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“Enjoyed our stay but....” 4 of 5 stars
Review of Sagamore

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Sagamore
4.0 of 5 Hotel   |   1671 Collins Avenue, Miami Beach, FL 33139   |  
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Hotel amenities
Ranked #25 of 203 Hotels in Miami Beach
Toronto
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Enjoyed our stay but....”
4 of 5 stars Reviewed October 21, 2012

My wife and I spent 5 nights at the Sagamore this past week. We enjoyed our stay. No complaints about the room or the staff. As many others have pointed out the location is ideal, in the heart of South beach, a block from Lincoln Road. The size of the hotel (the number of rooms) in my view is ideal, not too large that it's impersonal and not too small that it lacks services and amenities.

There were a few things we didn't like. The charge for wifi. When every coffee shop (big and small) offers free wifi, that some hotels still charge for it always makes me feel like I'm being nickled and dimed. Including wifi in the room price creates a lot of good will.

Our suite had large screen plasma TVs in both the living room and the bedroom but no HD. Picture quality was terrible. When I stay at a hotel that has amibitions of being a luxury hotel I expect the amenities to be equal to or better than my home, not worse. The week before we stayed at Sanibel Island and our suite had a new top of the line Samsung flatscreen with HD programing and we were amazed by and enjoyed the picture quality, which as much better than our TV at home. Watching non-HD football that is stretched to fit the screen is not fun. This may seem petty or a minor complaint but every time we turned on the TV we again felt like we were being nickled and dimed.

We also didn't like the charge for beach chairs and umbrella. There's no charge for using the chairs poolside, so why charge for those at the beach. I know most of the hotels at South Beach also chargefor beach chairs (some don't) but again it sees cheap. One of the attractions of South Beach is the beach (though many people seem to stay by the pool, which to me seems to defeat the purpose of a beach vacation) so why charge extra for allowing people to enjoy the beach. Again, it seems to be another instance of nickle and diming the guests. If the hotel inclued the charge in a "resort fee" it may be a little more palatable.

Despite the above comments we did enjoy our stay and would certainly recommend the Sagamore. I am also impressed that the management responds to the comments posted on TripAdvisor.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDagostino, Guest Relations Manager at Sagamore, responded to this review, October 30, 2012
CharlieRogers,

We greatly appreciate your feedback about your stay here with us recently.

In regards to the wifi charge, that is part of the reason why we have developed the Sagamore plan which packages the internet, beach chair and breakfast buffet for $18.00. This is a great value considering these items purchased separately total over $40.00. Also, I have discussed the issues you had with the television with my maintenance department and we will definitely be doing our best to resolve this issue.

We do appreciate these issues being brought to our attention as it becomes a great tool in us taking this property to another level and helping us become the best property in South Beach. We are happy that even though you did have a few small details about your trip that were not perfect, you did in fact enjoy yourself and will recommend our property.

Thanks again for choosing Sagamore and we will see you next time!

Best Regards,
James D'Agostino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,232 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chevy Chase, Maryland
Top Contributor
146 reviews 146 reviews
47 hotel reviews
Reviews in 52 cities Reviews in 52 cities
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed October 18, 2012

If you vacation in South Beach, Miami then you definitely want to stay in the Sagamore. You can easily walk to the endless number of stores and restaurants on nearby Lincoln Road at any time of the day. It is truly a remarkable car free street mall after the first few blocks. Also nearby is the heart of South Beach along Ocean Drive, a long strip of high energy night life with another huge array of restaurants and night clubs with terrific looking people and some amazing cars that drive along the avenue. The hotel itself offers fine roomy suites and the most friendly staff in every part of the hotel. Lots of fascinating, high quality art adorns the lobby and many other parts of the hotel. The daily deal offering the buffet breakfast, which is wonderful, as well as a beach chair and Internet at $18 per person was worth it. The pool is truly fine and lots of lounge seating all around it. The very wide beach is just outside as is the most wonderful walk path that goes in both directions along the beach; it is always filled with walkers, runners and bicyclists and you definitely want to get your exercise along the scenic, by the beach path. Again, if you appreciate the most pleasant, genuine friendly service from all the workers at a hotel, then the Sagamore is for you; it is a wonderful boutique hotel where all the action is in South Beach, Miami.

Room Tip: If you get a good price you probably will not have a good room view, so consider this because there...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDagostino, Guest Relations Manager at Sagamore, responded to this review, October 30, 2012
Statusquobuster,

Thanks for your terrific 5 star review of Sagamore. We are happy to have provided you with such a spectacular stay while here in Miami Beach. We are thrilled that you took advantage of our central location and were able to have such a great time at all the nearby shops and restaurants. Our location is just one of the many features that makes Sagamore so appealing. Our greatest benefit is the fact that we are also located directly on the beach with our own private section making for a very relaxing day in the sun.

