We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Property” 5 of 5 stars
Review of Boulan South Beach

Save Saved
You added Boulan South Beach to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Boulan South Beach
4.5 of 5 Hotel   |   220 21st Street, 2000 Collins Avenue, Miami Beach, FL 33139   |  
  |  
  |  
Hotel website
  |  
Hotel amenities
Ranked #88 of 197 hotels in Miami Beach
New York
1 review
12 helpful votes 12 helpful votes
“Great Property”
5 of 5 stars Reviewed April 30, 2013

Beautiful Room, 24 hour room service, great restaurant, completely boutique feel. I honestly don't understand any of the previous reviews. If there was ever a problem before, it certainly is resolved now.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

149 people have reviewed this hotel

Traveler rating
    63
    42
    13
    15
    16
See reviews for
57
24
7
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dublin, Ireland
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 28, 2013

Modern clean and stylish hotel, situated at bottom of Collins Avenue, and circa 20 min walk to clubs etc., on Ocean Drive. Beach access is just across the road, but there is a little traffic noise during the night, so choose a room on the 5th floor. As we were minding our two grandchildren, we had a suite, which was extremely large and well equipped. As their restaurant was being renovated, we took our breakfast in the adjoining restaurant where the quality of the food and service, were both excellent. Hotel staff were all very friendly and helpful.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed April 26, 2013 via mobile

Well, the room is gorgeous. No balcony and that was definitely a disappointment. Front desk service is horrendous. It took over 30 minutes to check us in, no one else was in line, the concierge has no idea what is going on. She over charged us by over $500.00, wouldn't listen to us or call a manager, our agreement was for a totally different amount! We gave up and were taken upstairs. The bellhop asks us if we have the key. He was standing there waiting for the woman to check us in, no we had no keys. He was admittedly shocked that we were checked in and sent upstairs without keys! So he brings our bags in, says he will get our keys and doesn't. We said to hell with it, went to the pool and went and got our keys. The one lady is a total fool and she's rude! The other lady, she's always in a business blazer it seems, is just rude. Extremely rude. Everyone who works here is totally out of it or just rude-or both. Onto that the pool closes at 8pm! 8pm IN MIAMI! There's no lifeguard anyway and Miami doesn't start happening until after 10pm. People want to be at the beach during the day and swim safely in a pool at night! Or when chilly the hot tub on the roof would be nice but apparently being on the roof at all after 8pm is not possible.
The maid threw out my perfectly fine, new, personally bought FIJI water. No apologies from the front desk!
The maid also broke our shower door handle!!!
This place is about as disorganized as you can get. I mean at about 700 dollars a night I would expect a little more. I would
Rather pay someone 700 a night to sleep on the beach at this point or stay in a pay by hour than waste money on something that looks nice but is chaos and poorly run. Also the breakfast for free is horrible

  • Stayed April 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 23, 2013

But a decent step in both directions. Not really a hotel, not just a plain condo, but worth trying if you like bigger rooms than you normally get in South Beach hotels. The one room apartments with balcony are big enough and nicely equipped. We were offered an upgrade to a penthouse, but it turned out the penthouse didn't have a balcony/terrace, which we had specifically asked for. Where's the 'up' in such an upgrade? We declined and took the regular room, and found it quite acceptable with modern furnishings, huge tv sets and even free wifi from the Setai next door. The Boulan charges for wireless, so if you want to use it for casual browsing, make sure you get a room facing Collins, since it probably won't work from the rooms facing the 21 Street. The down side of this is that you get some noise from Collins as well. Not in the room, mind you, but on the balcony you can really hear the traffic.

The pool area is nice, there always seems to be room, since people probably tend to go to the beach. The good thing is, the hotel also offers parasols and sun loungers on the beach for free at the end of 18th Street. Definitely worth trying as well. No pool bar on rooftop terrace though. But if you keep your room fridge well stacked from the Walgreen's one block away, this won't be a problem. Remember: this is not a hotel. Go for the condo experience.

There's breakfast included in the restaurant downstairs (enter from Collins). It's basically just croissants and Danishes and coffee. The staff in the restaurant seemed a bit reluctant to pay attention to 'non-paying' customers. The hotel obviously has some sort of deal with the restaurant, but since most hotel guests aren't having anything else than the free stuff for breakfast, it' no use expecting any service either. They're shooting themselves in the foot by this though: we normally try the restaurant at the hotel at least once during our stay at any hotel, but the lack of service at breakfast was so discouraging we didn't go there this time. Their loss.

On the other hand the staff at Boulan were mostly very friendly and up to the task (except for the curious 'downgrade' offered). However, they really need to change their cleaning hours, since it's absolutely too late for the housekeeping to come to clean the room at 5 p.m. This was the case almost every day, and it's rather annoying when you're starting to get ready for the evening. This, however, is not to blamed on the housekeeping staff, but it's more likely a managament issue.

All things considered, we had a pleasant stay. It may not be the cheapest option, but there's plenty to be said for choosing Boulan as well: location, pool/terrace area, large well-equipped rooms. Just to make a point: we stayed at the Surfcomber's a few years back and were crammed into a room where you had to carefully insert yourself into the bathroom. The rooms at Boulan are 4 times as large and the bathrooms are humongous. It all comes down to what your preference is.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 31, 2013

Our family of four stayed in one of the Penthouse Suites (we were upgraded free of charge) for 4 days in March, 2013. My wife researched other potential properties and this was a very good value. Cool artwork throughout. The staff was friendly, helpful, courteous and kind. Complimentary continental breakfast at the new restaurant, Charles Street, which is a part of the whole block which is being developed. The beach is right across the street which was no problem. Umbrella and beach chairs included. The Lincoln Mall restaurants were a short walk away. Top notch appliances and plumbing fixtures. Very comfortable beds.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 29, 2013

What a shame. Funky rooms and very nice roof top pool. However, service very very poor. Our Airconditioing broken for last 4 days and they couldn't fix it. Room service never showed up even though I called everyday requesting service. Hallway floors dirty. If it was taken over by a good management company it has the potential to be a fun hip spot.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 14, 2013

If you're used to having your own space (especially of you live and travel with boyfriend, husband, dog, etc) this place will suit your needs. Boulan offers apartments with 1-2 bedrooms. They are spacious and fully equipped with washer/dryer and enough pans and dishes to cook a nice quick meal if you're sick of dining out. I've read some other reviews and apparently people travel to Miami with the intention of cooking 5 star gourmet meals, so if that describes you, bring your own pans and accoutrements.

The hotel is a short walk away from the beach and next to museums, clubs, and parks. It's not a bad walking area an you're just far enough removed from the strip that you can have some peace and quiet if you want it.

The hotel is currently going trough a renovation phase where thy are adding shops, restaurants and an entire area to the ground floor. I couldn't hear any construction from my room, but this also means that Boulan does not offer the amenities you would expect from a traditional hotel: room service, restaurant, shops, spa, or very dependable room cleaning for that matter. For me, the space and the feeling of being home more than make up for the lack in amenities since you can buy anything you need down the street. There's also a very nice pool and roof area, but no bar yet.

My advice: if apartment hotels are more your style, stay at the Boulan and take advantage of the current prices. You would pay more to stay at a tiny cubhole in SLS. If you can't live without breakfast in bed, go elsewhere.

Room Tip: The hotel has special rooms that I believe are the same rate as the ones advertised, but with more b...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Boulan South Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Boulan South Beach

Address: 220 21st Street, 2000 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Beach Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 197 hotels in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Boulan South Beach 4.5*
Official Description (provided by the hotel):
Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Tingo, Priceline and Venere so you can book your Boulan South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Boulan South Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.