This was our second visit to The Hotel. I usually don't like to go the same place twice on vacation, but our experience last year was so great that I didn't hesitate to book here again.
I booked directly through the hotel website this time and signed up for the free Gold card. The card got us a discount on our room, and it also got us a complimentary breakfast for two every morning.
We checked in around noon, and our room wasn't ready until 2 PM. 3 PM is the check-in time, so that was not a problem. It was well worth the wait, because we were upgraded from a queen bed with no view to a king bed that had a big bay window overlooking Ocean Drive and the beach. This is a pretty big deal, because as with most South Beach boutique hotels, most of the rooms in this hotel just face another hotel. We were very thankful to the staff for this upgrade, it made for a very romantic trip to have such a wonderful room.
The hotel staff was very friendly as usual, and the housekeeping staff did a great job. The public areas of the hotel are maintained beautifully, and are also very clean. We didn't use the elevator on our last visit because we were on the first floor. This time, we were on a higher floor. There is one elevator, and it is not state-of-the-art. We once spent nearly five minutes getting from the third floor to the lobby because it kept going back up and down for the hotel staff. I would recommend that if you are able bodied and not carrying luggage, use the stairs whenever you can. There's nothing the hotel can do about this, it's to be expected in an older building.
This hotel gives each guest a complimentary chair and towel on the beach. The company that provides the chairs gives great service, and this amenity is a major draw for me as well.
One blemish on the trip was when we tried to bring some sandwiches from the deli across the street up to the pool so we could eat outside. A waiter quickly approached us and told us that only food ordered from the hotel restaurant was allowed at the pool, and that we would have to return to our room or leave the hotel to eat. It's one thing not to allow any food at the pool, it's another to only allow food from the hotel. There's obviously no other reason for such a policy other than to make a few extra bucks. The funniest part is that the sandwiches were from a deli where the hotel gold card gives you a 10% discount. Why would you encourage guests to eat somewhere else if you want them to eat at the hotel restaurant so badly? Aside from that little tangent, this was still a five star trip, I'm not the type to let a grumpy waiter spoil my fun.
Beautiful hotel, great people, great location, great service.
Get the gold card on the hotel website, this seems to give you a better chance of an upgrade. Rooms...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.