I booked this hotel through Hotels.com which I will never use again! We arrived after a cruise too early to check-in so we asked about storing our luggage which they had no problem doing. After walking around, we decided to take a bus/boat tour which would take 4 - 5 hours. We let the fellow at the front desk of the hotel know we were going on a tour and wouldn't be back for 4 - 5 hrs. This was at noon, and there was still no room available. After our tour, we returned to the hotel, and after the "manager" made a couple of calls, he informed us there was a problem. Someone didn't want to check out so they had no room for us. After a further call, he said they could give us another room. We had booked a standard double and were given a room with one bed. They put in a rollaway bed and threw a couple of king sheets on it - no pillow or blanket. I was with my two adult sons and was not happy about either sleeping on a rollaway or with one of my sons. After all, we were paying just under $300 for one night. Then we discovered that the bathroom had not been cleaned. There were hairs and globs of soap or hair product in the sink! My son wiped the tub with a piece of tp which came away black! We reported this to the "manager" who came up, had a look and told us they had no cleaning staff on site. We also got no apologies! It was around 7 p.m. Needless to say, we couldn't stay there, and so we were forced to find other accommodation. That was on the 17th of March, and Hotels.com tell me they can't get hold of the manager to confirm my story. I reported this on the 20th and have been getting the runaround ever since. Unless I get my money back, I will have paid just under $600 for one night in Miami! Lesson learned? Never book with a third party. Had we booked directly with the hotel, we would not have been charged ahead of time! BTW - Hotels.com said they have tried numerous times to get in touch with the manager with no luck! Hmmm...
- Official Description (provided by the hotel):
- This unique contemporary boutique hotel is located in the heart of South Beach's Art deco District. Walking distance to world famous Ocean Drive, Lincoln Rd Mall restaurants, nightlife and sandy beaches. Renovated in a contemporary style that provides all the conveniences required by today's travelers. ... more less
- Reservation Options:
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- Also Known As:
- Hotel South Beach
- South Beach Hotel Miami
- Miami Beach South