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“Gorgeous South Beach Hotel” 5 of 5 stars
Review of The Palms Hotel & Spa

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The Palms Hotel & Spa
4.0 of 5 Hotel   |   3025 Collins Avenue, Miami Beach, FL 33140   |  
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Ranked #53 of 205 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Los Angeles, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Gorgeous South Beach Hotel”
5 of 5 stars Reviewed August 4, 2010

My husband and I stayed at the Palms Hotel & Spa in South Beach for 5 days (July 23rd). This hotel is Beautiful and we found the hotel staff to be friendly and helpful. When we arrived the bellmen were helpful, the front desk staff (Paola) was professional and friendly, during our stay I talked often with Dora a concierge at the Palms Hotel, she was knowledgeable, friendly and assisted with our tours and dinner reservations, Dora recommended a restaurant called "Red Steakhouse", when you get to South Beach a must do the food was Very Good/Delicious. The beach staff was friendly and helpful with lounge chairs and umbrellas, the beach is directly in back of the hotel, the beach/ocean is nice. The boardwalk is in back of the hotel was well and we took walks along the boardwalk often. Housekeeping was Great. Our Room was BEAUTIFUL... and Clean. We had the breakfast buffet daily at the hotel, they had a lot of food to choose from and had made to order omelet's and waffles. There is a Walgreens Store near the hotel just incase you forget something or need to pick up things like water, snacks, meds etc. There is also a little store in the hotel lobby area, the sales associate in the hotel store was friendly. There are daily Spa Specials, we got a message for 1/2 off so check out the daily spa deals. We did a lot of walking around but also took taxis from the hotel. One day I was walking around and decided to check out other hotels in South Beach I checked out there pool, lobby etc. and I came to the conclusion we made the right decision to stay at the Palms Hotel. We vacation often and we will defiantly be staying at the Palms Hotel when we return to South Beach.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,440 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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milwaukee
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 4, 2010

I just got back from the Palms. I plan on going shopping for beds & mattresses next week and fell in love with the mattresses at The Palms. Does anyone know what brand they use?

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMPalms, Manager at The Palms Hotel & Spa, responded to this review, August 11, 2010
We are very happy that you enjoyed our matresses so much that you actually would like to purchase the same one for yourself! The brand of the mattress is Sealy Posteurpedic Pillow top. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
1 review
1 of 5 stars Reviewed July 24, 2010

Several times a year we go to Miami Beach to getaway, always trying out new hotels. Our experiences have always been good to excellent. The Palms was a huge disappointment and, at $250 a night, a rip-off. Our room wasn't ready at the 4:00 check-in. We waited for an hour and were given a room missing a night table lamp and with broken phones. We were moved to a new room with a broken phone and a burned-out light in the bathroom. After reporting both the phone was repaired; the light never was. Carpet had an open and shredding seam in a prominent walking area. On the second day our room hadn't been serviced by 4:00. And this was just our experience. The friends we traveled with had a piece of luggage lost for 24 hours and dried blood on the bedsheets. Most disappointing was the attitude and response of the staff. Lots of "I'm Sorry"s but little care or effort to rectify problems quickly. The hotel felt to be understaffed and the staff they had were not skilled in customer service.

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sayville, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 20, 2010

I have never posted a review but read them often. I just came back from a 4 day, 3 night stay at the Palms Hotel. I attended an intimate wedding of 10 people there as well. The hotel was breathtaking. The wedding was amazing--I highly recommend it to anyone who is considering a destination wedding. The food at the hotel was delicious as well.

I was most impressed with the service. Everyone was super accomodating and very friendly. I brought a 15 month old with me and all of the staff went out of their way to make things easier for me.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 13, 2010

Stay** The Palms Hotel and Spa was a very relaxing stay and one of the most beautiful hotels on the beach. The staff is very diverse (Europeans, Africans, Haitians, South Americans, Hispanics, North Americans, etc.) and very friendly and attentive.
City View Room** Updated, comfortable, and clean. We had to call front desk however, to figure out how to use the shower as regular/ normal as opposed to using the rainhead shower. The breakfast was wonderful and included a nice spread of things to choose from.
Location** This hotel was a long scenic walk or a quick bus ride to lincoln rd, bayside market (fun and energetic!!) and downtown, or south beach (5th and ocean dr to 15th and ocean dr.). This hotel is on the more quiet end where you can get a good night's rest after visiting the loud and busy ocean drive, washington and collins. We mostly took the bus for $2 during the day and a $8-$10 cab ride at night. The beach is absolutely beautiful but the hotel needs to get more umbrellas and chairs. They should not run out so quickly when they charge you a resort fee for them.
Service** Mostly superb throughout the hotel! They took care of us in Room 629 anytime we had a question or concern and someone was up to address it promptly.

