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“Given wrong password, had to spend night outside by gates!!!!” 1 of 5 stars
Review of Hotel18

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Hotel18
3.0 of 5 Hotel   |   230 18th Street, Miami Beach, FL 33139 (City Center)   |  
Hotel amenities
Ranked #75 of 206 Hotels in Miami Beach
Certificate of Excellence 2014
key west
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Given wrong password, had to spend night outside by gates!!!!”
1 of 5 stars Reviewed November 15, 2013

Hi, dont usually leave reviews but that case just unexectable!!!! Stayed on tue in hotel18, place is clean , good location, its not a party place. Front desk guy gave us wrong password for gate door to get in inside, that would be ok if he would get his lazy ...after we called 4 times to open door. But nope. We had to call cops and were just lucky somebody opened gates. So next morning i told about that to front desk persone, she took my number to give to the manager to at least appologize or offer anykinda refund since we spended 2 hours outside. And in 3 days novody called or contacted so basicly nobody cares!!!

  • Stayed November 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel18_SoBe, General Manager at Hotel18, responded to this review, December 1, 2013
We regret that your experience was not a usual one. After your departure and upon the staff's report I attempted to contacted you by phone several times but was unsuccessful. At Hotel18 we have two entrances as is shown to all guests at check-in. At the time that the erroneous code was given to you as a result of human mistake, our reaction was still open to the public. The police offer even advised that you should use the other entrance to get to your room. It was reported by you that you felt that you did not have to go around to the other entrance because your room was closer to the James Avenue entrance. It was an unfortunate confusion, but I assure you this has never occurred before. We also have signs with the after hour line that starts after 12 am. Since your incident occurred at approximately 10 PM our Front Desk Agent attempted to buzz you in while attending to another guest. We regret that communications were not clear.
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222 reviews from our community

Traveler rating
    75
    92
    39
    11
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2013

We stayed six nights for a business trip exhibiting at the Miami Beach Convention Center. Location is great, only a 10-minute walk to the Convention Center. Front Desk staff – Jorge – is very professional and courteous! Room is clean and has fridge and stove top – very convenient. The only thing is both beds squeak quite a lot – maybe from some sort of plastic wrapping to protect the box spring? At any rate, our stay is very pleasant. Great value!

Room Tip: If you have a lot of luggage, ask for a ground floor room.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 4, 2013 via mobile

We stayed for 4 nights to kick off a road trip around Florida. We had a 1br suite. The furnishings are a little dated but the rooms are large and comfortable. Parkings available for $20/night - forget trying to park on the street. It's 100m from the beach and right in the middle of everything going on in hedonistic Miami Beach. Surrounded by bars and clubs, yet absolutely quiet at night. But the best thing about the place (I know this is a cliche but...) was the staff. Best service I've ever had- down to an email (out walking with my phone off) to tell me one of my tires was going flat, dealt with the rental company and found a nearby place to get it fixed.

Highly recommended.

Stayed October 2013, traveled as a couple
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1 review
4 of 5 stars Reviewed October 2, 2013

Stayed here for 10 days on our honeymoon.
It's not a fancy hotel but it met all our expectations and was very clean and had à friendly staff.
It is located just à few minutes from the beach and everything U need is within walking distance. We definatly enjoyed our stay here!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia, Usa
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

Hotel18 is really a stand-out! Small hotel family owned AND MANAGED by the family - that was key! GREAT LOCATION close to Miami Beach Convention Center - half a block. Friendly staff, reasonable rate, and I had $$ photo gear in my room for four days with never an issue (or concern, really). Not super luxe but VERY recently updated, nice premium upgrades here and there, super clean and super convenient. Five stars for overall value!!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, Florida
Top Contributor
55 reviews 55 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 8, 2013 via mobile

Stayed here one night to attend Miami ballet. The hotel is small but cozy. Friendly prompt check in. Rooms are small but clean. We were able to easily walk 2 blocks to the theater. Surrounded by fun restaurants. Limited parking available so make sure you reserve a parking spot before arrival.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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bodø
1 review
4 of 5 stars Reviewed September 5, 2013

a cozy little hotel with great service. Located in a quiet neighborhood, with perfect distance to beach and resturants and shopping in lincon road. Slightly worn bathroom but otherwise good standard. Is very.The staff did a great job. Thanks to Alex, Jorge and Sachy

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel18

Address: 230 18th Street, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach > City Center , Nautilus
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #75 of 206 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel18 3*
Number of rooms: 46
Official Description (provided by the hotel):
Hotel18 is a serene aparthotel,located in the heart of South Beach. Were a friendly environment is always at your disposal by way of reserving any of our clean and comfortable Standard Studios, Deluxe Studios or One Bedroom Apartments. All of the apartments are set around a court yard setting that leads to a private guest entrance facing James Avenue. Hotel18 also offers Free WiFi, beach towels, communal laundry facilities, self-parking (reservations and fee required)computer station and printer! ... more   less 
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