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“Good but wary about staying here again” 4 of 5 stars
Review of The Hotel

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The Hotel
4.0 of 5 Hotel   |   801 Collins Avenue, Miami Beach, FL 33139   |  
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Hotel amenities
Special Price
10% off room rate
Ranked #15 of 206 Hotels in Miami Beach
Certificate of Excellence 2014
Wood Ridge, New Jersey
2 reviews
4 helpful votes 4 helpful votes
“Good but wary about staying here again”
4 of 5 stars Reviewed August 30, 2013

Overall had a very nice stay at this hotel. it was very clean and they offered us complimentary drinks which was lovely. The staff was very nice and helpful. Except sometimes it felt forced and were pushy about doing certain things. When we would ask for suggestions for dinner just because we wanted to walk around and decide, they would INSIST and make reservations when we said no were okay. It made us feel as if their getting kick backs or something from the restaurant. Also they were a little pushy about doing tours or certain things in miami. It made it feel uncomfortable when we would said no really we don't want to do that. Other than that the employees were very nice. Also the food was awesome! We had sandwiches by the pool that were amazing. And the alcoholic drinks were not overpriced which is always a plus when you're at a hotel.

MY BIGGEST CONCERN was that money was stolen from my room by the maid service. I had cash in a bag as an emergency stash which I never needed to go to. Then when checking out that cash was gone. When I told the front desk their reaction was well why didn't you use a safe? to me thats an awful response I am in a very expensive and well rated hotel I shouldn't feel I NEED to use a safe. Further it was not thousands of dollars where I would take the precaution. The managers of the hotel did come to speak to us and handled it professionally, which was much appreciated. HOWEVER they didn't offer us a single thing. When cash is stolen from your room I thought they should have taken care of our charges to the room, or even a complimentary dinner on them or a drink, or EVEN a deal like stay on us for free in the future or at a discount. i don't care what but they should've offered SOMETHING. Also the head of the maintenance just responded something like "OH NO WASN"T US NO NO NO", and in my head I'm thinking how do you know that? And why would I lie? So I was quite disappointed that I couldn't trust the staff and they did not try to do anything to compensate me for my loss.

I would recommend this hotel but it is VERY clean, the staff is nice, the food is good, but I would advise if you don't want to be pushed to make reservations or do certain things don't go to the concierge and ALWAYS USE THE SAFE.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,118 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 29, 2013 via mobile

We had an awesome time from the arrival to the departure. Everyone caters to your needs from the front desk to house keeping and the people at the roof top where the pools at. I really would recommend to outsiders and friends. Be back soon.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 28, 2013 via mobile

Stayed at this hotel from 7th to 11th of August. On arrival we were greeted with iced water as we waited to check in. The concierge was wonderful.

It is located 1-2 minutes stroll from ocean drive. The rooftop pool is lovely and has the added bonus of vouchers for the hotels cocktail was a nice touch. There is also complementary loungers and towels on the beach for hotel guests.

The rooms are small but the beds are comfy and the shower room is very good.

They state that wifi is available everywhere on the premises but for us it never appeared available when in our room, only in the lobby or at the rooftop area.

All in all a nice hotel

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 26, 2013

The staff at The Hotel have been so attentive and amazing with me and my mom. From the staff in the front including Alexa, Mila, John to the upstairs pool area to the housekeeping staff everyone is wonderful. Thanks for making our stay memorable and we will definitely be making this our new south beach mainstay. -Mrs. Rivera and Mrs. Gonzalez.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 26, 2013

From the minute we walked in, we felt at home. The staff was consistently friendly and interested in being sure that we had what we needed and happy to make recommendations (all of which were great except the bus tour which was just plain HOT... yeah, I know it's Florida.) They upgraded our room without our asking and that room was wonderful. Housekeeping came in twice a day (the second to be sure we had dry towels).
While expensive, be sure to eat at Grazie and if you are looking for something to do with kids or just want a really entertaining adventure, go to Hector's for a jet-ski adventure. Hector himself is worth the cost.
Many thanks to the staff. We'll be back.

Room Tip: While the room we had was on the Collins Avenue side, and thus subject to late night partiers, it wa...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarpon Springs, FL
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 26, 2013

What a great stay! The Hotel is a wonderful property in a perfect location. The rooms are spacious and cheerful. The bathroom are huge and immaculate. The staff is first reate and extremely friendly and welcoming. (Alexa and Sharon at the front desk are great)! A free upgrade and birthday remembrance added to this special trip.

Room Tip: ASk for a room in the Ocean Drive Building
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 24, 2013

The Hotel is a lovely boutique hotel in the heart of South Beach. The rooftop pool has a great view of the ocean and palms. The staff is friendly. The hotel location is ideal. Music can be heard from a club, but that is typical for the area. Overall, the hotel was exactly what we expected.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldman P, Manager at The Hotel, responded to this review, August 26, 2013
Thank you so very much for your review!! As I always mention, it means a lot to us.
We are glad you had a great time while here in South Beach.
Please let us know of your next visit, we will love to see you again!!

Contact us directly through reservations@goldmanproperties.com or through our website for special deals and promotions.

Have a great day!!

Sincerely,

Nara Azevedo - Sales Mgr - The Hotel of South Beach - naraa@goldmanproperties.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel

Address: 801 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Miami Beach
#11 Luxury Hotel in Miami Beach
#12 On the Beach Hotel in Miami Beach
#22 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
Originally built in 1939, by master architect L. Murray Dixon, today the hotel encompasses 73 deluxe rooms and suites, a rooftop pool with panoramic ocean views and Spire Bar & Lounge – a chic hot spot located rooftop behind the historic Tiffany spire. The new oceanfront addition to The Hotel of South Beach offers 20 breathtaking deluxe rooms, located at 800 Ocean Drive, bringing The Hotel of South Beach’s rooms and suites down to the ocean. ... more   less 
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Also Known As:
The Hotel Miami Beach
Miami Beach The Hotel
Hotel South Beach

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