The Royal Palm told us 359.00 a night was a great deal! When we tried to check in we were told the room was almost ready. We then waited for over 4 hours for our room. We were told it was going to be worth the wait because it was 6 upgrades from the standard room. The nightmare begins... While we waited we had terrible service at the hotel pool. Guests held lounge chairs while they went shopping or to lunch. The bartender was rude and was upset with having to make a cuban coffee and refused to put sugar in it since another guest told him he had put too much in hers. When we finally got our room it was anything but 6 upgrades. Maybe the guy at the desk meant up 6 floors. The room was dirty, stained carpet, filthy bathroom, broken furniture. There were guests doing drugs in other rooms as the hallways took on the smell! The manager said the room was not 6 upgrades and said he would do something for us but when he told us to come see him, he seemed to have finished his shift. The other manager then said it was too late and we should have said something when we checked in, which we tried but since there were so many other complaining guests in the lobby checking out we waited and came back to the desk a couple of hours later. There was also topless sunbathers at the hotel pool and we were told that it was against hotel policy however that rule changed as well with the next manager, who was useless in dealing with our issues and our satisfaction was not met. This hotel set the disappointing tone for a vacation at South Beach. 359.00 a night - NO WAY !
















