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“Very disappointing” 3 of 5 stars
Review of Courtyard by Marriott Miami Beach South Beach

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Courtyard by Marriott Miami Beach South Beach
3.0 of 5 Hotel   |   1530 Washington Avenue, Miami Beach, FL 33139   |  
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Ranked #78 of 203 Hotels in Miami Beach
Paramus, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Very disappointing”
3 of 5 stars Reviewed February 19, 2014

I have been a member of Marriott program easily for 20+ years. I rely on Marriott for cleanliness and consistency. The hotel under review does not fit this category.

On the positive side, the staff was very friendly and tried to address every problem which came up whenever they could. Joe at the front desk was fantastic. That added a star, otherwise it would be a 2-star review.

Now the problems.

At $290 per night for a room with no view, overlooking the inside roof with windows which do not open, you figure something has to be good. Not the case.

No safe in the room although the room was big enough to put in a big bank safe. So you need to go to the front desk .And if they are busy (often there is just 1 person working), you may have to wait 10 minutes until they are done. And then for some reason they always had a problem locating master key,

The only ice machine was in the basement - strange for a 5-story decent size hotel.

Roof pool could be accessed by only one elevator which cannot be called separately. It barely worked over 4 days, and did not work completely one day. Hotel staff had to be called to open fire staircase to get to the roof. The only reason we needed to go to the pool was to get towels - 2 of 3 times we went, there were no beach towels.

We came back to the room at 5pm and the room was still not cleaned up.

Free internet was a plus, but only when it worked. There was an outage.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, Front Office Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, February 20, 2014
Dear Rkoifman,

Thank you for sharing your feedback regarding your recent stay with us. I would like to personally apologize for the many inconveniences that you experienced while at our hotel. I apologize that our location did not provide the location you hoped for. We are within walking distance to the beach, great restaurants, and shopping. Additionally, I apologize that the elevators were experiencing problems during your stay and I can assure you that those issues were corrected by as soon as we were aware of the issue. Although you did experience many issues at our hotel, I am pleased to know that our staff was friendly during your stay and correct any issues you experienced outside of the structural issues mentioned. Again, thank you for choosing Marriott and we hope that you would you would be willing to give us another opportunity in the future.

Regards,
Wes Chatellier
Operations Manager
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432 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Petersburg
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed February 11, 2014

The rooms were fine, the hotel didn't say it was being remodeled and still charged a premium... the VOC volatile organic compound smells of paint, floor sealant, mastic, carpet glue gave you a permanent headache.

I would think by now it is all fixed but I'm just doing my catchup reviews... There was no breakfast buffet but you could order on the phone and come down and get it from the front desk, YES, no lie.. that was how it was handled.

Parking was ok, typical S. Beach.. next door to the hotel is a vagrant favorite during the day until about 9pm when the venue next door shows up to open the club and it is hoppin' and hooopdies and plenty of drama. Across the street was the Madonna which i really didn't like seeing that it makes it seem seedy but again, the place itself surprised me it was part of Marriott...

Room Tip: Pool on the roof is cool, check it out at night...
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  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, February 12, 2014
Dear Bobby,

We completed our lobby renovation in October 2013. I apologize for any inconvenience during your stay. We placed a renovation alert on our website a few weeks prior to the start of the construction. We offered a grab and go style breakfast and room delivery during the construction based on space constraints. I do understand the frustration with this change when you're used to utilizing the buffet area in the lobby. We are truly apologetic for your experience last year. I would love the opportunity to make the stay up to you. Please feel free to contact me directly at the hotel if you change your mind about returning.

Best,
Nanyce Lanier
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed January 18, 2014

We loved this hotel! It was clean and the staff friendly! Perfect location! A very nice hotel with a roof pool and an incredible view of the city (especially at night). Unfortunately the parking is situated on a different street.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, January 20, 2014
Dear k4miky,

I'm so happy you enjoyed the hotel and our staff! That is wonderful to hear and we really appreciate the feedback. Thank you again and we hope to see you in the future!

Best,
Nanyce Lanier
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 12, 2014

I processed our booking for a family of 5 that included 2 small children in to the Marriott Courtyard in Miami on the 28th + 29th December 2013, back in Oct 2013. I deleiberately booked the Marriott because its location was in South Beach close to Lincoln Road for the shops and restaurants, and it was a very short walk from the beach. Hence it looked to be ideal for a family vacation.

I called the hotel on the 24th December 2013, to inform them that we would be arriving at the hotel late on the evening of Saturday 28th December, and that two of the party were small children under 5 years of age. I was assured that the late arrival would not be a problem and that the hotel staff were looking forward to seeing us. I put the phone down confident that the reservation I had made back in October 2013, for my family to spend a couple of days in Miami whilst on holiday visiting relatives over the festive break was still in place.



