I spent hours searching for a nice spot for 5 friends to spend 3 days together. The lobby is beautiful and the staff appeared to be helpful. The room is lovely but not as nice as the pictures on the website. The problem was that the queen pull out was the worst bed that I have ever felt. The mattress was so thin and uneven even though it was pretty new. It was embarrassment that I had booked the place. The "single" bed was a blow up mattress thrown on the floor. My friends slept on the sofa cushions on the floor. I asked management to do something and they assured me that they would but when we returned that night, nothing had been done. In addition, there were never any towels by the pool. The pool, however, was stunning. There also was a large patio off of the room but no furniture.

Don't book here if you expect a normal hotel experience. They are barely a hotel -- very little service if any. But you do get a really nice big condo with full kitchen, living room, huge bathrooms, really nice new spaces, for a good price right in a nice area of South Beach. It's a nice deal if you don't need all the services of a hotel like bell hop/porter, concierge, taxi service, etc. I think this is why there are such high and low reviews. The rooftop pool area is lovely and was empty when I was there (though it was low season). My room was REALLY nice. But I could tell that the place was still preparing for game day, so to speak. They were still installing the phones in September 2012. Still, I'd stay here again with friends to take advantage of the huge rooms and nice roof. It's worth it if you get a good price and don't expect the service of a nice hotel.

After a debacle of staying at The Perry hotel we lucked out to come across this place. The residences were extremely spacious and had every bit of ammenities you could ask for. The pool is relaxing with its cabanas and lounges never overloaded with people. Just what we needed after a few too many big nights out in Miami. I would highly recommend this place. The staff we very friendly, helpful and personable. We will stay again.

I had a wonderful stay at the Boulan, I hate when customers use this site, the fact that some people will make up stuff just to get free stuff is beyond me. I had nothing but great things to say about this property. The Manager was super helpful and provided us with everything we needed. The Cleaning staff was nothing more than excellent, the apartment is superb, the rooftop pool was amazing, i wish the phone will be better and the TV channels as well but hey i did not come to the beach to watch tv or talk on the phone. I want to thank everyone at Boulan for their kind and warm reception.

Cant wait to come back to this Amazing hotel and THanks Clauido for your help you are the best.