirmation from the Brazilian site.
He told me I SHOULD PAY THE TWO DAYS OR LEAVE.

I was extremely upset with the attitude of the receptionist and said I WOULD GO AWAY. I packed my bags and left the hotel at 8:30 PM looking for a hotel for the next day back to Brazil. During this month I thought we should do or not such claim or even should trigger this hotel due in court the situation I went through.

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FINLAND
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2013

NEGATIVE
- No hotel own parking
- Free spaces in nearest city parking lot available only in night time
- You can hear all the noise through windows. Feels like there is no windows at all.
- Breakfast not included in room rate. And the breakfast that you can buy from hotel is quite small and under average.
- Not so active service from hotel personnel

POSITIVE
+ Big city parking lot nearby
+ Location
* Beach is close
* Not right in city center so there is some possibility to find parking lots
+ There is french style bakery ("La Provence French Baker") nearby which has good breakfast.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SBH South Beach Hotel

Address: 236 21st Street, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #125 of 200 hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SBH South Beach Hotel 3*
Official Description (provided by the hotel):
This unique contemporary boutique hotel is located in the heart of South Beach's Art deco District. Walking distance to world famous Ocean Drive, Lincoln Rd Mall restaurants, nightlife and sandy beaches. Renovated in a contemporary style that provides all the conveniences required by today's travelers. ... more   less 
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Also Known As:
Hotel South Beach
South Beach Hotel Miami
Miami Beach South

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