We thank you again for your review and hope you will be returning soon to visit us again!

Best Regards,
James D'Agostino
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Falls Church, Virginia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 15, 2012

My sister booked this hotel for us through Groupon. The location--right on the beach, sitting right next to the storied Delano and a few blocks from Lincoln Rd--can't be beat. Nor can the staff, which accommodated every request we made quickly and cheerfully. The staff also ensured that we got everything the Groupon package included (breakfast, chairs on the beach, and a bottle or wine every day) without any prompting.

Our room didn't come with a good view at all but the room itself was large, clean and appeared to have been updated recently. The hotel does seem to focus more attention on the common spaces--the pool, grounds, lobby and bars--than on rooms and hallways, and the hallways in particular could use some attention, but that was our only "complaint." If I go back to South Beach I would not hesitate to stay here again.

Room Tip: Rooms in the middle of the floor are quieter. We were on the second floor, a higher floor might give...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 12, 2012

The hotel is perfect from the amazingly accommodating staff, to the totally cool design, and fantastic location, right on the beach and near Lincoln road. I'll be back again and again! HIGHLY RECOMMEND!!!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 9, 2012

Our group had 2 suites for one night at the end of September. The art in the lobby was beautiful but the feeling did not extend to the rest of the hotel. During the walk to our rooms even the hallways looked like they needed to be spruced up. While the rooms were nice they were not what we were expecting based on other reviews and the service that we booked through.
The one highlight was that the drinks and the service at the pool were wonderful.

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDagostino, Guest Relations Manager at Sagamore, responded to this review, October 25, 2012
Lisa D,

Thank you for taking a moment to share your feedback of our property. We do apologize if your stay was not as you expected and we are certainly working hard to address some of these issues you mentioned.

We are currently working on several exciting projects in the coming months which include giving some of these areas an attractive new look. We have always considered our service as the backbone of our property and we now hope making some of these changes will set Sagamore apart from the rest in terms of service and appearance.

We do hope you will return in the future to see firsthand why Sagamore is still one of the best properties in all of Miami Beach!

Best Regards,
James D'Agostino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
unites state
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2012

very nice hotel,,,perfect location...goog rooms,good pool..good staff in the restaurat,,especial thanks to valet parking (juan carlos) he was a very nice person who help me all the time in my stayed there... I was there with my family...we coming back soon..thank sagamore staff.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDagostino, Guest Relations Manager at Sagamore, responded to this review, October 10, 2012
Joe B,

Thanks for taking the time to share your review of Sagamore. We are delighted that you enjoyed your stay here with us. We are happy to hear that our staff was so accommodating for you.

We hope that you and your family will make Sagamore your hotel of choice here in South Beach. I will be sure to pass along your praise to Juan Carlos and the rest of the team here.

Thanks again for choosing Sagamore and we look forward to your return!

Best Regards,
James D'Agostino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 7, 2012

After lots of research on South Beach hotels, I finally booked the Sagamore. It far exceeded my expectations. We stayed for two nights in 601, what a cool suite. The hotel has lots of art in the lobby, notice the piece behind the desk that looks like an old fashioned lobby box. The blue "swing" made me want to sit on but that is a no-no. The room is a suite on the top floor ckisest to the road but we did not have any road noise. The only drawback in the front room is that to look at the ocean, you either have to stand on the couch to move the drapes or move the furniture. We had a small drapery incident which management had fixed by noon and then compensated us with free breakfast. Not only was the front dest very responsive, thank you Derrick, but the pool manager, the wonderful Gregory, offered to make it right if it had not been fixed. The ocean is right out the back gate, the walk to the park is not too far and Lincoln Road is on the other side on the Ritz which is next door.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDagostino, Guest Relations Manager at Sagamore, responded to this review, October 10, 2012
FloridaBeth2011,

We appreciate your terrific feedback after your recent stay here with us. We are very happy to hear that we exceeded your expectations.

We are sorry to hear about the incident with your drapes but happy to hear that our team worked very quickly to fix it. 601 certainly is a unique suite and we are glad that you enjoyed it. We are glad that our staff was able to make such an impact with your stay as it seems many of them went above and beyond to guarantee your stay was without incident.

We thank you again for choosing our property and hope to see you again soon!

Best Regards,
James D'Agostino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sagamore

Address: 1671 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Miami Beach
#10 Spa Hotel in Miami Beach
#15 Luxury Hotel in Miami Beach
#18 On the Beach Hotel in Miami Beach
#19 Romantic Hotel in Miami Beach
#23 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sagamore 4*
Number of rooms: 93
Official Description (provided by the hotel):
Contemporary Suite Hotel, guest rooms with individual decors, private art collections; set on the ocean, near convention center. ... more   less 
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Also Known As:
Sagamore Miami Beach
Sagamore Hotel Miami Beach

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