Problems** On the first day, we found little hairs on the sheets when pulling back the covers. I showed them and Meesha was very apologetic and sent clean linens right away. She also gave us a $25 voucher. The staff was very nice and we always tipped them when they came up. Also, at dinner one evening, a 5'7, young, latina hostess, with blond and black curly hair was very rude to us by attempting to seat the people behind us while we were talking to her! Management assured us they'd address such rude service. We also had an issue at checkout, where they added charges that weren't ours to the bill!! They took some time to look into and removed it for us without any hassle.

The supervisor, a petite lady of Hispanic descent, at breakfast was very nice and on top of things. Also, a thin, young african american girl was very nice and attentive at breakfast daily! Many other hotel guests liked her as well. The caucasion young lady at the bar with a long ponytail was also one of the nicest and attentive people we encountered at the hotel. The young guy from Russia with blond hair, did a great job at the beach service! The bellmen/ valet were helpful, especially Louis from Columbia. He was one of the nicest, most helpful person we met while in Miami Beach. Upon arriving July 8th my cousin and I were greeted nicely by a soft spoken, short, african american lady at the front desk. Since I paid for a room with breakfast daily, but was unable to take advantage of it 2 days out of the 5 due to arrival and departure I asked for hotel management to compliment us just one free lunch for one day. Unfortunately, she said no and did not even ask them for us. However, most of the staff here are clean, attentive, helpful, professional.

  • Stayed July 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed July 12, 2010

very nice hotel,direct access to the private beach, pool, well located, nice staff.

Stayed July 2010, traveled as a couple
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Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 5, 2010

Okay so my Fiance and I stayed at The Palms Hotel & Spa for 3 nights over the 4th of July weekend.. I only have 3 complaints.. The 1st is ALL MY FAULT.. I booked a city view room instead of an ocean front... Shame on ME! The 2nd The bathroom is GREAT Loved the spa shower, HOWEVER the bathroom is TINY.. I mean the hallway was soooo long that they could've easily allowed for more space in the bathroom! The shower area is large and easily accomodates 2.. But the square footage of the bathroom itself is a crying shame! My 3rd and final complaint is the Late Night Room Service Menu... There just wasn't much on it.. I wish they would've had more options.. But that is all as far as complaints go!

The hotel which feels more like a resort is BEAUTIFUL.. Our room was excellent, it was spacious, and the bed was sooo comfortable! We stayed in room 605 (BTW). The pool area is beautiful, the TikiBar while small gets the job done, the drinks aren't strong but they are delicious! The pool side service is great, the towels are plentiful, the parrots are great, the private beach is also great... They set up the chairs and umbrellas for you.. Just ask & its NO PROBLEM.. The beach was nice..although it appeared really deep to me.. (I'm no swimmer) but about 4 ft in and the water was up to my chest and the current is pretty strong... But there isn't much the resort can do about that LOL!

In any evet my Fiance and I had a WONDERFUL time and we will most certainly be back! We're thinking about making it a 4th of July tradition!

So, what ever your reservations may be put them to the side & go! 1 word of caution... If you're not a walker ... Make sure you get a rental or be prepared to spend $$ on taxi's because The Palm's is about a good 20 blocks (2 miles) from the SoBe action. I'm from NYC so I enjoyed the scenic walks.. But I know some aren't so enclined.. So just a word of caution! Taxi's were pretty easy to catch to & from the hotel so the choice is yours.. But other than that.. Its a wonderful & beautiful resort!

On and there were tons of amenities that we didn't use but seemed wonderful i.e. The Spa, Bars, Restaurants, and Fitness Center.

Kisses,
MsSoSick

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Miami Beach
#26 Romantic Hotel in Miami Beach
#33 Family Hotel in Miami Beach
#34 Luxury Hotel in Miami Beach
#39 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Official Description (provided by the hotel):
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
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Also Known As:
The Palms Hotel Miami Beach
The Palms Hotel And Spa
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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