My fiancé and I just arrived at the Palms from NYC. The first room they gave us positively reeked of marijuana. After informing the receptionist of this, she assigned us a new room with the same problem. When we returned to the desk to inform her of the smell, she said she had learned it was just a new carpet cleaner and they'd been getting complaints, and she'd send someone up to fix it as all the other rooms were booked. This housekeeping person's solution was to douse the room in spray that smelled like the orange cleaner they use in the NYC subways. I figured we could open a window to air out the room but no, a sign on the windows says they do not open. Figures, because a lot of people would probably jump out.
Additionally, the room is TINY so the stenches hit you even harder. I would probably recommend not staying here if you expect a truly nice hotel experience. Your own closet would serve you just as well and not smell nearly as much like an orange-flavored joint.
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami