My husband and I traveled to South Beach for a 3-night stay to celebrate our first anniversary. While we were under the impression that we were staying at The Hotel in order to save some money, we were SO pleasantly surprised by the service and the unexpected perks that we'd stay there again in the blink of an eye!
First of all, when we arrived, the room we were scheduled to stay in was still occupied, but we were shown another option on the first floor, which we took and thus had ourselves unpacked and ready for the beach by noon. The day of our arrival was our actual anniversary and we had a special package shipped to the hotel containing the cake topper from our wedding a year prior. Our sister-in-law shipped it from New Orleans (where we were married), and the concierge accepted the package and delivered it to our room along with a complimentary bottle of wine. Such incredible service!
We were also pleasantly surprised that we were able to get free loungers and towels at the beach. These cost $18 per chair, per day and so to get them free was a huge savings. This was amazing and we had no idea!
It is also really worth mentioning that the staff is wonderfully helpful. David (Da-veed) is so friendly and made a dinner reservation for us that turned out to be our favorite meal of the trip (Ola at the Sanctuary Hotel). He also recommended lunch spots, a place for coffee, and where to go to get a drink. We appreciated all of his advice and loved meeting up with him in the lobby each day to chat about our plans.
The best unexpected perk was the rooftop pool and bar. We knew there was a rooftop pool, but we've seen others at other hotels that have been disappointing. This one is small, but delightful with a great view. The bartenders are great and make the absolute BEST frozen mojitos and rum punches! On our last day, our flight didn't leave until 8:00 pm. We checked out at noon, but headed to the beach for the day while the staff took care of our bags in a locked room accessed only by an elevator key and room key...very safe! The best part was that we were able to shower before our flight in the shower just outside the rooftop pool. It is clean and convenient. Such an amazing perk!!!
We loved every minute of our stay here and would stay again and again. If you want big, fancy rooms with incredible views, then don't stay here. But if you are looking for a GREAT location, friendly staff, and super convenience then this is the hotel for you!
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