We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful building. Brutal service” 4 of 5 stars
Review of The Palms Hotel & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added The Palms Hotel & Spa to your Saves list
The Palms Hotel & Spa
4.0 of 5 Hotel   |   3025 Collins Avenue, Miami Beach, FL 33140   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Price
Advance Purchase $180
Ranked #54 of 203 Hotels in Miami Beach
GreenLeadersSilver level
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Wonderful building. Brutal service”
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is a beautiful clean building. It is quiet, as it is out of craziness of south beach. Unless you walk for 20-25 minutes to another restaurant you have to eat at the hotel. While the food is amazing the service is appalling. That is because the hotel automatically applies an 18% service charge to anything you order. Therefore the service staff don't feel compelled to provide any service let alone excellent service (the exception to the rule was Sarah at the tiki bar). We had dinner at the restaurant and our "server" Sebastian deemed it only necessary to check on us twice. The food runners and bar backs were the ones to fill our water glasses and our wine glasses. I understand why the hotel has gone to a 18% service charge as we noticed a large number of European guests and tipping is not a standard as European staff are well paid. However that does not mean that the staff get to slack off just because they are guaranteed a 18% tip. Service must still be supplied! I am leaving tomorrow and I am going to tell my travel agent to do better research and find a better place for her clients. I will never return to The Palms again.

  • Stayed December 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,197 reviews from our community

Traveler rating
    564
    402
    113
    62
    56
See reviews for
251
527
35
107
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mont Vernon, New Hampshire
1 review
5 of 5 stars Reviewed 5 days ago NEW

As a returning guest to The Palms, first off I have to say that this property has everything I am looking for in a great vacation spot. From the in house reservation booking (special kudos to Erwin and Luis, superb customer service) the pleasant valet upon arrival, being escorted to the beautiful poolside bar because despite great efforts, there was no early check in available upon arrival. To the culinary inspired food, the delicious "painkiller" cocktail delivered to me at my beach chair, this staff has obviously been well trained that customer service is paramount. Not to glaze over the beach, the turquoise water and soft white sand is simply stunning, the perfect place to relax and actually feel like your on vacation. This was all before I even got to my room, which was a oasis from the hot sun!

-David Murphy N.H.

Room Tip: Booking a ocean view room is worth the modest expense increase.
See more room tips
Green Features: Having separate recycling available in room was very nice. I opted to have housekeeping skip washing the sheets everyday, not necessary and a great way to conserve energy.
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lodnon
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is great. The lobby, restaurant, and poolside area is fantastic, well kept and looks quite grand. Good size rooms, although the bathroom is a little on the small side but the shower is amazing! It's quite far from ocean drive (approx 25/30min walk) but if you don't fancy the walk there are plenty of taxis around. Staff were very helpful and the breakfast buffet is fantastic.

  • Stayed December 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bammental, Germany
Top Contributor
103 reviews 103 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been back after many years and we have found the same amazing hotel.
Everything is perfect in each little details.
Room are very big and bright, bed is very comfortable, the bathroom is big and with good courtesy kit.
Staff is friendly and very helpful. A must if you are in Miami!!

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I come back every year and stay for a week during the art fairs. We are immediately greeted by familiar faces by staff (Alleny, Pauline...) who remember us from year to year and go out of their way to make us feel welcome. We love the location, the pool, the boardwalk, the accommodations, but in the end, it comes down to the staff. They are so accommodating and wonderful. I will say that the beds and pillows are amazing (I sleep better than at home). Lastly, the spa...anyone within a thirty mile radius should visit the spa and get a massage from Jose. Magic. 11 months until my next visit...

Green Features: They definitely care about the environment. Their environmental practices are apparent everywhere in the hotel. Bravo!
  • Stayed December 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brooklyn
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I have stayed at the Palms twice. Both stays were wonderful. You don't come here for South Beach douchey-ness. It is an old school hotel with friendly, helpful staff, a good restaurant and a very nice spa. If you want to be in the middle of a "scene" this is not the place. What it is, is a wonderful place to kick back and relax. The beach is beautiful, and who doesn't love to poke a flag in the sand and have food and drinks brought to you? Last year, I showed up with a sprained ankle on crutches, and I swear the waiters would have carried me into the water if I had asked. They brought me ice for my ankle all day (and drinks too). It was a heavenly place to repair and recharge. The pool isn't fancy, but warm and nice. The music is chill rather than annoying and there are hammocks and hang out areas around the pool. We live in Florida, so take advantage of the "local" specials. The room with that deal is nothing fancy, but it is well appointed, clean and comfortable. Friends stayed recently on the ocean side and loved their oversized room with a view. I love the restaurant and the bar snacks are a steal for the area. Not to mention you can walk a block south and eat at a great Cuban diner. Also, there is a grocery store that is the last of its kind in the area that has EVERYTHING from flip flops to whole grilled snapper at the lunch counter. What more would one want? Nice people, good food, chill atmosphere and a beautiful beach! And...if you want to walk down to South Beach for a little chi chi evening it is a short jaunt down the boardwalk.

Room Tip: Cheaper "local special" rooms are on the city side and there was a wee bit of elevator noi...
See more room tips
  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
73 reviews 73 reviews
42 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very good value, bering in mind the competition and it is in a good location, about 10 minute walk to Lincoln Road. The rooms are very adequate, well worth having an ocean view. Small bathrooms, with no tub.
The common parts and especially the elevators need both upgrading and updating, but bearing in mind the price, not too bad.
Would I return......yes

Room Tip: Corner ocean front room
See more room tips
  • Stayed December 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Palms Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Miami Beach
#29 Family Hotel in Miami Beach
#29 Romantic Hotel in Miami Beach
#36 Luxury Hotel in Miami Beach
#42 On the Beach Hotel in Miami Beach
#45 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Official Description (provided by the hotel):
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Cheap Tickets, HotelTravel.com, Despegar.com, TripOnline SA, EasyToBook, Orbitz, Odigeo, Jetsetter and Tingo so you can book your The Palms Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

Owners: What's your side of the story?

If you own or manage The Palms Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.