Stayed at "The Hotel" for 3 days over the Christmas period. When we arrived we parked right outside and the bell boy was quick to help unload our bags and take them to our room, we were then greeted by a friendly receptionist and given a upgrade to our room, a very nice Christmas present!
The upgrade room was in the other building above the News Cafe (some people might not like entering the hotel via a restaurant , but this did not bother us, and while in the room did not hear anything from the restaurant or smell any food cooking (we have breakfast there one morning which was excellent). The upgrade room (ATELIER room ) was fantastic and very clean, the bathroom was one of the biggest and best I have seen (especially in Miami Beach) and was extremely clean and the bed was very comfortable. If I had one complaint was the fact there was not a fridge available (only a minibar) and we had no place to keep our water cold.
The location was fantastic right on Ocean Drive and an easy walk to Lincoln Road for the shopping. There are numerous places to eat and drink around the hotel just watch for the prices and the added tip!
One of the reasons we chose this hotel was it had access to the beach with beach chairs available which were amazing, The attendant on the beach set up the chairs and made sure we were OK, and the beach chairs were more comfortable than some hotel beds I have slept in!!
As we were in the other block we did not really see many of the Hotel staff except security when entering the building but everyone we met were friendly and were prepared to help with any questions we had (including how to find a "Dive" bar on Washington Avenue).
I found "The Hotel" very clean the bed very comfortable (and not forgetting the wonderful bathroom), in an excellent location (including access to the beach) with wonderful professional friendly staff.
When I visit Miami Beach again "The Hotel" will be my first choice hotel.