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“confused” 2 of 5 stars
Review of Design Suites at Castle Beach

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Design Suites at Castle Beach
3.0 of 5 Resort   |   5445 Collins Ave, Miami Beach, FL 33140 (Oceanfront)   |  
Hotel amenities
Ranked #151 of 201 hotels in Miami Beach
sao paulo
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“confused”
2 of 5 stars Reviewed May 13, 2014

confused from the reception till parking, this hotel has many administrators, so the door beside you is not the same as yours. weird don't?
the hotel has only one elevator, very rotten but with touch screen commands, weird again, the other elevator doesn't work.
so, you have at least 3 different receptions and the staff is not very supportive.
well if you did a reservation, good luck to your adventure, because there's no phone in the room and no room service.

Room Tip: weird and confused.
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  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review, 1 week ago
Hello!
Did you book your reservation with Design Suites Miami?
Our office is located in the front desk and our goal is to satisfy our guests in order to make your stay as conforting as it can be.
Please let us know so we can proceed with our reply.
Thank you.
Design Suites Miami
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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468 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 3, 2014

This is apartment run by some security guards.no service at all. At 12 am they told me there was some error in assignment of rooms and I have to move.
They are cheating customers calling it hotels.
I was in a room the bed was broken.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Facundo Y, Owner at Design Suites at Castle Beach, responded to this review, May 5, 2014
Dear Suvojit,
Did you stay with Design suites at Castle Beach? I looked for your reservation on our system and I couldn't find you.
There are different management companies in the building and we have systems in place to prevent what you are saying on the review.
Consequently, in our on line profiles we advertise as a condo hotel and we provide a service according to that.

Regads
Design Suites Miami
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Brasilia, DF
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 1, 2014

This is a great place for Miami! It's not in SoBe but it's close and there are buses allthe time! It's really clean and thebest part: parking is free! Also, they accept deliveries from Amazon even if you are not there! I didn't even see the pool, but I saw many guests going there! I trully recommend! I found it cheaper at otel.com

Room Tip: Ask for a remodeled room
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review, 6 days ago
Google Translation
Obrigado!!
Design Suites Miami
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1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 1, 2014 via mobile

The place is very nice. Comfortable, free vallet parking, access to the beach, big swimming pool, gym and a efficient kitchen. If want to go to Ocean Drive, is better to take a cab, the hotel is about 4 miles away. I really recommend.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review, 6 days ago
Hello!
Thank you for staying with Design Suites Miami.
We are happy to know that you enjoyed your stay with us.
Our goal is to satisfy the needs of our customers.
We look forward to your next stay with us.
Design Suites Miami
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Buenos Aires, Argentina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 30, 2014

We had a very good time at Design Suites. Everything was as planned.
The apartment was comfortable and had an amazing ocean view from our private balcony. All the cleaning and management guys were more than kind and helpful. We would definitely come back.

Stayed September 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review, 6 days ago
Thank you so much for your feedback, we are pleased that you enjoyed your recent stay with us.
We hope to have you around with us again and be sure to let us know when you are coming so we can reserve your favorite room for you. Please contact with us at req@desigmiami.com for future reservations. It will be our pleasure to assist you.
Thanks
Design Suites Miami
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2014

We had an excellent experience staying at this hotel last month. The check-in process was flawless and the person who checked me in was quite possibly the most friendly, interested and service oriented agent we can recall. The rooms were clean and lovely. This vacation really worth it.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review, 6 days ago
Thank you for taking the time to write such a wonderful review of Design Suites Miami.
Reviews such as these make us very proud as we strive daily to over deliver on customer service and hospitality.
We look forward to welcoming you back to the hotel in the near future
Best regards
Design Suites Miami
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Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 27, 2014

Reading the past reviews made me really nervous to stay here but it wasn't as bad as I expected

Pros: the room was clean, the check in was quick, right by the beach, large pool, affordable connivence store, kitchen, our room was pretty big we had two bed room and I only paid 110$$ a night - priceline deal

Cons: not easy to find , no signage outside the hotel.. Not easy to figure out where to check in, it's downstairs,by the way, tons of kids, very far from the action and night life .. Almost 40$$ cab ride to south beach.. The elevators are terrible!!!!! It's at least a ten min wait, we just took the stairs, from the 8th floor... Hard to catch a cab from this hotel

But all and all, I didn't hate it.. It was cheap and I still had a good time with my loved one.. We didn't spend much time in the room.. Only to sleep.. If your looking for a resort like hotel that you can hang out all day, this isn't the place for you.... They don't have a bar or a restaurant, which was a little weird

A

Room Tip: The higher up you go, the better the view..
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Facundo Y, Guest Relations Manager at Design Suites at Castle Beach, responded to this review, 6 days ago
Thank you so much for your detailed and honest review. We knew our pros (like our direct access to the beach, pool and wonderful staff, always attentive and kind) Yet, it is highly important to take notes of the aspects that need improvement. We hope you come back and choose to stay with us again.
Design Suites Miami
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Additional Information about Design Suites at Castle Beach

Address: 5445 Collins Ave, Miami Beach, FL 33140
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Miami Beach
#35 Spa Hotel in Miami Beach
#95 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Design Suites at Castle Beach 3*
Official Description (provided by the hotel):
Design Suites at Castle Beach, a beachfront property, is a selected group of condos on the emblematic Castle Beach Club -formerly The Playboy Hotel-. It has direct access to the beach, an outdoor pool and sun deck, fitness center, restaurant, pool bar, a grocery store in site, vending machines, laundry, dry cleaner, and Russian and Turkish bath.Guests can relax over the lounge chairs by the pool, with Wi-Fi access. All condos at Design Suites at Castle Beach, feature a flat screen TV with cable channels, iPod docking station, Wi-Fi or cable access (free), safe box (free), kitchenette or full kitchen, daily cleaning and free parking.Only a 10 minutes’ drive from South Beach and Bar Harbor, and 20 minutes from MIA International Airport. ... more   less 
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Also Known As:
Design Suites At Castle Beach Hotel Miami Beach

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