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“Initial concerns give way to great stay” 4 of 5 stars
Review of The Palms Hotel & Spa

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The Palms Hotel & Spa
4.0 of 5 Hotel   |   3025 Collins Avenue, Miami Beach, FL 33140   |  
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Hotel amenities
Ranked #53 of 202 Hotels in Miami Beach
GreenLeadersSilver level
New York
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
169 helpful votes 169 helpful votes
“Initial concerns give way to great stay”
4 of 5 stars Reviewed December 21, 2013

First, the not so good. All those trendy SoBe hotels--the Dylan, etc? They are all down the road, about 15 blocks away where the South Beach action really starts. Head the opposite direction and you're at the Fontainebleu. Sitting between the two is The Palms, unfortunately in the middle of a 20 block stretch of nowhere. If you like to walk, that's not a problem, because you are going to have to walk to get to anywhere that you might find interesting. If you don't like to walk, you're going to really have to like this hotel for what it is, and be content in spending most of your time there.

And there's a lot to like. If you took this hotel and transplanted it further south where all the "name" South Beach hotels are, it would fit right in, with its character, its good looks, its charm. But then again, it would cost you twice as much as you would pay in its current location. Get used to walking and save yourself a ton of money without sacrificing a great stay and what turned out to be a very good hotel, as good or better than most that I have stayed at in South Beach.

The staff is consistently friendly and efficient, always doing what it can to make your stay comfortable. The lobby itself is a throwback to earlier Miami days--lots of character--and while anything but glitzy, its handsome public spaces are very comfortable and very conducive to sitting back and reading quietly, checking your emails, having a drink, meeting a friend, or simply staring out at the gardens and the ocean beyond them

I had an ocean view room, a good size, with floor to ceiling windows that overlooked the pool below and the ocean beyond. The bed was great--soft and cozy and one you could go back to several times a day feeling no guilt. The bath was split--toilet and sink on one side of the entrance hallway and the shower and sink in a separate but similar sized room on the other. Both were very well done, clean and modern, very much what you might expect to see in newer hotels. The room itself was a good size, with good storage, a nice work area, and a couple of armchairs and table right by the window that allowed you to sit back and take in the great view. And it had a flat screen HD TV with some good premium channels and in-room movies to choose from. The one negative? The carpet was a combination of chocolate brown with orange stripes. Sorry, but while that color may hide dirt and stains well, it's not a great color choice. The room was very nice--if it had wooden floors, the room would have been great. One change--that's all it needs.

As far as amenities, The Palms has all that you would expect. There is a pool--not one to write home about. It could use some sprucing up, and all that poolside furniture have seen better days. It's time to get them replaced. But the pool is clean and well-attended and serviceable and is surrounded by a tropical garden of sorts that gives you a sense of privacy that you don't get at other SoBe hotels. If you are more of a beach person, The Palms fronts the beach and you can sit out on with chairs, umbrellas, towel and drink service all provided by the hotel. There is also a spa, a very nice one run by the nice folks at Aveda, as well as a good size exercise room. If you needed to use the facilities, off the pool and next to the gym are restrooms that are amazingly modern and clean. I had suspected that they might reflect the condition of the pool, but they did not. Finally, the restaurant won't gain any Michelin stars, but it is very good, whether you decide to eat inside, or on the covered patio, or out in the open. I would go for the first two, as the outside garden space does attract its fair share of birds looking for scraps that people might leave behind on their tables.

One thing you should note. This is an old hotel, and when they built it, they weren't thinking much about how housekeeping would be going up and down the various floors. There are four elevators that guests can use to get to their rooms. However, the hotel doesn't have a service elevator, so that means you can often be sharing your ride with members of the housecleaning crew and their various equipment. If that doesn't put you off, there is no reason you should not consider the Palms. It is a surprisingly nice hotel--very nice, in fact, and I can't stress how reasonable the cost was compared to its neighbors. Again, I would put that down to its less-than-ideal location. I would definitely stay there again (and made sure I had access to a bicycle or scooter when I did) and would recommend others to do the same.

Room Tip: If you can afford a room facing the ocean, get one. There is something to be said about having that...
See more room tips
  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, January 10, 2014
Thank you for taking the time to share with us your detailed and very thorough experience of your most recent stay at The Palms Hotel & Spa! We appreciate your lovely comments regarding our hotel but most important I thank you for commending our consistently friendly and efficient staff. We will be happy to welcome you back and assist you in getting a bicycle next time that your travels bring you to Miami Beach!
Warm regards,
Alma Cue
The Palms Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,124 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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English first
Leicestershire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 19, 2013

Very nicely appointed public areas. Very attentive staff.
Bedroom nicely appointed but badly designed layout.
Shower complicated
Food a bit pricey breakfast 24 dollars plus 18 per cent, but they can get away with this as alternative food is a taxi ride away
Wonderful situation directly on the beach
My only real grouse is that the compulsory resort fee should be included in the charge paid to the travel agent when booking. So that prices can be properly compared with other hotels. Everything here seems an extra

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, January 14, 2014
Dear Jeffrey K
Thank you for being our recent guest at the Palms Hotel & Spa. We appreciate your kind words regarding our property and attentive staff. Thank you for your feedback and we look forward to welcoming you back next time that your travels bring you to Miami Beach.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 19, 2013

The hotel is absolutely beautiful. It is oceanfront, and has a very nice swimmingpool with
tiki bar as well. I had an oceanfront room with a beautiful view. The room was adequate, but rather small, and sorely missed a balcony to enjoy the view from... It did not have a refrigerator, but one was immediately provided upon request.

