I have been a member of Marriott program easily for 20+ years. I rely on Marriott for cleanliness and consistency. The hotel under review does not fit this category.
On the positive side, the staff was very friendly and tried to address every problem which came up whenever they could. Joe at the front desk was fantastic. That added a star, otherwise it would be a 2-star review.
Now the problems.
At $290 per night for a room with no view, overlooking the inside roof with windows which do not open, you figure something has to be good. Not the case.
No safe in the room although the room was big enough to put in a big bank safe. So you need to go to the front desk .And if they are busy (often there is just 1 person working), you may have to wait 10 minutes until they are done. And then for some reason they always had a problem locating master key,
The only ice machine was in the basement - strange for a 5-story decent size hotel.
Roof pool could be accessed by only one elevator which cannot be called separately. It barely worked over 4 days, and did not work completely one day. Hotel staff had to be called to open fire staircase to get to the roof. The only reason we needed to go to the pool was to get towels - 2 of 3 times we went, there were no beach towels.
We came back to the room at 5pm and the room was still not cleaned up.
Free internet was a plus, but only when it worked. There was an outage.
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- Also Known As:
- Courtyard By Marriott Miami Beach South Beach Hotel Miami Beach
- Courtyard Miami Beach South
- Florida Courtyard
- Florida Marriott