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“Highly recommend as all Best Western Hotels” 5 of 5 stars
Review of BEST WESTERN Atlantic Beach Resort

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BEST WESTERN Atlantic Beach Resort
3.0 of 5 Hotel   |   4101 Collins Avenue, Miami Beach, FL 33140 (Formerly Atlantic Oceanfront Hotel) (Oceanfront)   |  
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Ranked #136 of 203 Hotels in Miami Beach
Bristol, United Kingdom
Top Contributor
100 reviews 100 reviews
45 hotel reviews
Reviews in 44 cities Reviews in 44 cities
40 helpful votes 40 helpful votes
“Highly recommend as all Best Western Hotels”
5 of 5 stars Reviewed March 12, 2013

On my second visit to the warm Florida coast, we stayed at this Best Western, lovely view and very comfortable rooms... very clean with everything you need. You wont be disappointed... the breakfast is very good as all Best Western Hotels... We had a room with an ocean view, highly recommended and with the best customer service ever... a BIG thank you to Veronica and her team who made our stay so special....

We will certainly be back again, on our next visit to the sunny Florida!!

Room Tip: The higher floors rooms with ocean View
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, March 27, 2013
Dear Guest,

I am delighted to hear you had a wonderful experience during your stay. Our housekeeping staff will be delighted you remember them by name. We look forward to welcoming you back real soon!

Best Regards,
Barbara Romano
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,075 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Ct
1 review
1 of 5 stars Reviewed March 8, 2013

A group of us stayed at BW for one night before our cruise. What we walked into is unbelievable. No Heat no one informed us on this prior to the trip they had to give us one heater that was available., No Iron, No blow dryer. The room was disgusting stains on the sofa and sheets. The rugs were raggedy and the room had a stinch like feces and bug spray. They charge for parking but the lot has limited space and if you hang out late you won't get a space.

Room Tip: I would highly recommend people to not stay at this hotel. The worst Hotel Experience Ever!!
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, March 27, 2013
Dear Guest,

First, I want to thank you for choosing to stay at the Best Western Atlantic Beach Resort. I would like to apologize for the inconveniences you experienced. All of our guest rooms come equipped with blow dryers and iron/ironing boards so I am very sorry to hear that yours did not. I will look into your complaint regarding the stains and smell since all of our rooms are thoroughly inspected prior to check-in to ensure that they are spotless. Our housekeeping team is very thorough and is constantly praised by our guests. I do hope that you will give us another opportunity on your next visit to ensure that you have a great stay should you choose to travel to Miami Beach again.

Best Regards,
Barbara Romano
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 7, 2013

I stayed here non-peak season. October 2012. Checking in, the agent didn't have my reservation. Only to find out she was the maid. Then, the next person told me he had it, but was valet. THERE'S NO VALET! And the parking is pathetic, and $25+/day. The only nice part is it's in a garage.

After 25 minutes of looking for the reservation, we got to our room, which was ocean front, with a giant balcony. Great right? WRONG.

Here is a list of issues:
- Trash cans not emptied
- Bathrooom not cleaned, as in dirty towels on the ground. Shower still wet.
- Curtains not able to open fully, ultimately fell off partially.
- Walk in closet had boxes of cheezits from the previous guest.
- Bed had a giant dip in the middle of it.
- Condom found under bed when reaching for remote. Atleast they were being safe, but clearly not smart!
- Maid came in at 9am without asking and then ran out.
- Was advised that the gym was closed for maintenance. Clearly wasn't with people in it.
- Pool was not stocked with towels and the towel system was based on an honor system to check in/out towels.. You could easily put 15 towels on room "213" and not be able to prove it wasn't you otherwise.

Literally the only thing good with the hotel was the location, and view.

You couldn't pay me to stay there another night when there are higher quality- comparbly priced hotels.

Only perk- Deco bikes were close by and made getting around amazing.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, March 27, 2013
Dear Guest,

Thank you for your review. However, I am not sure if you reviewed the correct Hotel. There are certain things you mention that don’t seem to match our Hotel. We have a fully staffed front desk and it has nothing to do with housekeeping. I’m a bit confused as to how a housekeeper would be helping with a reservation. Also, our fitness center has not been closed for maintenance and our beds have a solid bottom. There is no hollow part under the bed for items to go. Please feel free to contact me directly should you need additional help with this.

