I arrived today at 3:30 ready to check in ( check in is at 3:00). We had to wait until 5:00 to check in because our room was not ready/ clean yet. The front desk clerk did not apologize for this inconvenience. He was actually down right rude. He also would not check our bags until our room was ready. Instead he said we could leave them in the lobby, but he would not be responsible for them. In all my years of travel, I really have never experienced such rude customer service. The price and location are good, and the rooms seem clean , however I will not come back here based on the very poor customer service. Finally, there is no parking...and no valet. You have to look for street parking. Really...I regret booking ths hotel.
- Official Description (provided by the hotel):
- This unique contemporary boutique hotel is located in the heart of South Beach's Art deco District. Walking distance to world famous Ocean Drive, Lincoln Rd Mall restaurants, nightlife and sandy beaches. Renovated in a contemporary style that provides all the conveniences required by today's travelers. ... more less
- Reservation Options:
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- Also Known As:
- Hotel South Beach
- South Beach Hotel Miami
- Miami Beach South