Overall had a very nice stay at this hotel. it was very clean and they offered us complimentary drinks which was lovely. The staff was very nice and helpful. Except sometimes it felt forced and were pushy about doing certain things. When we would ask for suggestions for dinner just because we wanted to walk around and decide, they would INSIST and make reservations when we said no were okay. It made us feel as if their getting kick backs or something from the restaurant. Also they were a little pushy about doing tours or certain things in miami. It made it feel uncomfortable when we would said no really we don't want to do that. Other than that the employees were very nice. Also the food was awesome! We had sandwiches by the pool that were amazing. And the alcoholic drinks were not overpriced which is always a plus when you're at a hotel.
MY BIGGEST CONCERN was that money was stolen from my room by the maid service. I had cash in a bag as an emergency stash which I never needed to go to. Then when checking out that cash was gone. When I told the front desk their reaction was well why didn't you use a safe? to me thats an awful response I am in a very expensive and well rated hotel I shouldn't feel I NEED to use a safe. Further it was not thousands of dollars where I would take the precaution. The managers of the hotel did come to speak to us and handled it professionally, which was much appreciated. HOWEVER they didn't offer us a single thing. When cash is stolen from your room I thought they should have taken care of our charges to the room, or even a complimentary dinner on them or a drink, or EVEN a deal like stay on us for free in the future or at a discount. i don't care what but they should've offered SOMETHING. Also the head of the maintenance just responded something like "OH NO WASN"T US NO NO NO", and in my head I'm thinking how do you know that? And why would I lie? So I was quite disappointed that I couldn't trust the staff and they did not try to do anything to compensate me for my loss.
I would recommend this hotel but it is VERY clean, the staff is nice, the food is good, but I would advise if you don't want to be pushed to make reservations or do certain things don't go to the concierge and ALWAYS USE THE SAFE.
- Official Description (provided by the hotel):
- Originally built in 1939, by master architect L. Murray Dixon, today the hotel encompasses 73 deluxe rooms and suites, a rooftop pool with panoramic ocean views and Spire Bar & Lounge – a chic hot spot located rooftop behind the historic Tiffany spire. The new oceanfront addition to The Hotel of South Beach offers 20 breathtaking deluxe rooms, located at 800 Ocean Drive, bringing The Hotel of South Beach’s rooms and suites down to the ocean. ... more less
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- Also Known As:
- The Hotel Miami Beach
- Miami Beach The Hotel
- Hotel South Beach