They try and try but cannot get anything right. The front desk staff is quite rude and unaccommodating. Very focused on getting your money and nothing else. Not friendly at all either. Does not make the guest feel welcome, rather its like they are doing you a favor. The level of staff and professionalism is quite low (think inexperienced kids working at the hotel). Rooms are ok, dank and older building. New carpeting and bathrooms but its evident that it was a cheap renovation. Pool area is dirty, birds swimming in the pool. Again, goal is to sell you drinks, not make you comfortable. I travel all over the world and expect more. If it was $150 a night it would be fine, but not the rate they are charging. Stay away, there is much better accomadation to bne had in Miami.