We arrived at the hotel around 21:30 on the 28th, having spent four hours driving up from Key West in heavy traffic conditions. We pulled up at the Marriott and set about unpacking all our luggage from the car. We then gave the car keys to the valet who promptly drove off with the car to park it. Our party of 5 proceeded to check in at the front desk. By this time the two children were miserable after the long journey from Key West ,and was displaying clear signs of being very tired. I had provided their full details including their age at the time I made the booking back in October. However, at this stage in the proceedings we was informed by the receptionist that our room had been double booked and that we had no alternative but to stay in a different hotel to the Marriot for the first night of the two night stay. This news left me both shocked and angry. What kind of hotel group kicks two small children out of their reservation and makes then travel to another hotel at 10pm at night? Clearly a very greedy hotel group who put making making money over the welfare of the children who are booked in to their hotels as paying customers.



After my begging the receptionist to see if there was anything she could do to get us a room at the hotel, it became clear that we had no option but to have to then wait for the valet to return the car, re-pack the car with all the luggage, and to then try and find our way to the new hotel. The Marriott didn't provide us with a map for the new hotels location. As we was new to Miami we had no idea where the hotel was located. We ended up having to use my iPhone to find it, which added to the delay and caused further stress for our party.

Whilst I appreciate a young person would probably give their right arm to stay at the 'hip and happening' Delano Hotel, it is anything but a child friendly hotel. This is because its key clients are mostly young revellers. We finally arrived at the hotel around 10:15, to be met by very loud music because one of the bars is located right by the main reception area,and so the party crowd who appeared to be having a very good time on a Saturday night where partying away in front of us.


Given the fact that we had two very small and by now extremely tired children in our party the situation was becoming a nightmare thanks to the greedy Marriot group. By the time we went through the process of checking in for the second time at a hotel in Miami in less than an hour it was gone 11pm by the time we got the key to the room. However, when we got up to the 6th floor and in to the room we had been allocated it became clear that it was not equipped for five guests. The room was very cold and felt damp throughout. It was certainly not of the standard that I would have expected the rooms to be at the much hyped 4* Delano. Plus it did not have enough towels or bed linen to accommodate our party of 5. Nor did it have coffee making facilities as the Marriott has. We therefore had to order room service to get some hot drinks to warm us up becasuse the room was so cold, which took a further thirty minutes to arrive and which we had to pay for. We had to wait another thirty minutes to be given the bed linen to allow everyone in the party to go to bed because at this stage we were all very tired and somewhat distressed thanks to the way the Marriott group treats its customers.



Once we turned the lights out it became clear that no one would be getting much sleep because our room directly overlooked the Delano hotels front entrance entrance and car valet area. It was so noisy that two of us got up out of bed got ourselves dressed and made our way to a nearby Walgreens to buy some earplugs. By now it was 12:30am.



I am a regular traveller with my job. Over the years I have received very good customer service and also some not so good in the various hotels where I have staid around the globe. But in all those years of using hotels I don't think I have ever come across a company that kicks two small children out of their reservation due to the hotel chain allowing double booking's out of pure greed. Its nothing short of a disgrace. Putting a small family of 5 up in the Delano was not the right move by any standards.



Whilst I fully appreciate the fact that the Marriot picked up the tab for the 1 nights stay at the Delano, no amount of money could make up for the inconvenience of us being kicked out of the Marriot late at night, having to then try to locate and travel to another hotel to re-check, only to then be turfed out of that hotel at 11am the following morning (which was the time that we was due to meet friends in the Miami Coral Gables region), in order to have to travel back to the Marriott and re-check in for our reservation on the night of the 29th.


We were finally able to check in to our reservation at the Marriott for the 2nd of the 2 nights we had booked about 1pm the following day, which totally ate in to our plans for the day. The room was spacious ands clean. It was also thankfully at the back of the hotel away from the noise out the front. However, the bed settee that allows the room to accommodate three adults and two children at the Marriott was not fit for a dog to sleep on let alone a human. The springs in the bed could clearly be felt when laying in the bed. There was no way we would have allowed the children to sleep on such an old mattress, and so having had very little sleep at the Delano the night before thanks to the noise of the traffic and party revellers outside the hotel directly below our room, my second nights sleep was interupted with the constant feel of a bed spring in my back. The bed settee looked and felt to have been in use since the 1950's.



The only saving grace of the Marriott Courtyard was the two very polite and helpful valet operators, plus Joe the manager on the front desk who when we arrived on the second day to check in again was very apologetic and helpful. The young guy working in the Starbucks bar on the night of the 29th, also provided a high level of customer service, as did the maintenance man when I reported the lift was making a very strange loud noise and was vibrating when travelling between floors.



Thanks to the Marriott group our two day family vacation to Miami and plans throughout the two days were completely ruined. I would therefore like to know why they kicked two small children out of their reservation without any prior notification to me, which is appalling given the fact that you had both my email address and cell phone number on your records. I think the Marriott Group owe me an explanation for the inconvenience and time wasting that they put my family through because thanks to the group you completely ruined what was meant to be a fun two day stay over in Miami whilst catching up with old friends whilst we were over in the US on vacation from the UK.

