Planned my trip and called the front to notify them that I was coming in on a red eye the next morning. I was advised that if I wanted a room, I need to book for the night before as check in begins in the afternoon.
I called the hotel and told the front desk that I was arriving next morning, and when I arrived they gave my double room away the night before as I was a "no show"
Unhappy, I asked to speak with the manager, and she was immediately defensive of her staff, shifted blame to me and tried to force her issue by labeling me as aggressive. Although we were provided with 20% off that night for a single king size room, it doesn't make up the difference in the night I previously paid for.
The king size room has an open shared shower/toilet, so once you shower, the entire floor is wet for hours. Thus, you need to wear shoes to go to the bathroom. Due to the water, some areas of the wall have rot. Water temperature also did not get very hot, and shower lacked water pressure.
The double room we eventually were able to move to had a separate tub/shower, so that issue was resolved.
The two gentleman that have their own little restaurant inside the hotel are very nice and accommodating.
Other than the graveyard shift staff, the others were not as hospitable.
No parking at hotel, but there is a garage on 20th. Cash only about $30/night with in and out privileges. Just be sure to plan ahead when you get your car because they are not fast. Average wait time was about 12 minutes.
No water or snacks to purchase, but there is a Walgreens on 23rd a couple blocks away.
Overall, if you want to be in South Beach and just need a room, it will suffice. Just get the double room. I would also recommend second floor.
- Official Description (provided by the hotel):
- This unique contemporary boutique hotel is located in the heart of South Beach's Art deco District. Walking distance to world famous Ocean Drive, Lincoln Rd Mall restaurants, nightlife and sandy beaches. Renovated in a contemporary style that provides all the conveniences required by today's travelers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, TripOnline SA, Odigeo and Orbitz so you can book your SBH South Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel South Beach
- South Beach Hotel Miami
- Miami Beach South