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“Amazing!” 5 of 5 stars
Review of Boulan South Beach

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Boulan South Beach
4.5 of 5 Hotel   |   220 21st Street, 2000 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #102 of 203 Hotels in Miami Beach
Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
“Amazing!”
5 of 5 stars Reviewed September 25, 2013

I have come here a couple of times now and both times have been great. They have this great spot called charles street to eat at and the pool is fantastic! Where else can you see such great art by a pool!? The service is always warm and welcoming. I will be back!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this review, September 26, 2013
Thank you for your recent visit and for sharing your feedback!

We are honored that you have chosen us to be your home in Miami Beach. I will pass along your compliments to the entire team.

We look forward to welcoming you soon.

Sincerely,

Jimmy Mouawad
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
    83
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2013 via mobile

I loved my stay here! Everything was so clean and nice. The staff at the front desk were really nice and attentive, something hard to find in South Beach most times. Loved it! I definitely recommend this place.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this review, September 20, 2013
Thank you for being our guest recently and for the review!

I will pass along your compliments to the entire team.

We look forward to welcoming you home again soon.

Best Regards,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 18, 2013

I had a recent mini vacation stay at the Boulan South Beach Hotel, and my experience was beyond AMAZING! When I entered, Jessica, who happened to be the manager, greeted me. She was extremely friendly and attentive throughout my stay. Jessica gave me recommendations to some of the best dining restaurants in town and was able to reserve a nice tour around the city for me. She really knows Miami! My room was beautifully decorated and was very modern. Isdel, who was so polite and courteous helped me with my luggage and took the time to give me a tour around the property. I absolutely fell in love with their rooftop pool! Thanks to Rick, who gave me expert advice on the hottest spots in town, I was also able to enjoy the Miami nightlife! My time at Boulan, though short, was nonetheless memorable! Definitely coming back soon! Thanks everyone! Your staff is truly amazing!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this review, September 20, 2013
Thank you for your feedback and for taking the time to share your experience.

I will pass along your compliments to the entire team, especially to Jessica, Isdel and Rick who clearly turned your stay into a memory.

We are thrilled you had a great stay and we hope you will come back to visit us very soon!

Sincerely,

Jimmy Mouawad
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dearborn, Michigan
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 16, 2013

I stayed atthe Boulan South Beach on Aug 30, 2013. the whole experience was great from the room size and staff. Rick at the hotel was extremely helpful with his guest services and tips on where to eat and on the nightlife. If you want to have the best time stay at the Boulan South beach and be sure to ask for Rick he made our trip great we will return soon to the Boulan for another wonderful experience.

Room Tip: ask for Rick atthe Boulan he will make sure you are taken care of at all times
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this review, September 20, 2013
Thank you for being our guest and taking the time to compliment our Team Members!

I am truly honored to know that Rick's customer service made a difference in your visit to Miami Beach. I have passed on your kind words and he was extremely thankful.

We look forward to your next visit with us.

Sincerely,

Jimmy Mouawad
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 15, 2013

My girl and I stayed for the weekend. And let me just say we had the time of our lives. From check in to check out. As soon as u walk in your greeted by a friendly front desk, and Rick the bellman which knows where all the hots spots in south beach are! Going to the room you just have sexy art all over the place. Once in the room it felt like I had a suite from the size of the room. What made our vacay was the roof top pool sick!!! Already planning our halloween weekend in south beach and Boulan is where its at!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this review, September 20, 2013
Thank you for your recent visit and for sharing your feedback!

I will pass along your kind words to Rick. I am delighted to hear that our Room Size, quality and our Rooftop Pool exceeded your expectations.

We look forward to welcoming you home again soon. Feel free to contact me personally for your next booking.

