I recently stayed 7 nights in the Venezia hotel, booked through hotels.com, and was disgusted by the quality of the accommodation and the quality of the service. Given the price I paid for the rooms (£81 per night), I was expecting a decent hotel. This establishment was a complete disappointment.
The service was abysmal. I was checked in entirely whilst the receptionist chatted on the phone. The staff refused to even give out spare towels or refill the breakfast cereal. Staff were rude and unapologetic about problems.
The breakfast consisted of some stale cakes and bagels and cereal (if you were lucky), served in the reception area with two sofas to sit on. They should not be allowed to claim that breakfast is included.
No working TV, no microwave, not ice machine, no phone.
One bed in our room had a mattress that didn't fit the bed and was unusable.
Paint was chipped and peeling.
Airconditioner was wall-hung, noisy.
Access was through an old-fashioned key lock, not at all secure.
This hotel is not much more than a hostel. The only redeeming feature of this establishment is the great location near the beach.
Next week, I stayed in a Best Western 2 star and the contrast could not have been more marked. At a minimum, this hotel should have its star rating downgraded.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.