I would really give this place 0 stars if I could !!!
I book 3 rooms with the hotel for a birthday weekend. I explained to the host I wanted the best room available and as we check in the host notifies us that we have arrived before the rooms are ready, and they won't be ready til 4. Ok , no problem we left and did some shopping and arrived back at the hotel at 4 and the host explains she needs another 20/30 minutes, so to kill time we grab a bite to eat.
We arrive back at the hotel and we're told the room is ready. Everyone is taken to their rooms and as the bellman takes us to our room with our bags. We open the door to a DIRTY ROOM!!!! The bed is undone there is garbage on the counter, the tv is on and the room is clearly not clean. We had been waiting for hours for a clean room to be brought to a dirty room. Them the bellman is constantly paging the host to inform her (might I add there is only 1 bellman)that he leaves us to go downstairs to grab new keys. THEY LEFT US IN THE DIRTY ROOM WITH OUR STUFF!!!!!
The bellman then takes us to the penthouse floor to a room that was not as nice as the first room although it was dirty and could not accommodate us. We stayed at the hotel a couple of days.we spent sometime at the pool and placed a order poolside and the woman forgot to bring our order.
Then our room was never cleaned during our stay. I constantly called down to the front desk and nothing until I grabbed the housekeeper myself when I noticed her on her floor asking if she could please clean our room.Such a shame we had to wait to get our room cleaned til the day we left.the Boulan is a nice hotel with great artwork and even a new club Amore attached but the service is HORRIBLE!!! What is even more upsetting there us nothing that the hotel would do for the inconvenience, the young woman said she would email me and she could take off valet parking valet parking is 30bucks she can't be serious.
This hotel must not care about their business nor their customers and experiences. Several people have left reviews about bad experiences and unlike other pages no one has responded to make things right with their customers. If they keep this up they will not be in business much longer.
- Official Description (provided by the hotel):
- Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more less
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