Though I had a very good stay at the hotel in general, I was treated to a $120 surprise for a small package I had shipped to my home overseas by the hotel.
I had a few packages sent to the hotel before my stay, with the intent of taking them with me back home overseas. This worked perfectly, but one of the packages came late. I asked the hotel staff send it to my home address once it arrived. It took three reminders for this package to be shipped, but once the process got going everything went very fast. I received a fedex express international priority tracking number, without having had a chance to pick the shipment method of having been sent a quote.
I trusted the staff to be reasonable in picking the shipping method, but this was clearly a mistake. The package contents was a few grams, and the value a bit over over $20. Imagine my surprise when I got hit by a $120 bill from FedEx!
I complained by email and got no response. I called, and was assured that the responsible manager would call me back. After receiving no call for weeks, I called again and finally got somebody on the line to tell me. The person, unfortunately I did not get her name, was kind enough to go through the incident with me - but the hotel refused to take any responsibility. The lady kept saying that they trust FedEx, who is their vendor of choice for overseas shipments, and they have no responsibility and how much it costs to ship a package.
Certainly I was a fool to trust the staff, but I would've expected the hotel management to be understanding of the situation and offer some sort of compensation. No luck, and certainly no more visits to this otherwise nice place…
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami