Well, this was my second stay at Hotel 18. Stayed for a week in February 2013 and just stayed another five days last week. It has a great location (under five minute walk to the beach-just off Collins and 18 in South Beach- and in the middle of everything).
The front desk staff was wonderful, but Jorge was the best, thought he was the owner/manager…smiles, great eye contact, solid handshake, and when we needed something it got done now. Arranged taxis, let us have a late check-out, happily stored our luggage when we arrived early.
The room was a small suite with a kitchenette and it felt like home (which is why we went back this year). However, when we arrived my wife and I took off our shoes and walked across the floor and we had black feet in one stroll across the floor. That wasn't the worst part. When we asked for the floor to be cleaned, the housekeeping manager and a housekeeper showed up and both had a bad/angry attitude. I explained that the floor needed to be mopped and she said that it was already cleaned. She was clearly angry at us. It was quickly evident why the floor was dirty. The housekeeper used an old broom to quickly sweep the floor and then used a mop to give the floor a quick cleaning. She never wrung the mop out, and only spread the dirt around quickly. She was obviously angry as well. There was no sorry, only irritation. Maybe they both were having a bad day?
That night, the room remained strangely hot, as it was the second night. I informed the front desk and they had a technician there in five minutes, who told us the AC was broken. However, they moved us into another room with a great air conditioner in less than 15 minutes and offered to help move our things. So, our fault for not mentioning the AC after the first night.
So, overall our stay was good. Plenty of towels, courteous desk staff and other housekeepers except for the floor debacle when we arrived, and they had free umbrellas and beach towels. But, at $250 night we thought that maybe they should have had a continental breakfast as some places in town do, but we knew that going into it. And they should have a shelve in the bathrooms over the sink to put things. The only problem is that the housekeeping manager should have been nicer and maybe they should change out the mop water with each room. Will we say there again and recommend it, most likely yes, but if that floor is dirty NEXT year….:)
- Official Description (provided by the hotel):
- Hotel18 is a serene aparthotel,located in the heart of South Beach. Were a friendly environment is always at your disposal by way of reserving any of our clean and comfortable Standard Studios, Deluxe Studios or One Bedroom Apartments. All of the apartments are set around a court yard setting that leads to a private guest entrance facing James Avenue. Hotel18 also offers Free WiFi, beach towels, communal laundry facilities, self-parking (reservations and fee required)computer station and printer! ... more less
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