I have really mixed feelings about our stay in the Sagamore. I searched long and hard before deciding on the Sagamore. I thought as it was a smaller hotel we would get a much more personal service. I stayed there with my mother and my almost 3 year old daughter so I also wanted somewhere that would be suitable for all 3 of us. We stayed 7 nights from 6th to the 13th of January.

The main part of the hotel is lovely - reception, restuarant, pool etc. The rooms are also very well laid out with a lot more space than usual as all the rooms are suites and you get a separate living area to the bedroom. The problems started with a blocked sink in the bathroom. As we had arrived very late the night we checked in I waited until the following day to report it. I was in the room for at least 3 hours while they were trying to sort it out. In the end we got fed up and went out. It was sorted before we got back. The problem was dealt with efficiently but what I can not understand is why it was not sorted before we checked in surely whoever cleaned the room must have noticed this! I complained to the manager and he did apologise and offered us a free meal in the hotel restaurant which I must say is excellent. Despite the wide choice available in the South Beach area we ate there 3 times.

We had a series of problems with requests for crockery that were repeatedly removed from the room and not replaced but the next major problem was with the mattress on the sofa bed. My mother has back problems and arthritis. For 2 nights she tried to manage the mattress without saying anything to me but the pain got really bad and then she had to start taking her tablets. When she finally told me I rang the front desk and asked if they could change the mattress. They said as the hotel was full all they could do was change the room the next day. What I don't understand was that rather than change the room why coudn't they have changed the mattress the next day rather than putting us to all that trouble. To start with a mattress in that sort of condition should not have remained in use. I saw the duty manager the next day and he did not even apologise he just said he had heard we were changing rooms! The duty manager and another front deskman are the 2 people I have a real problem with. When I was complaining to the other man about the state of one of the rooms rather than offer a solution his response was "So what do you want me to do?" !!!

We had to be moved twice as the first room we were moved too was dirty. The fridge was filthy. There was food in the cupborad from the last occupants. I could go on.

Everyone else without exception was excellent and nothing seemed too much from the doormen to the 2 conceirge ladies, to the restaurant staff.

I travel alot mostly on business so have experienced varying levels of service - the duty manager fell far short of what I expect. It was as if he felt the fact that he had offered a meal for the first complaint exonerated him from any further apology.

I can accept problems but it is really the manner in which they are dealt with that makes the difference. I also think that perhaps a bit more supervision is required with the cleaning on the 2nd Floor. The 5th floor is much cleaner.

Despite all the complaints, I am still torn as to whether I would recommend the hotel. It excelled in many areas and if the problems had not ocurred I would never have had the shoddy responses and therefore it would have been an excellent stay overall, so perhaps you should take a chance. As you can see from the other reviews most people have had a wonderful experience.

Only stayed 2 nights in late November but found this to be a vey good hotel. The young staff from bellman to front desk treated us with respect and courtesy and displyed no "attitude at all. Very friendly and helpful. Enjoyed the quiet pool and bar service there and our walks on the Beach behind the hotel were very enjoyable. Pool water was a perfect temperature. Our room was a 5th floor one bedroom oceanfront and provided very nice views of the sky, ocean and courtyard. The Bedroom was roomy and the bed very comfortable. The 2 Flat screen tv's were a nice touch along with a fridge and microwave.

My only negative was with the hallways. The walls and carpet are little worn and too dark, definitely not up to par with the rest of the property. Would definitely stay again.

On a side note: we ate at The Forge and Joe's and yes it's expensive and yes touristy but I must say 2 of the best meals I've had in a long time. My wife felt the same way. I had this Bone-IN Filet at The Forge that was killer. The ambience of the restaurant is very romantic and a great way to impress a significant other. At Joe's we had chilled Stone Crab AND warmed King Crab legs ouch! and they were great. The place was hoppin' and fun.

The Sagamore location is excellent and we spent some quality time at the Lincoln Road Mall which is just a short walk away. Fun place to people watch, shop and eat and drink at the numerous sidewalk cafe's and restaurants.

I stayed at the Sagamore 12/23 - 12/28 over the Thanksgiving hoilday to attend a series of fundraising dance events. I fould the hotel and my room to be very pleasent. The rooms were spacious and very comfortable. The staff was there to get you whatever you needed at any hour of the day.

To previous posters who have perceived that the staff is snootly and aloof I would like to eduate them. In a hotel of the caliber as the Sagamore that attracts celebrities and others wishing anonymity it is very appropriate for the staff to be unobtrusive and basically invisible unless approached. This being said, I found most of the staff to be very professional and quick to assisst..

I will be staying at The Sagamore again 12/28-3/6 and look forward to another wonderful stay. I would highly recomend this property.

My wife and I took our 13 year old son down for a Wed - Sun visit. Stayed in an oceanront suite - very large and comfortable with great view of ocean off in the distance, and parties below us. The Hotel is really fantastic. Very hip and yet inviting. The pool is adequate, and there is great access to the beach. But the best thing about the Sagamore are the people. I read a review knocking the hotel for snooty staff - our experience was the opposite. As nice as everyone could possibly be. At the pool, the staff is first class and friendly. Their motto is "make the guest happy" and it shows.

South Beach is so much fun - so cosmopolitan and exciting. Can't go wrong staying at the Sagamore. Only other choices are Satai, Omni, National and Delano.