My husband and I stayed here with our 12 month old for the first leg of our vacation/anniversary celebration. When we got to our room, we found some chocolates and a kind note congratulating our anniversary and noticed that the baby playpen was all set up with comfy blankets so our baby could nap. We really appreciated this! It was also nice to have onsite parking (with surcharge) as we had a rental car.
Housekeeping staff was sweet and efficient.
Some construction was going on during our stay and at 2 occasions we found a worker looking in thru our bathroom and kitchen windows. This was alarming and so we kept our blinds drawn shut from that point on. Management did ask our permission if they could have the bathroom window worked on from the outside and they were good about our wish to have this task postponed until the following morning after we check out. However, they must not have communicated this to the construction crew because we found a worker right at our bathroom window just as my husband was about to hop into the shower. It did leave us feeling a bit violated.
The room was clean and had the amenities we needed. The reception area could use a face lift reorganization, and decluttering. I do want to encourage a particular front desk (daytime) staff to be more welcoming and friendly as first impressions do count. Remember, you are receiving people into your establishment who have travelled a long distance, are tired, and are looking forward to some respite.
- Official Description (provided by the hotel):
- Hotel18 is a serene aparthotel,located in the heart of South Beach. Were a friendly environment is always at your disposal by way of reserving any of our clean and comfortable Standard Studios, Deluxe Studios or One Bedroom Apartments. All of the apartments are set around a court yard setting that leads to a private guest entrance facing James Avenue. Hotel18 also offers Free WiFi, beach towels, communal laundry facilities, self-parking (reservations and fee required)computer station and printer! ... more less
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