I would never use a Marriott Hotel again. They even promised to top up my rewards as part of an apology. But they have not even bothered to do that.

Such a dreadful level of service to a family from the UK who was so looking forward to the two day trip to Miami to see old friends.

I won't be using Marriott Hotels again either for pleasure or business.

Room Tip: Ask for a room at the back of the hotel away from the main road noise.
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, January 20, 2014
Dear KeelyP6,

I would like to personally apologize for the inconvenience you encountered during your stay. I can assure you that we would never intentionally displace guests, especially traveling with small children. In the rare occasion that our hotel cannot accommodate a reservation we pay for the guests stay at a nearby hotel. I apologize that the Delano did not meet the needs of your family during the stay. We are all extremely apologetic for the inconvenience and disappointed that we impacted your vacation. I hope you will change your mind about choosing a Marriott hotel in the future. It was not our intention to leave such bad taste in your mouth. We hoped that the accommodations at the Delano would make up for the trouble. Again, I am very sorry.

Regards,
Nanyce Lanier
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Shingle Springs, California, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2014

My only complaint was the advertised-quoted pricing of Hotels Rooms. Not just this hotel but all hotel chains. They quote you the price of the room but none of the other items you will be charged for. Every city-county-state has different taxes associated with the Hotel Room rate. They vary widely from place to place. In some cases, I have paid $100 more in taxes for a $400 a night room. If I had known how much extra I would be paying I would have looked at a $300 a night room. In one instance there was a "resort fee" of $25 added to the bill. It covered all the things you expect to get with the purchase of a room for a night: shampoo, pillows, etc etc. I feel it is disingenuous of ALL the Hotel Chains not to follow the lead of the Airlines that are now forced to quote the complete cost of renting a room.

Room Tip: They add for parking so make arrangements.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, January 8, 2014
Dear Douie,

I'm happy to hear that you enjoyed your stay overall at the hotel. Thank you for the staff recognition. I just wanted to confirm that the only charges you were concerned about at our hotel in particular were the taxes and the valet? We definitely do not have a resort fee at our hotel and we offer complimentary Wi-Fi and additional amenities that the guest is not responsible for. I do understand your concern about the industry charges overall and I can assure you that Marriott is not a company that nickels and dimes their customers. I hope you will continue to choose Marriott when you travel.

Best,
Nanyce
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atlanta
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 6, 2014

5-10 mins walking distance to beach. Very close to Lincoln mall, espanzola and where the crowd is. Not for visit with young kids but will be great for adults as neighborhood is very adult oriented.
HIV test van on every 4th block and strip joint is just across the street and erotic museum just down the street. Great to walk on the beach, Lincoln mall but to dip in the water may be better off at the ocean front locations further north or south.
We're there between x'mas and new year 2013 and very crowded there as avg restaurant wait time is 2 hrs on Lincoln mall. So my opinion may be skewed.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, January 20, 2014
Dear Hkhine,

Thank you for sharing your feedback with us. I was surprised to read that you didn't feel we were an ideal location for access to the beach. Although we are not located on Ocean Drive it is very easy to access the beach from our hotel. I apologize if you were inconvenienced during your stay. Also, I'm not sure about the vans on the corners. There is a possibility that the city of Miami Beach was hosting an awareness drive, but that isn't common to see the vans you described on a regular basis. Additionally, the entertainment club across the street from us is closed until further notice. We thank you again for your comments and I hope this helps with some the concerns you mentioned.

Best,
Nanyce Lanier
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Dresher, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stayed four nights at this hotel during the busy Christmas holiday week. The hotel’s front desk was well-staffed throughout the entire stay. As most other reviewers mentioned, the location is excellent, except that it is not on the beach block. However, the nearby beachfront hotels are significantly more expensive. We only needed to get in our car twice in the four days. We parked in a city parking lot that is diagonally across the street from the hotel and very convenient to access. The city parking lot was significantly less expensive than valet parking, even on the days that we entered and exited the parking lot more than once. We would have made better use of the attractive rooftop pool if the weather was nicer. Wireless internet service and the hotel lobby computers worked great which was a big plus since I had to take care of a few business matters during my stay. There were lots of families staying at the hotel.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, January 7, 2014
Dear CAJ45,

I love to read post like yours. I'm so happy that you enjoyed your stay with your family and found your way around the area. I'm equally pleased to hear that our staff was helpful. Thank you again and we hope you will visit us in the future.

Best,
Nanyce Lanier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Miami Beach South Beach

Address: 1530 Washington Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#49 Family Hotel in Miami Beach
#56 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Miami Beach South Beach 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Courtyard By Marriott Miami Beach South Beach Hotel Miami Beach
Courtyard Miami Beach South
Florida Courtyard
Florida Marriott

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