I recently had the distinct misfortune of spending a get away weekend at the Sagamore. Flying down from NYC for a quick get away, my primary goal was to lounge around the pool having a restful weekend. Sadly, my little getaway was a total bust, and it was the Sagamore's fault.
After checking into our room early last Friday evening, a piece of paper was soon slid under the door. I uploaded a copy of the letter. It simply informed us that the pool and garden areas (essentially all of the outside property) and the lobby bar would be inaccessible to guests from Friday evening through Sunday morning. Seriously? Imagine our shock when we discovered that we would not be able to utilize the property and the amenities for which we had paid. We later discovered that the owner of the property had planned a party for his niece for her Bas Mitzvah. Real nice for his niece, but a giant F.U. to every last guest at that hotel. If he wanted to plan a party which resulted in shutting down the facility then he should not have sold rooms to guests planning their holiday time on that same weekend But, at this hotel, the customer comes last.
When the staff at the front desk was confronted about this letter, the same people that checked us in, they claimed that we had been told about this unfortunate situation when we had checked in only an hour earlier. This was a complete and total lie. If I had been told at that point, I would have confronted them at check in on this matter. Instead, the staff slid a note under the door with the hope of not having to deal directly with their customers. FAIL.
The solution to not having access to the pool that the front desk offered for us was that they would get us passes to use a pool at another hotel. Again....seriously? I paid to use the facilities at the Sagamore, not those of another hotel. However, ultimately, if we wanted to use a pool on Saturday, we had no other option but to go to another hotel. As such, we spent most of Saturday (the only full day of my holiday weekend) schlepping back and forth between the Delano and our hotel room. At one point, it rained, and we had to make a mad dash from the Delano back to the Sagamore, getting totally drenched in the process. Imagine....I paid for this privilege. Damn...I should have just stayed at the Delano; the scene was much better and the clientele was definitely more sophisticated.
Now let me share a little bit about the hotel. The property has an art theme. The art itself is not bad, but it's totally random. It's amazing how quickly that the art theme grows old. Yawn.
On the surface our room looked okay. As one starts to look a bit closer, the furniture is extremely worn, pealing paint in the bathroom, and just overall decay (please see uploaded pictures for a few examples). The room was a decent size, but to be honest with you, it was dated.
In addition, the hotel had no "energy". I estimated that at best the hotel was only half full. And for those of you looking for a chic Sobe weekend, this hotel caters to foreigners (e.g. British package tourists) and families. Since this is an all suite hotel, families pack their kids into the rooms. Yeah...nothing says Sobe like kids and families.
The hotel also has a restaurant. On Friday evening, there was not a single person using the uninspired looking space. Imagine that? We did have breakfast each morning at this same restaurant, but it simply offered a rather bland spread. I suggest skipping it and enjoying the many options nearby.
Many reviews mention how nice the staff is and for the most part that is true. However, I had e-mailed the concierge prior to arrival asking for assistance, and my e-mail was completely ignored. I confronted this concierge, and she denied it, but she was unable to produce a response to the e-mail that I showed her that I had sent. I guess she was "busy". In addition, the gentleman manning the pool on Sunday spent more time hanging at the bar and watching television with the bartender than assisting the guests. Abandoned towels, plastic cups, and garbage were everywhere, and he seemed totally unconcerned. I found it simply amazing. However, after spending a couple of days at this property, I was not shocked.
Of course the party caused a ton of noise and commotion both Friday evening, all day Saturday, and Saturday evening. A relaxing experience this stay was not.
Finally, upon checkout, the woman at the desk apologized for the hotel management's poor decision to essentially shut the property down for the weekend, and said that I should return in the future and that on my next visit, they would ensure that I had a great experience. Again.... seriously?!?! If you don't know this, there are a wide variety of first class properties at the same price range in Sobe. For sure, on my next visit, I will spend my money at a property that respects its guests and values their business.
You've all been WARNED!
Do yourself a favor and check into another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.