We were tricked in las vegas to sign up to a one week rental through westgate resort. They showed us the beauty of their resorts including the most beautiful resort in Miami which we decided to stay at during our Miami visit. When I called to make a reservation we managed to get a booking in Dec but the booking agent never mentioned that nothing is open at the hotel and that it is under construction.
We arrived to the hotel and we were given a room viewing a parking lot on the 1st floor. FYI: during our las vegas presentation we were promised a room with ocean view and same thing during the reservation process.
The room itself is not bad, but they only clean the rooms once a week, and since we were there only 4 nights, our room was never cleaned. In addition to the fact that there are 2-4 ppl that are sales agents and sit by the door. When we were waiting for our room to get ready after a long exhausting flight, one of the girls was already trying to get us to talk to her to start their sales speech! After we checked in, the 2nd girl came with us to take us to the room and show us around as if we don't know how to find lights or the bathroom in the room.
Anyways, she pretended that she doesn't want to take too much of our time and that in las vegas when we signed up for the deal, we also signed up for a 1 hour presentation. because we wanted to get rid of her, we said ok to a meeting on the next day. We agreed to meet at 10 am, and when we got back in the evening we found a note saying the meeting is at 11, which means a whole day will be gone. We got really upset when we realized that we are not obligated to do anything and we really dont want to waste any time.
After thinking about it and reading some stuff, I realized that we signed nothing. In the morning we went to the girl to apologize about the meeting and told her that we were not going to meet with her or anyone. She insisted that we have signed the agreement and we are obligated to meet with her. I asked her about the papers we signed, she said that all papers are in their head office in orlando etc. I asked her to get us a copy of the paper and she said she can for sure etc. I said to her to get us the paper and slide it under the door and she said she couldn't and we told her we won't meet with her or anyone and we do not accept any disturbances. Luckily they decided to leave us alone.
The hotel like I mentioned was crappy, construction people/ladders and stuff everywhere. This all would be ok if we didn't have to wake up very early in the morning because of the drilling in the other floor. It was disgusting. It really ruined everything for us.
NEVER STAY in that hotel and stay away from them!!!
They also were not cheaper than other classy better hotels, so it is really not worth it. No breakfast, no pool no nothing!! NO GYM no nothing!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 6, 2013
Thank you for your review of our property, Westgate South Beach. We apologize for the issues you experienced during your stay. Our daily mission is not only to meet guest expectations, but to exceed them. Obviously, in your case we fail to do so. Our resort is currently undergoing several renovations. The fact that you were not informed of the construction taking place is inexcusable, and I’ll apologize to you again. All we ask from our owners/guests is to give us the opportunity to correct any issues that may surface. Once again, we regret not exceeding your expectations. We certainly hope that you will give us another opportunity to make it up to you in the future. We truly appreciate your comments and your stay. Not all feedback is good, but this important information helps make us a better team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.