I will relate a case that happened about a month in south beach hotel - miami.
I made a reservation for 2 nights in South Beach Hotel in Miami, but I received an email informing me of cancellation due to non-acceptance of credit card. Then I requested a new reservation now for only 1 night which was accepted by the system. The reservation was made by Brazilian website decolar.com south beach hotel and received confirmations through hotelbeds.com.
Check in: 03/27/13
Check out: 03/29/13
On reaching the hotel, I was notified by MANAGER CONFIRMED that there were two reservations in my name and that the two have already been processed and the payment due to the cancellation policy of the hotel reservations, could not
cancel one of the reservations.
I informed the hotel that this case would be the two nights and after contacting the decolar.com informed me that if there were double booking on one of the nights my money would be returned.
On the afternoon of the 28th that my problem began.
After arriving at the hotel enjoying the last day of stay in the city (my flight would leave on 29th morning) I went to the lobby to use the internet. After some time the receptionist asked if I should have gone! I found it odd that question in a very rude tone. I explained what had happened over the two reserves. He said the system had only a reservation and then I should solve all the next morning with management.
I said I would not have time to resolve with management the next day because I should leave the hotel by 7:00 AM and we would call the manager who the day before had told me about the double booking.
The rude receptionist said that the manager was not available. I left to go to the pharmacy. When I returned to the hotel, I was informed by the receptionist that it should pay 2 nights and that neither reservations had been confirmed. He asked me for a credit card to spend two nights. I refused to give the credit card and said it would only pay for one night because the night before I had confirmation from the Brazilian site.
He told me I SHOULD PAY THE TWO DAYS OR LEAVE.
I was extremely upset with the attitude of the receptionist and said I WOULD GO AWAY. I packed my bags and left the hotel at 8:30 PM looking for a hotel for the next day back to Brazil. During this month I thought we should do or not such claim or even should trigger this hotel due in court the situation I went through.
- Official Description (provided by the hotel):
- This unique contemporary boutique hotel is located in the heart of South Beach's Art deco District. Walking distance to world famous Ocean Drive, Lincoln Rd Mall restaurants, nightlife and sandy beaches. Renovated in a contemporary style that provides all the conveniences required by today's travelers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Priceline, Travelocity, Odigeo and Orbitz so you can book your SBH South Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel South Beach
- South Beach Hotel Miami
- Miami Beach South