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“Fit perfectly to what we wanted” 5 of 5 stars
Review of Boulan South Beach

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Boulan South Beach
4.5 of 5 Hotel   |   220 21st Street, 2000 Collins Avenue, Miami Beach, FL 33139   |  
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Hotel amenities
Special Deal
$30 for $50 Worth of Food
Ranked #103 of 205 Hotels in Miami Beach
Flagstaff, az
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fit perfectly to what we wanted”
5 of 5 stars Reviewed February 2, 2013

I couldn't have been happier with the Boulan South Beach. We prefer to stay in "Condo" style hotels with full kitchens and a washer/dryer in every room. The rooms were large, new, and very nicely decorated. Our room had a very nice view up Collins Ave. The staff was very friendly and went out of their way to make sure we had what we needed.

We arrived early in the morning, well before check in, and they secured our luggage, provided a place to change and gave us access to the pool. We went and ate, checked out the area, and hung out at the pool. When our room was ready they called us on our cell phone and let us know we could check-in.

The beach is a four minute walk away, and the Boulan has reserved umbrellas and loungers on the beach. Lincoln Road Mall is an easy walk as are the many restaurants on Collins Ave. The heart of Ocean Blvd is a little farther. There is a bus, The SouthBeach Local, which stops right outside the Boulan and makes loops of the south beach area. It's 25 cents to ride and is the easiest way to get to Ocean Blvd.

As I said, we prefer to stay in condos with kitchens and in-room laundry. We pack less, and at night, when we go to bed, we just throw our clothes in the washer. There is a Walgreens just a block or two away to get any last minute items.

The Boulan is adding a restaurant in the future, though for the time being there is no bar or restaurant onsite.

Overall it was great, we will stay there again in the future.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, February 24, 2015
Thank you for your visit and for sharing your feedback!

We are happy to read that our rooms and product met your expectations! I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, and give us a chance to take your experience to the next level!

Sincerely,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 25, 2013

Hi stayed here from 29th Dec to 8th Jan 2013 on annual holiday. They have MAJOR construction work going on in the units below our apartments. Drilling and banging starts at 8 o'clock. On complaining to the front desk they said it was nothing to do with the Boulan but they had requested that works didn't start until 9am so that we could have longer in bed. I don't appreciate being told on my 2 weeks a year, off from work, what time I should get up and if I don't get up, have to listen to drilling until 4pm.
Upon leaving the Boulan for the day to get away from the noise we see a large compressor in the doorway of one of the units and a man with a jack hammer drilling into the concrete staircase. This was however at the other end of the corridor and although the noises travelled our room was not directly above this, but someone's must have been. Do not book here unless you have checked that the construction work has stopped. Which I would say is many months away from finishing.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, General Manager at Boulan South Beach, responded to this review, February 21, 2013
Dear Jackie,

Thank you very much for your feedback. This allows us to continue to create a property which is a market leader, but more importantly delight our guests. I am deeply sorry that you were inconvenienced by the issues you shared as we strive to expand the property. Nonetheless, kindly accept my apologies and feel free to to contact me when you wish to return to South Beach.

Kind regards,

Albert L. Mertz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 20, 2012

Just returned from a girlfriends' weekend and we stayed two nights at the Boulan. If you understand that at this time, this is really more of a condo rental than a hotel, you should be absolutely delighted. (I understand restaurants will be opened in the future on the property which should make it more full service). One bad point - when we were there the phones didn't work. It seems like they are still getting this place up and running. Nonetheless, it is extremely sleek and modern, and my guess is the apartment was far more spacious and stylish than any hotel room you could get for its location and price. Although the staff was truly minimal, the front desk guys were extremely helpful, considerate and tried hard to provide excellent customer service. The rooftop pool and lounge area is gorgeous and was my favorite part of the property. I felt like I was in a movie set. If I ever return to South Beach, I would definitely stay at the Boulan again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, February 24, 2015
Thank you for your visit and for sharing your feedback!

We are happy to read that our rooms and product met your expectations! I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, and give us a chance to take your experience to the next level!

