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“Very pleasant” 4 of 5 stars
Review of BEST WESTERN Atlantic Beach Resort

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BEST WESTERN Atlantic Beach Resort
3.0 of 5 Hotel   |   4101 Collins Avenue, Miami Beach, FL 33140 (Formerly Atlantic Oceanfront Hotel) (Oceanfront)   |  
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Ranked #133 of 201 Hotels in Miami Beach
Leeds
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Very pleasant”
4 of 5 stars Reviewed December 10, 2012

We booked a night at this hotel with Aeroplan reward miles and were given a corner room on the Penthouse floor, with a full sea view. The reception staff were very nice and friendly, and the hotel was clean and fresh. The decor in the bedroom was very 'beachy' with sandy carpets, blue walls and yellow drapes. The only issue we had with the room was a small leak from the air con vent onto the carpet. The king sized bed was very comfortable, with lots of fluffy pillows and two beautiful towel swans on the bed spread. Only complaint was that we were not told about the parking charge ($29 a night) and there is no elevator access to the car park, which was dark and dirty.

Room Tip: Ask for the penthouse floor and sea view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Hialeah, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

I had so much fun on my trip to Miami and this hotel was AWESOME! The cleanest hotel i have ever stayed in. I would leave my room and when I would return it was like a BRAND NEW room. The bathroom was so clean I felt at home. The staff was very polite and helpful. I will always return to this hotel when I return to Miami.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review, December 27, 2012
On behalf of the staff at the Best Western and myself, we would like to thank you for your review. It is our goal that every guest that stays in our hotel have a memorable stay. Safety, service and cleanliness are our top priority. We look forward to seeing you again real soon.

Best Regards and Happy Holidays,

Barbara Romano
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
managua
Top Contributor
75 reviews 75 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 18, 2012

Sokolov llc the owner of the Best Western Atlantic Beach resort, show good rates and good location.
Our last trip last week (previous october) showed it had gone another step down.. This time the manager had changed again and had only three days on the job and the only person on the staff we knew was a concierge . If there is turnover every month, how can a team spirit be conceived.
OK now to the complaints. Deposit taken of $50 per night for breakages!!! The tell you they refund it or its just "authorized" but that is a lie. They whack this amount for all the rooms which adds up to a tidy sum per annum for nothing. They say " so what we pay you back"
Then we had friends call and were told were out. This time we had a parcel delivered but no one bothered to tell us, and we found out when we were a hundred miles away.
The room . First one unacceptable, second overlooking the wall next door and unopenable windows. We signed their request to rent a safe for an extra $2.00 per day, but there was no safe!. So what they said we will refund the money and if you want a safe we will rent you a safe box behind reception. We said ok. But the receptionist tried for ten minutes to open it so we had to go. Our passports in jeopardy and our valuables at risk. in the room was no folding tray to put a case on > So what use a chair. But we want to sit on a chair. Oh! ok we will try and find one .

what a shambles. For anyone wanting a non service bare bones clean room hotel its ok, but forget the staff, who probably wont last the month anyway. I have more than 50 000 points mostly earned at this hotel, but we will be spending them elsewhere.

Room Tip: only a higher room with an ocean view and windows that open and are not screwed shut.
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Surrey, Canada
1 review
1 of 5 stars Reviewed November 15, 2012

Paid for 4 nights could only stay one night and that was only due to a midnight arrival. Was afraid to sleep in the bed. Slept fully clothed on the bed and left by noon. The dust on the bed skirt was unbelievable. Filthy and dirty with broken closet door, holes in carpet, carpet badly stained, dirt on bathroom floor, curtains falling off the rods, the closet light was burned out so the safe which was on the floor in the closet was useless, The bathroom......horrible. The only thing that may have been clean would be the glasses and they were in sealed plastic. And that was labelled the Penthouse. I have pictures.

Room Tip: travellers tip? - find a different hotel
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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Prince Albert, Canada
Top Contributor
125 reviews 125 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed November 15, 2012

We stayed here for one night because we had friends staying down the street for a conference. The location is good if you want to check out South Beach, it's an okay walking distance and a cheap cab ride to all the good shops, restaurants & clubs. This is where the positives end. We pulled up to the Best Western and there was no parking available on the street and no room to stop in the pull through area. We pulled off into a no parking zone anticipating being able to check in and be directed to the parking garage quickly (it was 3:45). I approached the front desk and the relatively unfriendly receptionist found my reservation quickly and gave me my room cards. This was fairly painless. Then I asked her where we go to park. She told me that parking check in wasn't available until 4PM because the garage wasn't ready yet. I'm not sure what exactly getting a parking lot ready entails. Being that it was now 10 minutes to 4, I again asked "so when it is 4 o clock, where do I go?". She looked at me like I just asked her the worlds stupidest question and very snottily replied " You CANNOT park until 4PM! Come back then." So I retreated to the car to wait for 10 minutes. At 4PM I cautiously approached the desk again and asked if it was okay to park now. She said she had no idea and she'd have to go ask. This took several minutes in a back office. She left me up front looking at their security monitor of the parking garage...which was half empty. When she came back she said that the parking garage was not yet ready for check in and maybe I could try back in an hour. I told her we were parked illegally and asked if their were any other parking garages or options nearby. She said no but that we could pull up in the drive way as long as we didn't block anyone and wait for an hour with our car. So back to the car to pull it around and drag our bags up the stairs (there are no ramps in front of the hotel) to the lobby. Feeling frustrated, my usually very non-confrontational boyfriend went to the desk and very loudly asked what the issue was with the parking. Because this attracted much attention from other guests, a guy came up from the back and quickly told us that there was plenty of valet parking at the hotel right beside them and that it was actually cheaper than BW parking! Keep in mind I specifically asked about other parking arrangements and was told there were none.

