I arrived to the hotel before 11am. I was told that someone would call me when my room was ready. I waited for four hours and returned to the hotel after my lunch. I sat down and quietly waited for my room. I was approached by a large security woman who asked me what was I doing in the lobby. I told her that I was waiting on my room. She did not believe me and went to get a manager. I was not the only person in the lobby and no one else was asked any questions. I am small frame and a quiet person so I didn't argue. The manager asked for my name and verified that I was in fact a guest waiting on my room. I am not foreign and am indeed an American. I did not understand what was the big deal. I will never stay at this hotel again. I will definitely be returning to the Fontaine Blue (a real 5 star hotel)!!!