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“very comfortable” 5 of 5 stars
Review of Design Suites at Castle Beach

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Design Suites at Castle Beach
3.0 of 5 Resort   |   5445 Collins Ave, Miami Beach, FL 33140   |  
Hotel amenities
Ranked #151 of 203 Hotels in Miami Beach
Cordoba, Argentina
1 review
2 helpful votes 2 helpful votes
“very comfortable”
5 of 5 stars Reviewed June 5, 2013

the room was amazing we play, I had a view of the sea and the bay. It was a room for an entire family and I had two twin square kitchen with everything you need and a dining table. Highly recommended for a family with kids.

Room Tip: rooms ending in 04 are the most spacious and has a view of the sea and the bay, are also more spacio...
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desigmiami, Owner at Design Suites at Castle Beach, responded to this review, September 30, 2013
HI! Thank you for staying with Design Suites At Castle Beach!
Our Mission is to give the best possible service to our customers.
We are happy to know that your experience was favorable.
As a frequent customer you will be rewarded with a 10% discount on your next stay.
We look forward to your visit very soon!
The Staff At Design Suites At Castle Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Buenos Aires, Argentina
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 28, 2013

- Room not clean
- Room Wifi doesn't exist, technical service also doesn't exist
- Facilities not ready to receive guests (for example only 1 of 3 elevators available, hence 20 min to go to the room to take a water bottle...)
- Valet Parking: the parking guy lost my car key....40 min wasted waiting the key......
- Front desk employee working under pressure, they can not say anything outside standard phrases, resolve any specific issue without previous escalation to the manager etc (clarification: manager don't exist on weekend, so you should wait until next working day to get an solution)
- Late check out paid but due to flight company delay I should move to another Hotel WITHOUT using the late check out. I asked for a compensation because the above mentioned issues and asked for the late check out refund (since I never used it). After one week I called the "Manager" and he said " Can not hear you very well....bye" Never come back to me or answer any call. A lack of respect.

Room Tip: Dont book here!
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desigmiami, Owner at Design Suites at Castle Beach, responded to this review, September 30, 2013
Hi!

HI! Thank you for staying with Design Suites At Castle Beach!
Our Mission is to give the best possible service to our customers.
Please send me an email to santiago@desigmiami.com so we can find out who was the person that you talked to and we can offer you a discount on your next stay.
Looking forward to hear from you.
The Staff At Design Suites At Castle Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MIAMI
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 21, 2013

Only place you go in miami beach free valet parking. Your right on the beach realy nice. The room was ok the door of the room was ugly but everything else was good. Stayed in a room requested balcony had to pay extra wanted to stay after check out time 11:am had to pay extra till 2:pm $40.00 or till 5:pm $60.00 extra

Room Tip: I would request to get a balcony
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desigmiami, Owner at Design Suites at Castle Beach, responded to this review, September 30, 2013
HI! Thank you for staying with Design Suites At Castle Beach!
Our Mission is to give the best possible service to our customers.
We are happy to know that your experience was favorable.
We look forward to your visit very soon!
The Staff At Design Suites At Castle Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Largo, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 17, 2013

I have read all the bad reviews of this property and they are probably all true if you rented from the main tower of this hotel. However, there is a separate section of this hotel that is owned by private condo owners who belong to a condo association. If you rent these condos you will have a wonderful experience! To rent from these private owners, you need to put down a cash deposit and pay for the condo in advance. The prices are extremely reasonable.

I recently stayed at this property in a 2 bedroom loft with a full kitchen an ocean view. The condo was immaculate with all the comforts of home. There was a fully equipped kitchen, a balcony with an ocean view and NOT A ROACH IN SITE!!! I paid $200 per night including taxes and valet for one car.

The only things I didn't like about this property were beyond the condo owner's control: The valet service is very slow, the security guards were less than helpful at times and the so called convenience store downstairs was a complete rip off.

To locate these private owners, Google VRBO or Home Away and type in Castle Beach Club in the search. You will be pleasantly surprised.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desigmiami, Owner at Design Suites at Castle Beach, responded to this review, September 30, 2013
HI! Thank you for staying with Design Suites At Castle Beach!
Our Mission is to give the best possible service to our customers.
We are happy to know that your experience was favorable.
We look forward to your visit very soon!
The Staff At Design Suites At Castle Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2013

castle beach is a perfect place for a family vacation, clean rooms, comfortable, the hotel has good staff, the pool area, beach and other completely clean, thanks for making our holiday a pleasure .....