The short version of the rest of our experience is:
-bad air freshener/mold smell in halls & room
-very gross dirty carpet in room
-hair in several places in bathroom
-tub didn't drain
-phone didn't work
-bed was clean
-very thin walls, we are not light sleepers and this wasn't a huge deal being that it was only one night but if staying longer, this would have bothered me
-maids started vacuuming the hallway at 6:30, knocked on the door to clean the room at 8:15, 9:30 & again at 11
-front desk called me at 11:55 to make sure I was checking out within 5 minutes
-however check out is at noon which is nice after partying in SoBe
-no complimentary breakfast as in most BWs

Overall I would never recommend this hotel. The poor housekeeping, parking & service are unlike any other BW I've ever stayed in. This is NOT Best Western standard, this is an embarrassment to their chain.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Haslemere
Top Contributor
100 reviews 100 reviews
50 hotel reviews
Reviews in 48 cities Reviews in 48 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 11, 2012

Stayed two nights. Arrived with a degree of trepidation after reading other feedback, but was pleased with reception check in and friendly arrival. Nice fairly basic room, high floor overlooking the beach with clean comfy bed, safe & free wifi. Nice beach front long board walk, but need a car/taxi for South Beach (a must visit) and downtown. This is good 3* hotel and we would return again if back in this part of Miami.

Room Tip: A walk along the main mile of South Beach to look at the art deco hotels & buildings is highly r...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed November 5, 2012

Booking this hotel, we figured it was exactly what was needed for a solid Ultra/WMC week!

It's in walking distance to the Fontainebleau (LIV, pool parties, ArKadia, etc), there is a Subway and a Liquor store across the street as well as a deli. Cabs are VERY easy to obtain in this are which is clutch when Miami is slammed during Ultra week.

Rooms:
Standard rooms, nothing special. Ours had a microwave and fridge that worked fine. Beds and whatnot were clean. Our balcony was clean as well. I did notice a few ants by the fridge but didn't think much about it? Could've been from the food we left out overnight but still, just a little caution.

Lobby:
Basic lobby, nothing special.

Again, for Ultra week it's perfect. For how expensive it is the end of March in Miami, it was worth the price. But going any other weekend, I'd probably stay somewhere else.

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Atlantic Beach Resort

Address: 4101 Collins Avenue, Miami Beach, FL 33140 (Formerly Atlantic Oceanfront Hotel)
Phone Number:
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#90 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Atlantic Beach Resort 3*
Number of rooms: 186
Official Description (provided by the hotel):
Escape to this oceanfront Miami Beach, Florida hotel conveniently near the Atlantic Ocean, South Beach, Port of Miami and the Miami Beach Convention Center. Welcome to the BEST WESTERN Atlantic Beach Resort where the service is top notch and the accommodations are beachfront and affordable. Overlooking the Atlantic Ocean, this Florida hotel offers convenient access to many local attractions in and around Miami Beach. Guests staying at this Miami Beach hotel will enjoy spacious, ocean view guest rooms and suites that are 100% non-smoking and feature cable satellite television, refrigerator and free wireless high-speed Internet access. Dining and entertaining are made easy at the BEST WESTERN Atlantic Beach Resort with a restaurant and cocktail lounge right on property. After a day of enjoying all that Miami Beach has to offer, take a refreshing dip in the outdoor swimming pool or work out in the fully equipped exercise facility. The BEST WESTERN Atlantic Beach Resort is fully equipped with a business center and meeting and banquet facilities that can accommodate up to 150 people. The BEST WESTERN Atlantic Beach Resort is close to where travelers want to be while visiting Miami Beach. Nestled oceanfront, this hotel is just steps away from the Atlantic Ocean Florida beaches. Spend a leisurely afternoon touring the Miami Seaquarium or exploring the Parrot Jungle Recreational Park. Find a variety of brand name shops at world renowned Coconut Grove, located just 12 miles from the hotel. Venture out and enjoy all the excitement and entertainment offered in nearby South Beach. Guests will also appreciate this hotel's proximity to the Port of Miami, Mount Sinai Hospital and Miami Heart Research Center. The friendly, helpful staff at the BEST WESTERN Atlantic Beach Resort is ready to ensure a fun-filled memorable stay in Miami Beach, Florida. Make a reservation today and save. ... more   less 
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Also Known As:
Best Western Atlantic Beach Hotel Miami Beach
Best Western Coral Gables
Coral Gables Best Western
Best Western Miami Beach
Miami Beach Best Western

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