Sincerely,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 20, 2012

Although this place is being marketed as a "boutique" hotel which normally means a hotel with few rooms and good style Boulan simply isn't either.
The rooms are small apartments and vary according to ownership. There is NO room service NO bar NO restaurant all of which I would expect to find as checking in a hotel.
We discovered all this upon our arrival as this was not stated on Expedia or bookings although when I was searching for a 4/5 star hotel in South Beach Boulan came close to top of the search list.
This remains a mystery .....
We complained before even viewing the room but since it was almost 10 pm we decided to stay for the first night and as suggested by the night porter discuss our situation with the GM in the morning.
The room was clean but the mattress terrible !
I called Expedia to complain about being sold something that did not reflect reality.
They apologized and said that the terms were "no refund" but if Boulan's duty manager agreed they would provide us a refund and find us alternative accommodation.
I went downstairs to find out the manager was in a staff meeting and although she clearly knew I was going to speak to her(Expedia called prior to me going downstairs) she kept me waiting at least 15 mins.
She was extremely rude and didn't remotely understand my view. I felt fairly intimidated by her severe tone so I returned to the room upset and asked my husband to go see her.
He did and she was even ruder to him talking over him and threatened to call the POLICE!!!!! He hadn't' t even raised his voice but was simply trying to explain the reason of our discontent .
We eventually contacted the owner .(Mr Vardi)
He was nicer to deal with but charged us for the night we stayed ( which I don't dispute) and half the day we spent trying to check out!
If you want a well located self catering accommodation Boulan will do but if you want a sleek hotel
DON 'T.
There are lots of lovely buzzing boutique hotels with polite staff in South Beach !!!!!

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, February 24, 2015
Thank you for your recent visit and for sharing your feedback!

I apologize for the challenges you faced while staying with us. I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, and give us a chance to take your experience to the next level!

Sincerely,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bastad, Sweden
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 17, 2012

The best hotel we ever stayed at! We had a big apartment, very clean, two toilets and a bathroom with both shower and bathtub. The staff was very nice and helpful. The only thing you can complain about is the breakfast. Just bread, bagels and Danish, sugar, sugar, sugar....the only thing I could eat was the Philadelphia cheese.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, February 24, 2015
Thank you for your visit and for sharing your feedback!

We are happy to read that our rooms and product met your expectations! I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit. I apologize for the challenge you endured with breakfast, we now have an on-site restaurant, which serves breakfast, lunch and dinner.

We hope you will come back and stay with us again, and give us a chance to take your experience to the next level!

Sincerely,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
1 review
3 of 5 stars Reviewed November 5, 2012

I booked the BOULAN last minute because my 88 year mother suffered severe damage to her home from hurricane Sandy. I was told that there would be service in this facility but most of the time they don't answer at the front desk. I tried to take a shower last night at 11:00 pm but there was no hot water. I booked an ocean view but as it turned out the hotel overlooks another very large building so you can't see the ocean. I want to move my mother to another hotel but the Boulan has a very strict cancellation policy and so far they won't give a refund. You would think they'd have a little more consideration for an 88 year old woman who's home was ravaged by hurricane Sandy. I 'm hoping they'll be a little more accommodating, keep you posted....
By the way, they're still doing construction on the building and it tends to be very noisy at times, buyer beware....

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, February 24, 2015
Thank you for your recent visit and for sharing your feedback!

I apologize for the challenges you faced while staying with us. I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, and give us a chance to take your experience to the next level!

Sincerely,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 14, 2012

I just touched down from South Beach, Miami. While there my wife, daughter and I stayed at the Boulan Hotel. The hotel, as a whole, from the lobby to the rooms have a very contemporary look. Up dated appliances and fixtures. Sexy is the best way to describe this place. Located in the middle of Collins avenue everything is in walking distance. Shops, restaurants, and the beach.
The staff was very accommodating. We we're offered a umbrella to take on our stroll since it was raining. As soon as we stepped out it stopped. That's Miami for you. One particular staff member Louis extended our check out time to 4:00pm since we had a 8:30pm flight. That was very much appreciated. He could have tossed us out on the street with no where to go luggage and all.

Thanks Buolan for making our stay wonderful. We'll be back for sure.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, February 24, 2015
Thank you for your visit and for sharing your feedback!

We are happy to read that our rooms and product met your expectations! I am pleased to say that we have changed management since you last stayed at Boulan, and now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, and give us a chance to take your experience to the next level!

Sincerely,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boulan South Beach

Address: 220 21st Street, 2000 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Beach Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #103 of 205 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Boulan South Beach 4.5*
Number of rooms: 52
Official Description (provided by the hotel):
Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more   less 
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