Sincerely,

Jimmy Mouawad
General Manager
jimmy@thinkproperties.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa City, Iowa, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 12, 2013

We checked into the Boulon on Monday. We were early so I called ahead and asked if our room was ready. I was told that it wasn't but that we could check in when we got there and they would call us as soon as it was ready. I asked if they could just call when it was ready rather than having to come in first. I was told no. If I wanted to be called I would have to come into the hotel and check in first. Why it wasn't possible to just call when it was available, I have no idea. We went to the hotel when we arrived in South Beach. The woman at the front desk checked and said she had another room ready. Great, so we got our keys and went up to the room. Once we got in the room I immediately started checking out our sleeping accommodations. My biggest concern as I had booked a room with one king and a sleeper sofa for 4 people. I went to the "sleeper sofa" (which looked tiny) took the cushions off and pulled out the so called bed. The sofa was torn to shreds and the "bed" was nothing more than a tiny cot that was bent and would not even open properly, NO MATTRESS. I took pictures of it and went down to the front desk. I showed her the pictures and she apologized and looked for another room. A bellman took me up to another room to see if it was more suitable. It wasn't, the sleeper sofa in that room was nothing more than a glorified futon that would at best sleep one person. I told her that wasn't going to work. She said I could wait until 4:00pm and they would find us something else. I said fine, my family and I left and waited to hear from the hotel. At 4:00pm I received a phone call from the hotel informing me we would be in the last room I was shown. I told them that would not fit my family of 4 which is what I paid for. They offered a roll away at my cost. At my cost?? I'm suppose to pay for an additional space that was suppose to have been provided? We did not return to the hotel immediately as we were having dinner. A little while later I received another phone call from the hotel saying they were going to upgrade us at no charge to a room that would better accommodate us. Wonderful..... well, kind of. We returned to the hotel and went up to our new room. The sleeper sofa was a huge upgrade over the previous rooms. That being said, it was still very small and very uncomfortable. My children are older, my son is 14 and 5'11 and my daughter is 17 and 5'8. It may have been fine for two smaller children, but was not good for my kids. I don't believe I read anywhere that the sofa sleeper was only for people of a smaller size. I was thrilled to have a kitchen so that I could cook and save a little on dining out. Unfortunately, to say it is an equipped kitchen is a bit of an overstatement. There is an oven but no potholders, I had to use a hand towel from the bathroom to remove things from the oven. There are no dish towels or dish clothes, plenty of spoons and knives, but only 3 forks, pans, but no lids, let me correct myself, there were lids, they just didn't go to the pots that were provided, a dishwasher but no soap or tablets for the dishwasher.... etc. When we asked for these items, we were told they did not have them. I ended up purchasing a number of items I expected to be provided.

The pool closing at 8:00pm was another disappointment. My kids were so excited about the pool, however, we were typically gone throughout the day and it was something we had hoped to use later on.

We stayed for two days. On our last day, we checked out right at 11:00am. No issues with checking out until I was driving across the street to park my car and realized I had left my iPhone charging in the iPod dock in our room. I parked my car, rented some bikes that were right next to the parking lot and returned to the hotel (took maybe 15 minutes from the time we left). I sent my daughter over immediately while I finished paying for the bikes. When I arrived back at the hotel, they were in the process of looking for my phone. Why it was a process, I do not know. I told them where it was, It should have been as simple as getting the phone and being on my way.... right? WRONG! My phone was no where to be found. My son starting calling it... it was shut off. While I knew right then, my phone had been stolen, I continued to let them look in the hopes that I was overreacting. I told the woman from the front desk my concerns about the phone being shut off. A phone doesn't shut off by itself, someone has to do it. She told me they would review the security footage. I said fine, I had to catch up with my kids on the bikes and would return shortly. When I returned, they were still looking at security footage. After waiting some more (this whole process took about 2 hours), a manager came over and spoke with me. He apologized and said that no one else other than his staff had entered the room so they do not know what happened to it, but will continue to look for it. Are you kidding me? It was in a docking station, turned on, and then someone turned it off, I returned only moments after leaving.... it doesn't take a genius. As someone who has worked in hospitality for over 20 years, in management for the last 8, I have never seen such a lack of concern for what is such a serious issue!

