You have to review this hotel for what it is and where it is. Anywhere else a hotel charging this much with its deficits would get a 3, maybe a 4. (My actual rating would be a 4.5) But this is South Beach. Its a 70+ year old building so it doesn't have electrical outlets where you want them (charging up my phone and iPad in the bathroom isn't ideal). It's noisy, the walls are thin and the one elevator is slow during busy times. My TV never worked right. But it's also lovely, ideally located (close to the action but not too close), and very efficiently run. As everyone says, the staff is exceptionally friendly and helpful. I never ate in the restaurant so can't comment on it, and the free drink wasn't to my liking, but it's a nice gesture and the pool bar is beautiful. I would stay here again.