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“Great hotel with amazing customer service” 4 of 5 stars
Review of Courtyard by Marriott Miami Beach South Beach

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Courtyard by Marriott Miami Beach South Beach
3.0 of 5 Hotel   |   1530 Washington Avenue, Miami Beach, FL 33139   |  
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Ranked #76 of 197 hotels in Miami Beach
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
“Great hotel with amazing customer service”
4 of 5 stars Reviewed October 4, 2013

My husband and I just spent five nights at this hotel and we were a bit unsure of what to expect based on the reviews. Happy to say that our stay far exceeded our expectations. First off, the customer service was outstanding. Every employee we met was gracious, professional and always smiling. We got great recommendations on places to dine (Oh Mexico, Sibilla, Books and Books, Nexxt, Yard Bird) from the front desk every time we asked and they were at all price points. The hotel is very clean and our room was spotless. The lobby renovation was just ending and it looks great. The rooftop pool was small, but clean and very refreshing offering ample seats in both the sun and shade. The location can not be beat as it is 2-3 blocks to the beach, Lincoln Road, Espanola Way, and Collins Ave. We will definitely return and look forward to it.

Room Tip: Room 507 is a corner room and it was quiet and easy to access to rooftop pool.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, November 7, 2013
Dear James M,

Thank you for the great comments regarding our hotel and staff. We are always pleased to hear that we exceeded expectations. Thank you for staying with us and we hope to see you again soon!

Regards,
Nanyce Lanier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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331 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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New Jersey
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 19, 2013 via mobile

Stayed on 9/18 - 9/20 for business. Top floor, king size bed. No closet, they have an armoire. No rack in the room for a suit case. Bathroom decent. It is a standard room that is good for sleeping. Air conditioning works great! Free wifi which is nice. LG flat screen, 37". adequate desk space and power. Close to Lincoln Ave and to Espanola Way - within 2 blocks of each. These are promenade streets with lots of restaurants and shops. Washington ave is kind of seedy though. The hotel is right across from an all nude strip club which is very seedy looking.

During my stay, they were renovating the lobby. I would estimate construction to complete by October but would call to check. Once complete, I bet the lobby will look nice. Valet parking here, but 28 bucks per night for it. Hotel is decent for the price, but I wouldn't be rushing back to stay.

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, November 7, 2013
Dear Pat1111,

I am happy to hear that the location of the hotel met your needs and overall your stay was pleasant. We do have luggage racks available for our guestrooms, I apologize that you did not have one upon arrival. We have completed our lobby renovation and it looks fantastic. I hope you will reconsider rushing back because we would love the opportunity to keep you as a customer. Thank you for sharing your experience.

Best,
Nanyce Lanier
General Manager
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Oak Park, Illinois
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 14, 2013

This place rocked! Now, to say this, and be writing this, while they're under renovation in the lobby area is nothing short of WOW! The service at this Courtyard is impeccable. Great greeting and service from the front desk staff. Very accommodating and made light of the renovation by deflecting my attention to the vision for the "new" lobby which I heard "...it's going to be great and spacious.." WOW! That the whole team is on one accord with the vision is impressive.

Now, location. They are in the heart of the hip South Beach area. Lots of local restaurants - some indigenous to the culture of the area - some chains. But great mix and a LOT of variety. Everything you can imagine in cuisine is there. They're also walking distance to where you "...can see the stars and elitists..." walking down Collins Avenue just a block away.

The room decor and feel is warm and inviting. AC is spot on - great on those really humid days as I experienced. Their rooftop pool offers a great view of an awesome sunset with no other buildings to block the experience.

All in all you'll get a great value (rooms are mid-priced, at least at the time I stayed here), and return on your investment. STAY HERE!

Room Tip: Book online for the best deals through marriott.com. If you have the AAA card, even better!
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, September 16, 2013
Dear Burt B,

Thank you so much for the fabulous compliment! We really appreciate your comments and thank you for staying with us. We are very excited about our upcoming finished product and we've done our best to make sure we minimized impact to our guests. The fact that you recognized our efforts really means a lot. I'm so happy that you enjoyed your stay and our hotel your met your needs. Thank you again and we look forward to your return.

