My boyfriend and I spent 3 nights at The Hotel in January. I booked it based on the reasonable price in comparison to other South Beach hotels, the fact that they have a pool, and the positive reviews on TripAdvisor. I became slightly nervous when people I spoke to that frequent the area had never heard of it - and the taxi driver at the airport also wasn't familiar and had to be given the exact address. I guess this just speaks to the small size of the hotel and also maybe the name is a little confusing.
The hotel is in a great location, within easy walking distance to the beach, lots of restaurants and shops, nightclubs, and Espanola Way which is a really cool pedestrian area. The staff at the hotel was great. Really nice, friendly, and helpful in every way. I called down for ice a few times and it was always brought up within minutes. The complimentary drink was delicious and we had the pool to ourselves when we went up to get it at the pool bar on Saturday night, so we got to enjoy a lovely swim and a drink. The rooftop pool area is really nice, but small - when we returned the next day it was too crowded for our liking. Just wish it was open 24 hours (it closes at 8, I believe). The concierge was also really nice and helpful and got us an immediate reservation at a packed restaurant on our first night there, which was great.
My only complaints about our stay are as follows:
1. Noise - this was to be expected based on the reviews I read. We were in a deluxe room in the main building, facing Collins. The street noise was noticeable but not what bothered me. What bothered me was the people in the room next door who continually were yelling to each other (or at least it sounded like yelling) and apparently locking themselves out of the room, which lead to them banging on the door for the others to let them in for 5 minutes at a time. This was in addition to the person in the room above us (we were on the 2nd floor) who seemed to be pacing across the room for hours at a time in the middle of the night. I am not exaggerating how loud it was - but it was a weekend so it's understandable, and from what I understand this is to be excepted with these older hotel buildings. I would suggest buying some earplugs - we got some at Walgreens after the first night and they definitely helped.
2. Size of the room - I booked a deluxe room, which according to my online reservation included a king sized bed. What we got was a small room with a queen sized bed, and I initially thought they had accidently mistaken our reservation and given us the standard room. As it turns out, not all the deluxe rooms have king beds, and no rooms with a king bed were available for us. The room was very small. To my knowledge the only other perk of the deluxe room is that there are non-frosted windows which open up 4 inches. It was nice to have the window for people-watching, but there was not too much to see since there is so much construction going on outside on Collins. Overall next time I would not pay more for the deluxe room now that I know the bed and room size that we would end up with.
The only other snag in our trip was when I received the final bill and noticed that our breakfast was included on the hotel invoice when we had actually paid cash for it. The front desk cleared it up and removed the charge from our bill before we checked out, so it was handled quickly and easily. As a sidenote to this, we only ate one meal at the hotel restaurant, which was the breakfast on our first morning there. It was fine, but quite expensive and we found smaller cafes right down the street where we were able to get the same level of food/service for much cheaper. The News Café on Ocean Drive was great - we had a delicious lunch there and a late-night dessert (it's open 24 hrs). Definitely food of a higher quality than some of the other cafes on Ocean Drive.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.