Best Regards,
Barbara Romano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ann arbor
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 7, 2013

This place is fairly well kept up, a little heavy on the cleaning soap smells in hallways and rooms. Breakfast buffet was good (try to get complimentary ticket from front desk). Pool area nice but no jaccuzi area. South side rooms have small patio and decent view of ocean but beachfront are directly facing and cost $30-50/d more. Other comparable near by are Days Inn, Holiday Inn and Marriott. Nice little party store just down street for sandwiches and breakfast foods. Must rent beach chairs and umbrellas if you layout on sand.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, March 27, 2013
Dear Guest,

Thank you for choosing to stay at the Best Western Atlantic Beach Resort. I am happy to hear you had a great stay with us and hope we can accommodate you in the near future. We are constantly striving to find better ways to improve the Hotel so your comments are very much appreciated.

Best Regards,
Barbara Romano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 stars Reviewed March 5, 2013

Nice, clean and great value for money. Our was always spotless and scented. I loved the towel figures!!!

The staff was always friendly and bilingual in both Spanish and English. We had an inconvenient with our toilet and I told one of the housekeepers at the hallway, 5 min after, a maintenance guy was knocking at out door to fix it! Great communication in between the different departments.

Loved their Pool bar too! :)

Room Tip: Oceanfront rooms are the best
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, March 27, 2013
Dear Guest,

Thank you for choosing to stay at the Best Western Atlantic Beach Resort. I am happy to hear you had a great stay with us and hope we can accommodate you in the near future. I am happy to hear we were able to resolve the issue with your toilet in a timely manner. Our pool bar just got better! We have done some renovations to that area so hope we can have you back real soon!

Best Regards,
Barbara Romano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

This at very nice hotel in south beach, the housekeeping staff is very attentive and friendly. Rooms are very clean. Overall this is a nice place to stay. i am so hapyy whit my room and the service everyday.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, March 27, 2013
Dear Guest,

Thank you for choosing to stay at the Best Western Atlantic Beach Resort. I am very happy to hear you had a wonderful stay. I do agree with you! Our housekeeping staff is wonderful! We hope to have you back with us real soon.

Best Regards,
Barbara Romano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, Virginia
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 5, 2013

The hotel needs some major work. hallway carpets need to be replaced. doors are rusty. the doors are really thin, we could hear everything in the hallway. housekeeping staff were EXTREMELY loud in the halls. they sounded like they were having a party - shouting up and down the halls. they need to focus on some maintenance instead of chatting. gym was gross - made me feel like I was breathing in awful germs. water cooler was empty for two days, not sure if it got refilled as we checked out. room toilet was broken. overall, maintenance is really bad at this hotel.

The hotel is in a great location but there are others nearby which looked much nicer from the outside. Nicer pools, better landscaping and better maintained.

Room Tip: Ask for something quiet. Halls were very loud. Ask if there are any newly renovated rooms.
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Atlantic Beach Resort

Address: 4101 Collins Avenue, Miami Beach, FL 33140 (Formerly Atlantic Oceanfront Hotel)
Phone Number:
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#91 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Atlantic Beach Resort 3*
Number of rooms: 186
Official Description (provided by the hotel):
Escape to this oceanfront Miami Beach, Florida hotel conveniently near the Atlantic Ocean, South Beach, Port of Miami and the Miami Beach Convention Center. Welcome to the BEST WESTERN Atlantic Beach Resort where the service is top notch and the accommodations are beachfront and affordable. Overlooking the Atlantic Ocean, this Florida hotel offers convenient access to many local attractions in and around Miami Beach. Guests staying at this Miami Beach hotel will enjoy spacious, ocean view guest rooms and suites that are 100% non-smoking and feature cable satellite television, refrigerator and free wireless high-speed Internet access. Dining and entertaining are made easy at the BEST WESTERN Atlantic Beach Resort with a restaurant and cocktail lounge right on property. After a day of enjoying all that Miami Beach has to offer, take a refreshing dip in the outdoor swimming pool or work out in the fully equipped exercise facility. The BEST WESTERN Atlantic Beach Resort is fully equipped with a business center and meeting and banquet facilities that can accommodate up to 150 people. The BEST WESTERN Atlantic Beach Resort is close to where travelers want to be while visiting Miami Beach. Nestled oceanfront, this hotel is just steps away from the Atlantic Ocean Florida beaches. Spend a leisurely afternoon touring the Miami Seaquarium or exploring the Parrot Jungle Recreational Park. Find a variety of brand name shops at world renowned Coconut Grove, located just 12 miles from the hotel. Venture out and enjoy all the excitement and entertainment offered in nearby South Beach. Guests will also appreciate this hotel's proximity to the Port of Miami, Mount Sinai Hospital and Miami Heart Research Center. The friendly, helpful staff at the BEST WESTERN Atlantic Beach Resort is ready to ensure a fun-filled memorable stay in Miami Beach, Florida. Make a reservation today and save. ... more   less 
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Also Known As:
Best Western Atlantic Beach Hotel Miami Beach
Best Western Coral Gables
Coral Gables Best Western
Best Western Miami Beach
Miami Beach Best Western

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