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“Great location to walk everywhere , terrible location if u want peace and quiet NO CUSTOMER SERVICE” 1 of 5 stars
Review of Zen Lofts

Zen Lofts
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Zen Lofts
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1233 Collins Ave, Miami Beach, FL 33109   |  
Hotel amenities
1 review
3 helpful votes 3 helpful votes
“Great location to walk everywhere , terrible location if u want peace and quiet NO CUSTOMER SERVICE”
1 of 5 stars Reviewed April 26, 2012 via mobile

Upon arriving and contacting out contact already started out not being friendly finally made an exception for letting us in early cause we were standing out side the zen loft , the loft it self is beautiful we were excited has a ping pong table with no paddles that i tryed texting and contacting and nothing back gave up on that , only one remote works for all the tvs found multipal remotes for every room just non of them work , we were here for a week , as soon as u go threw the security door the court yard was discussing trash everywhere it looked abandoned , that part didn't get clean till the day we were leaving and that was after a week , alot of ants in the loft bit us all up pretty good , nothing was really cleaned and no one was in the loft the day before so someone's not doing there job everything was sticky u walked around the house and ur feet would be black , NO CUSTOMER SERVICE WHAT SO EVER , never heard back from the company one time only to give us the codes to get in , if u want peace and quiet not ur spot everyday at around 6-6:15 all the trash is picked up crazy loud , the ice maker and refrigerator makes loud nosies every few hours , I was really let down of the lack of customer service not just of the loft all south beach , but at least if they would have made an effort to act like they cared and check up on us would have been a different story so all in all ZEN LOFT 4 I would no recommend to stay nor would I stay their again and we go to Miami ever year ..

  • Stayed April 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
New York City, New York
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 19, 2011

awesome location!!!! 1 block from the beach and all the hotspots (clubs, bars, restaurants). great deal.

things i wish i were better prepared for:
- but be careful of the locals who have stayed here before and know the codes to the lofts (which have not changed).
-also kind of buggy inside. and the "european sofas" are not that comfortable for sleeping.
-everything is wide open so people can hear you peeing upstairs, while theyre downstairs watching tv.so you better be close with your group!! ;)

  • Liked — location, location, location
  • Disliked — poor customer service. safe didn't work
  • Stayed March 2011, traveled with friends
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zen Lofts

Address: 1233 Collins Ave, Miami Beach, FL 33109
Location: United States > Florida > Miami Beach
Hotel Style:
Ranked #37 of 62 Specialty Lodging in Miami Beach
Number of rooms: 11

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