This used to be my favorite hotel years ago when it was still known as the Miami Beach Ocean Resort, when as a tour manager I regularly came here with groups... (And always had a wonderful room, as the staff then regularly upgraded me, something which did not happen now) It has since been renovated, and this was my first time back.. It has become more expensive, and it used to have a wonderful central bar and great entertainment at night! As a result it was possible to meet other (single) guests staying at the hotel.. This is no longer possible, and it is very quiet.

I checked in fairly late, and feel that the receptionist on duty did not make me aware of all the
options the hotel provided.. There was for instance a small store where one could buy a coffee/croissant/donut as an alternative to the very expensive breakfast (which is excellent but which I only could treat myself to once), but I did not find out about this until almost the end of my stay..

Although the hotel is still wonderful, I probably would not stay here again, but do recommend it
for families and couples!

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, January 10, 2014
It was a pleasure having you as our guest during your recent stay in Miami Beach after so many years! Thank you for taking the time to share with us your Palms experience and memories of our former hotel. We appreciate your lovely comments regarding our beautiful hotel and hope next time your travels bring you back that you will reach out to me directly so that I may handle the details of your reservation.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lodz, Poland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 18, 2013 via mobile

We are in hotel right now and its realy disapointed. They should a bonus or discout for staying here. All round the hotel there is a lot of old hotela renovations and its Wery noisy! You cant stand the noise on the beach. Also room walls are mase of paper. Door and Windows also. I hear everythink whats going on in the hall. I want to order snaks in a bar near pool. I go to bar and one of them told me to go back and someone will come to me. Its been about 45 minutes and no one came. Dont came here its waste of money.
Only good is front deck and concierge. And the gym is noce too. Sorry for my spelling its becouse different language on my phone.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 19, 2013
I am truly disappointed to hear that you did not find value to your overall stay. We do hold our standards of service to the highest degree of importance and value our guests and our dedication to genuine hospitality. I sincerely apologize if at any point during your stay we gave you a different impression. Had we been made aware of your concerns during your stay we certainly would have addressed them personally, as we strive to continually improve on our guest services with each and every guest interaction. Thank you for sharing your comments and hopefully you will allow us the opportunity to regain your loyalty in the future for another stay and more memorable Palms experience.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 18, 2013

We spent 4 nights recently with 2 other couples. The hotel is absolutely beautiful. The pool
area and beach were very nice and the service people were some of the most sincere and
friendly we have ever experienced. We especially liked Mataeus (sp?), the Argentinean, bartender in the Essensia lounge. He was funny and charming and the ladies found him adorable! The guys liked him because he made good drinks and was more than happy to
joke back and forth with us.
You do need to be aware that they have a lot of additional charges. We paid for the rooms in advance but, when we arrived there was a $14/night resort fee and a $35.00/day valet fee.
In addition, they wanted to charge us an extra $75.00 for early check in. We declined. Also,
as with most every where we went, there was an automatic 18% gratuity added to everything.
I guess you get what you pay for and overall this was a wonderful hotel!

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 19, 2013
Dear bweb412,
Thank you for being our recent guests at The Palms Hotel & Spa and for taking the time to share your experience with us. We appreciate your kind words regarding our beautiful property and also thank you for recognizing Matias’ excellent service and warm hospitability. I am absolutely honored to read that “the most sincere and friendly” service people you have ever encountered has been here at The Palms. I will certainly share your post with Matias and the rest of our Team. Please feel free to contact me directly alma@thepalmshotel.com next time your travels bring you to Miami Beach; it will be my pleasure to handle the details of your reservation.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 8, 2013

Stayed a night with family over Thanksgiving. Great location right on the beach. Nice room overlooking the ocean. Lovely swimming pool area. Very nice restaurant overlooking the garden pool area. Excellent, customer friendly staff. Had a great experience.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 9, 2013
Dear B W,
It was a pleasure to have you and your family as our recent guests at The Palms Hotel & Spa. Thank you for taking the time to share with us your experience and much appreciation for your kind words. We look forward to welcoming you back next time your travels bring you to Miami Beach.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 7, 2013

We arrived as a family of three. Check-in was quick within a tropical looking lobby. The sleeping room was king sized with incredible views of the ocean, comfy bed, and well appointed bathroom. (The toilet and a sink are in a separate room, and the showerhead was oversized.)
We dined at Essensia, in the courtyard. The view of the palm trees, tiki huts and pool is most relaxing. The food was delicious and the choices for a vegetarian pallet were most appreciated.
Service was great. A most accommodating staff.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 10, 2013
Thank you for not only choosing to stay at The Palms Hotel & Spa but also for taking the time to review our hotel. We appreciate your lovely comments regarding the property, great service and our accommodating staff and look forward to your next visit to Miami Beach!
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Miami Beach
#31 Romantic Hotel in Miami Beach
#33 Family Hotel in Miami Beach
#36 Luxury Hotel in Miami Beach
#41 On the Beach Hotel in Miami Beach
#47 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Official Description (provided by the hotel):
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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