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desigmiami, Owner at Design Suites at Castle Beach, responded to this review, October 2, 2013
HI! Thank you for staying with Design Suites At Castle Beach!
Our Mission is to give the best possible service to our customers.
We are happy to know that your experience was favorable.
We look forward to your visit very soon!
The Staff At Design Suites At Castle Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 15, 2013

The overall stay was not what I expected. The pics on the Internet made it seem more then what it was. There are no phones in the room, nobody speaks English (make sure to take an interpreter if u stay there). The receptionist was rude, elevators took forever to come and what really took the cake was when house keeping forgot to clean the room. What type of service is that??? The ONLY thing going for this hotel is free valet and wifi, (which I had to call room service to fix). Other then that, THE HOTEL SUCKS. I would not recommend this hotel to anybody.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desigmiami, Owner at Design Suites at Castle Beach, responded to this review, October 2, 2013
HI! Did you stay with Design Suites At Castle Beach?
If you did, we are deeply sorry to know that your experience wasn’t what we give to all of our customers.
Our Mission is to give the best possible service to our customers. Still, there are some aspects that even though we try solve, they depend on weather conditions.
We are experiencing the last stage of a massive renovation in the building, and this may cause inconvenient noises during the day and delays on the request of the elevators (which are being changed one by one).
We have a weekly plan of extermination and disinfestation for it is a major problem in the city.
And last but definitely not least, our staff is monthly trained with the best customer service high standards.
We appreciate your review, and we look forward to your visit very soon, offering you a 15% discount on your next booking.
The Staff At Design Suites At Castle Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
101 reviews 101 reviews
43 hotel reviews
Reviews in 28 cities Reviews in 28 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed May 5, 2013

Just spent a week at Castle Beach. It should be pointed out that this is not a hotel but a condo where the owners rent either privately or through an agent.

The building itself is showing signs of wear and tear in the public areas but the unit I rented was immaculate. 7th floor with balcony overlooking the beach. The pool is a large size ,never too crowded and literally steps from the beach.

some stores in the lower lobby and a large foyer. any staff I encountered with friendly. No major noise issues from partying guests as it's just far away enough from SoBE not to attract partyers. some ongoing maintenance.

I would recommend renting from an owner directly rather than an agent in case of any issues.

Room Tip: rent from owner and rent a unit with balcony.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desigmiami, Owner at Design Suites at Castle Beach, responded to this review, October 2, 2013
HI! Did you stay with Design Suites At Castle Beach?
If you did, we are deeply sorry to know that your experience wasn’t what we give to all of our customers.
Our Mission is to give the best possible service to our customers. Still, there are some aspects that even though we try solve, they depend on weather conditions.
We are experiencing the last stage of a massive renovation in the building, and this may cause inconvenient noises during the day and delays on the request of the elevators (which are being changed one by one).
And last but definitely not least, our staff is monthly trained with the best customer service high standards.
We appreciate your review, and we look forward to your visit very soon.
The Staff At Design Suites At Castle Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Design Suites at Castle Beach

Address: 5445 Collins Ave, Miami Beach, FL 33140
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Miami Beach
#38 Spa Hotel in Miami Beach
#97 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Design Suites at Castle Beach 3*
Number of rooms: 115
Official Description (provided by the hotel):
Design Suites at Castle Beach, a beachfront property, is a selected group of condos on the emblematic Castle Beach Club -formerly The Playboy Hotel-. It has direct access to the beach, an outdoor pool and sun deck, fitness center, restaurant, pool bar, a grocery store in site, vending machines, laundry, dry cleaner, and Russian and Turkish bath.Guests can relax over the lounge chairs by the pool, with Wi-Fi access. All condos at Design Suites at Castle Beach, feature a flat screen TV with cable channels, iPod docking station, Wi-Fi or cable access (free), safe box (free), kitchenette or full kitchen, daily cleaning and free parking.Only a 10 minutes’ drive from South Beach and Bar Harbor, and 20 minutes from MIA International Airport. ... more   less 
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Also Known As:
Design Suites At Castle Beach Hotel Miami Beach

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