Best regards,
Nanyce Lanier
General Manager
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Atlanta, Georgia
1 review
4 of 5 stars Reviewed September 9, 2013

My sister and I stayed here for 3nights and the hotel and staff were amazing. We were a little shocked about all of the construction going on but I already knew it was in progress. The rooms were large and very clean. The rooftop pool was the best, especially in the evening, very relaxing. We had to change rooms due to some guest that were a bit too loud for us and Juliana had no problem accommodating us. Joe, Britney and Emilio all made us feel at home. Will definitely return to see the new lobby.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, September 11, 2013
Dear dejarenee64,

Thank you for taking the time to write a review. I'm excited to read that you plan on returning and also that you enjoyed your stay despite the lobby renovation. I really appreciate your feedback and thank you for personally recognizing our associates. They are always so proud to see their name mentioned in a positive way so I really appreciate that. Thank you again for choosing us.

Best regards,
Nanyce Lanier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

Stayed for 2 nights in August. Joe at the front desk was very helpful and very accommidating.
The view from our room was not very good but we spent very little time there other than sleeping.
Room was very clean and comfortable and I loved the stair access as we stayed on the first floor.
The rooftop pool was very immpressive.
Really enjoyed my stay there and would highly recommend it.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, September 5, 2013
Dear Novamitch,

Thank you for the compliment to our staff, location, and hotel. I'm extremely pleased to hear that you enjoyed your time with us and plan on returning. Thank you so much for choosing our hotel and taking the time to share your experience. Many thanks again for staying, I appreciate your business!

Best,
Nanyce
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Brielle, New Jersey
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 3, 2013

This hotel was in walking distance of the beach and also close to Espanola Way. There is a big renovation going on (lobby/bar/restaurant) but rooms and rooftop pool were great. We skipped the breakfast and BYOB. It was actually better that way. There are plenty of places to eat in the area. I could sit at that pool all day. Will return

Room Tip: fourth floor -so if you want to take stairs to pool(fifth) you can. We had 4 adults in one room and...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, September 4, 2013
Dear cbm479,

Thank you so much for the compliments! I am very happy to hear that you enjoyed your stay and also that the lobby renovation did not impact your visit. Thank you again for positive feedback. We look forward to welcoming you back.

Kind regards,
Nanyce Lanier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 26, 2013 via mobile

I stayed here with my wife last weekend. Let me start by saying that the hotel is in a great location close to Lincoln rd and the beach. There was construction in the lobby which was understandable and we were aware of (this wasn't an issue).
The roof top pool was amazing and we used it both days of our stay. Hotel staff was friendly and helpful.
My only issue was the room I stayed in was loud (room 402 I believe) which was located around the corner from the elevator. You could here people getting on and off the elevator and could actually hear full out conversations when people were going back to their rooms at 3am.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_MiamiBeach, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this review, August 28, 2013
Dear Anthony M,

Thank you for the feedback regarding your stay. I'm happy to hear that overall your visit was pleasant and that the renovation did not impact your experience. I am very sorry for the noise issues in your room from the other travelers during the late night. I understand how important it is to provide a good night's rest to our guest. We are in an area with 24 hour activity so we will continue to increase our security presence on the guest floors to maintain comfort for the other guests. Thank you again for the candid feedback and allowing us to correct the problem for future guests.

Best,
Nanyce Lanier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Miami Beach South Beach

Also Known As:
Courtyard By Marriott Miami Beach South Beach Hotel Miami Beach
Courtyard By Marriott Miami Beach South Beach Hotel
Courtyard Miami Beach South
Courtyard Miami Beach
Florida Courtyard
Florida Marriott
Address: 1530 Washington Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard by Marriott Miami Beach South Beach 3*
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