This was our first time staying in Miami and at The Palms. We were a bit disappointed in several things. The size of our room was extremely small. As were the bathroom and shower area. We requested an "ocean view" and we were anticipating a balcony, however, there was no balcony. I questioned whether the room had been actually cleaned to standards or not due to the fact that when we pulled open the drapes the pillows for the bed were on the floor between the curtains and window. The bed was turned down but it was early in the day. Several hours later someone knocked on our door wanting to turn down the bed. The shampoo in the bathroom was half empty and had not been replaced. One more small complaint was the pillows. Way too uncomfortably flat for us. More than likely we would not stay at The Palms again.