My wife and I stayed from 15th of March to the 18th of March 2014. It was only a short stay and for the purpose of seeing an NBA game and seeing south beach. Our expectations were low as our travel agent recommended something simple for this leg of our holiday.
We were met by some friendly staff, who were interested to hear about out travel plans etc. Daniel at the front desk was great for a chat, full of personality and efficient.
John the Concierge helped us to make our short stay into a memorable one. He recommended some great places to eat, tours, places to see and was always interested to hear what we were up to. Overall the staff were relaxed, efficient and personable. When I return to Miami I will be staying at The Hotel. Big shout out to John and Daniel.