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“Save your money, not even minimum standards for a hotel” 1 of 5 stars
Review of Venezia Hotel

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Venezia Hotel
1.5 of 5 Hotel   |   3865 Indian Creek Drive, Miami Beach, FL 33140 (Formerly Malabo Hotel) (Oceanfront)   |  
Hotel amenities
Ranked #187 of 200 hotels in Miami Beach
Valencia, Spain
1 review
1 helpful vote 1 helpful vote
“Save your money, not even minimum standards for a hotel”
1 of 5 stars Reviewed June 24, 2013

I went to this hotel with my family in 2012 and we booked in advance by Expedia, never again..., We had to leave because the room was really dirty...so dirty that I got a skin rash. Spots on the bed, in the bathroom, many fresh spots on the carpet aso. We made photos and we explained the situation to the manager and showed him the room and the skin rash.. He gave us the adress of the owner, saw the rash and the dirt and said he would help us to get the money back, because we had to leave. We stayed for less than an hour.
We never got an answer not even after repeated emails, even sending all the photos and explaination a cpuple of times. Do I need to mention that we never got the money back???
We left and went to another hotel and were happy there for the 2 nights left, but we paid double for a hotel that does not meet minimum standards. We missed normal sanitary standard and a polite repsonse not to talk about money refund after leaving.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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201 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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English first
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 10, 2013

The worst hotel I've ever seen in the world, when I opened the door I felt I came back to world wars times , its room is like a hospital in World War II, no carpet on the floor. white sheets,3 parallel beds, and the worst thing was its smell. the bed and the room smelled like a poor hospital . I booked one queen bed but at this room there was 3 queen beds.. It was like a nightmare. every thing was so old and dirty. the AC was noisy and too cold . there was no blanket on all 3 beds, we were freezing.
NO PARKING LOT , we had to park 3 blocks farther, there wasn't any parking space near this hotel.
Difficult to find the address, this hotel even doesn't have a sign that shows its name! we passed it three times until we could find it .
If I slept at the street was better than spending one hour at this terrible motel.
Booking this motel =Throwing your money in the trash

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed April 17, 2013

The room smelled to humidity and cleanliness was abysmal..the rug was dirty, the restroom looked very awful. the breakfast is terrible. In brief this hotel is very old and is expensive, taking into account its quality.

  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1 review
1 of 5 stars Reviewed March 14, 2013 via mobile

Some friends and I chose this hotel because of the affordable price for spring break. The hotel is in a good location and the bus comes often to get you where you need to go. However, there is no free parking anywhere near this hotel. The rooms and elevator are horrible! The toilet kept getting stopped up and when calling the front desk for maintenance they took forever. They only give you one face towel per room even though it was 3 of us in a room. When we called for more, they asked why we weren't using the towels from the previous day or they said they didn't have more. The cleaning staff cleaned our room once and sometimes she didn't even clean the bathroom or she just changed the sheets on the bed but put the same cover. Lastly, my friends and I noticed that we had been itching and saw that a bed bug was crawling across the bed. We immediately called the front desk and they stated that there was nothing that they could do. THEY WOULDN'T EVEN GIVE US OUR MONEY BACK! We left that night, having to end our vacation early and have a open case with the Miami Beach Health Department. DO NOT STAY HERE!

  • Stayed March 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1 review
1 of 5 stars Reviewed March 14, 2013

This hotel is horrible......it has a BED BUG problem and the staff knows it... Me and two friends kept seeing bumps that look like Mosquitos bites, then the last night we were discussing the bites and a BED BUG crawled from under the cover, we took pictures of it, then we immediately called the hotel staff. They said the only thing they could do was give us another room..... If the BED BUGS were in one room, they are in all rooms.... We asked for a refund for the last night because we wanted to leave and had to cut our Spring Break down one day, which sucked BTW... They told us we had to contact the third party we purchased from... Contacted them, and the hotel staff lied about the time we checked out, they lied to the third party about a manger being in staff meetings all day and will not be in office for 3 days, the staff were very rude to third party, and keep hanging up on the third party while they were trying to resolve the issue( we still have a pending case with them)... We also put in a case with the Miami Beach Health and Human Resource Department for this hotel to be inspected.... So they better get ready!!! Lastly, the staff were very very rude, they did not provide us with maintenance after we called several time about the toilet.... The maid kept leaving one washcloth when it three people in the room... Each day we had to call the front desk to get more washcloths; even then they questioned us about using the same one from the pervious days... This Is a hotel( you should have towels stacked to the ceiling).
No Parking, ok location( mid beach)... Staff terrible... Breakfast simple... Cleanliness horrific.. Most importantly BED BUGS live here..... I repeat DO NOT STAY HERE...

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 3, 2013 via mobile

I wonder if they ever clean the floors and surfaces. Dust, litter, hair ... On the floor and really thick dust on Tv, remote and tables. Great location though. Very bad for that price! ?f you have another option do not stay at this hotel. No free parking anywhere close This place. Also there is no sign to see this place, you have to guess !

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Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 16, 2013

Worst hotel I've ever stayed in and I wasn't expecting much for the price. Didn't help that we had just got off a fantastic cruise ship. Everything about it looks like it's come from a reclaimers the doors don't fit properly. Aircon was very noisey. Sink hanging off of the wall. Outside looks the same as the pictures but the pictures of the rooms were nothing like the one we stayed in. Although it wasn't dirty it definately needs a huge refurb. It looks like they have given it a lick of paint to cheer it up. The free breakfast is ok bagels cheese, coffee and orange juice. Also location is fine if you don't require parking it is inbetween the creek and the beach.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Venezia Hotel

Address: 3865 Indian Creek Drive, Miami Beach, FL 33140 (Formerly Malabo Hotel)
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #187 of 200 hotels in Miami Beach
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Venezia Hotel 1.5*
Reservation Options:
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Also Known As:
Venezia Hotel Miami Beach

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