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“excellent staff and nice renovated lobby” 4 of 5 stars
Review of Courtyard by Marriott Miami Beach South Beach

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Courtyard by Marriott Miami Beach South Beach
3.0 of 5 Hotel   |   1530 Washington Avenue, Miami Beach, FL 33139   |  
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Ranked #74 of 201 Hotels in Miami Beach
Montreal, Canada
Top Contributor
61 reviews 61 reviews
49 hotel reviews
Reviews in 42 cities Reviews in 42 cities
45 helpful votes 45 helpful votes
“excellent staff and nice renovated lobby”
4 of 5 stars Reviewed April 7, 2014

We stayed there for one night during March break. We found the hotel staff (car service & reception desk) very welcoming and friendly, offering sound advice about what to do (and not to do) in South Beach.
The hotel is nicely located so that you can walk to a lot of places, including the beach.
The rooms are average, but the location, the staff, and amenities make up for it.
The lobby was fully renovated recently. Plus, they serve Sbux coffee at the small café counter. What else can you ask for?

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, April 10, 2014
Dear Guizzi123,

Thank you so much! We couldn't agree more :) Thank you for the very nice compliment. We hope to see you again.

Best,
Nanyce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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401 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
Guarulhos, SP
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 27, 2014

The front desk service is very good, but the lack restaurant and breakfast service is the worst. Maybe because it's really well positioned, so night life is a good joyce.
If are you looking for a nice nap, stay away from rooms close to elevators.

Room Tip: Stay away from elevators, too much noise.
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, March 28, 2014
Dear MauricioYoshinari,

I apologize for the slow service in the restaurant area. I will make sure I share your review with the staff and use this for additional training at the hotel. I am happy to read that the location worked and our remaining staff was pleasant. Thank you for your business and we hope you will return.

Best,
Nanyce Lanier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 27, 2014

You know...I actually quite liked this place. It's one of those hotels where everyone is lovely and treats you like a superstar. But that's as good as it gets.

I mean, it's fine, it's clean, and it's functional. But that's it, and for the price, it's awful. The rooftop pool area is nice, but pretty limited (it's a pool: no bells and whistles), and god forbid you want to use the elevator access it: you may have to change elevators (there are two, only one goes to the roof), and we literally waited about 10-minutes each time we wanted to leave. Slowest. Elevators. Ever. Mind you, the safety inspection is substantially out of date, so maybe that's the problem. The hotel is very kids friendly, so if you want to relax by the pool, or sleep off a hangover, forget it. Even if you go to the lower rooftop area slightly away from the pool, you might find your belongings soaked from flooding caused by people jumping in and out. Towels are clean, so that's something.

Our room keys randomly stopped working on several occasions (no, we didn't have them next to our mobile phones). The people who clean the rooms were slow and not all that efficient. But, to coin a British phrase, "it does what it says on the tin". If you go in with you expectations set, and you're not planning on spending too much time at the hotel (it's very close to everything else in South Beach) then it's fine. If you're looking for a romantic couples get-away, then go somewhere else. That said, if that's what you're after, then there are vast numbers of nicer, cheaper, more beautiful places than South Beach, anyway.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, March 28, 2014
Dear Emma J,

I apologize for the issue with your room key and the delay with the elevator. We deifinitely make every effort to ensure our guests are comfortable and the stay is problem free. It seems that overall you were pleased with the cleanliness and the service and we thank you for that. I do apologize if we didn't meet your expectations and we would like the opportunity to make that up to you if you travel back to Miami. Please feel free to contact me directly if you are willing to give us another chance. Thank you for your business.

Regards,
Nanyce Lanier
General Manager
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Florida
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 26, 2014

This hotel is not the Ritz. However, it's comfortable, clean and convienent. It's close to everything in SOBE and has a nice little cafe near the elevators. Also, it is one of a few hotels in Miami Beach that offers 2 queen beds. The rooftop pool is quite nice too. Certainly worth a look.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, March 28, 2014
Dear KPduties,

I am very happy to hear that you were comfortable and we appreciate the recommendation. Thank you for staying with us!

Best,
Nanyce Lanier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2014

The South Beach is located in the best part of South Beach - incredible restaurants, street life and beautiful beaches. I was eager to rest up after taking care of my two year old granddaughter for a week and with the sweet, efficient assistance of the staff, especially Catherine, the pool girl, I felt pampered and well taken care of. She made sure we had chaises with umbrellas and even called my room when I was waiting. Thanks, Catherine, and to the wonderful food servers at the pool-side cafe.

Room Tip: Construction on street side will be adding to the noise, though we loved the city views.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, April 7, 2014
Dear Patti F. ,

I'm so happy to read that you were able to relax and enjoyed your stay. Thank you for the feedback, we really appreciate it!

Best,
Nanyce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
5 of 5 stars Reviewed March 21, 2014

The hotel is located in the middle of South Beach. It's two blocks from the beach, and two blocks from Lincoln Rd Mall. The rooms need to be renovated, but the lobby is very nice and modern. It always smells so good. The staff was always so helpful. Stephanie that works overnight was always so welcoming and had great dining recommendations. Joe that works in the morning was very helpful with allowing me to check in early. Overall I really enjoyed my stay.

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, March 23, 2014
Thank you Jessanne- I am so happy you enjoyed your stay with us. Thank you for the positive feedback.

Best,
Nanyce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 10, 2014

I stayed at this Courtyard recently, for 3 nights. Checked in, went to my room, and lo and behold, interrupted a nice couple in the middle of getting to know each other better. BAD START. Went back down to the front desk, informed the non-plussed agent, got no apology, and a new key for another room. Got to my new room, mercilessly unoccupied, and settled in. Room was ok, had a view of a brick wall and the AC units, and the bathroom was from about 1995. My group had 2 days of meetings in their "boardroom", which should be re-christened the "boardcloset". Word to the wise using this hotel for business meetings - if you are more than 12 in your group, go elsewhere.
Location was good, valet parking was reasonable and they got the car to me reasonably quick. Didn't get a chance to use the pool or eat in the café so can't comment on those.
Solid, decent hotel, but bottom line - not worth the $275/night rate - not even close.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, March 12, 2014
Dear JEDWARDRAZA,

Thank you for your feedback regarding your recent stay. I sincerely apologize for an occupied room being issued at check-in. That is definitely uncomfortable for all parties involved and a mistake on our part. Additionally, the lack of empathy that you received is unacceptable; please accept my apologies for the inconvenience. Additionally, I apologize that the view from your room was less than satisfactory and the meeting space wasn't comfortable. We pride ourselves on being a business and leisure hotel and we definitely want guests to continue to visit our property to conduct business and kick back. Please know that our hotel has great value and these issues are not representative of our product. If you would like to discuss you experience further, please feel free to contact me directly at 305-604-8887,

Kind regards,
Nanyce Lanier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Miami Beach South Beach

Address: 1530 Washington Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#52 Family Hotel in Miami Beach
#57 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Miami Beach South Beach 3*
Number of rooms: 90
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Also Known As:
Courtyard By Marriott Miami Beach South Beach Hotel Miami Beach
Courtyard Miami Beach South
Florida Courtyard
Florida Marriott

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