I have stayed in a number of hotels over the years with my children. When managing things for four people it is easy for things to get left behind. This is not the first time I have left my phone behind, however, it is the first time I have ever returned to a hotel to retrieve an item only to find it gone.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this review, September 20, 2013
Thank you for your recent visit and for sharing your feedback!

I apologize for the challenges that you faced while being our guest. Would you be kind enough to reach out to me at jimmy@thinkproperties.com so that we can further discuss your stay?

I hope to speak with you soon so that we can address all your concerns.

Respectfully,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 5, 2013

Exceptional, outstanding, superb do not begin to describe our experience at Boulan South Beach. Our, my sister, 18 year old nephew and me, stay was between August 22 and August 26. From the moment we arrived to the Hotel Lobby (via the Express Bus from the airport for only $2.35, and let off across the street from the hotel!!!!!) we were greeted by the smiling welcoming staff of the Front desk. Jessica, Luis, Alex and everyone else we came in contact with made us feel like we were visiting relatives as opposed to strangers from 'Anywhere, USA'. Comfortable is how we felt.
Jessica puts the word multitasking to a whole level in itself. Professional and knowledgeable about South Beach as well as the surrounding areas, Jessica was also able to tell us about her first hand experience on the Airboat/Gator Tour, which we also took.
Our chins hit the floor as we entered our Penthouse level condo/suite. It was so much more than we expected. The fabulous pictures on the website do this hotel no justice. Spacious and just as clean, if not cleaner than my own home (and I have a cleaning service). The decor is to die for. I felt I had just stepped into an episode of HGTV.
Our every need/want was met almost instantly. Extra towels, no problem, can't get the TV to work, no problem. We have friends who live in and around South Beach/Miami who came to visit us at the hotel. First Question: Whoa, how did you find this place? It is fabulous. One friend rode his bicycle, and was given a safe place to keep it until his visit was over. All of OUR guest were given the same outstanding hospitality shown to us.
The hotel is within walking distance of EVERYTHING. Shopping, dining, beach, nightlife Lincoln Road and Ocean Drive. Five minute walk to the beach where we received out complimentary beach umbrella and two chairs. The complimentary breakfast is delicious and filling as well. Can't figure out why some others thought it was a waste of time.
Although we didn't spend a lot of time there the rooftop pool area looks like something out of a movie about the rich and famous. The Zen Garden is beautifully well appointed and yes, peaceful. The colors are very pleasing/soothing to the eye, IMHO.
From the photos we took and our wonderful experience at the Boulan, my friends and coworkers who love Miami plan to stay there during their next trip down. Boulan is definately going to be the ONLY hotel I stay in in Miami from this day forward.
I've been to South Beach many, many times but just learned about a fantastic place to eat. The Big Pink is located on the corner of 2nd and Collins. The building IS Pink and there is a pink VW Bug parked in front. The portions at the Big Pink are "BIG". I took half of my meal back to the hotel. The three of us ordered different meals and tasted each-others'. OMG, Delicious and great prices. They also have a kids menu.
Next year there will be a group of us and I can't wait....neither can they!! Thank you Boulan Hotel. I shall return!!

Room Tip: I booked this room through Expedia. You avoid the additional fees some of the reviews mentioned.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimmy M, General Manager at Boulan South Beach, responded to this review, September 14, 2013
Thank you for being our guest recently and taking the time to write such a wonderful and detailed review.

I am glad that our location was a key element to your vacation and even more delighted to hear our room size and décor as well as our friendly staff exceeded your expectations. I have shared your kind words to the team, especially Jessica, Luis and Alex. They are appreciative of your review and wanted to thank you!

We look forward to welcoming you home again soon.

Best Regards,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boulan South Beach

Address: 220 21st Street, 2000 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Beach Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #102 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Boulan South Beach 4.5*
Number of rooms: 52
Official Description (provided by the hotel):
Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more   less 
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