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“Some are all in hotels some are all extra” 3 of 5 stars
Review of The Palms Hotel & Spa

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The Palms Hotel & Spa
4.0 of 5 Hotel   |   3025 Collins Avenue, Miami Beach, FL 33140   |  
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Hotel website
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Hotel amenities
Ranked #54 of 200 hotels in Miami Beach
GreenLeadersSilver level
Leicestershire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Some are all in hotels some are all extra”
3 of 5 stars Reviewed December 19, 2013

Very nicely appointed public areas. Very attentive staff.
Bedroom nicely appointed but badly designed layout.
Shower complicated
Food a bit pricey breakfast 24 dollars plus 18 per cent, but they can get away with this as alternative food is a taxi ride away
Wonderful situation directly on the beach
My only real grouse is that the compulsory resort fee should be included in the charge paid to the travel agent when booking. So that prices can be properly compared with other hotels. Everything here seems an extra

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, January 14, 2014
Dear Jeffrey K
Thank you for being our recent guest at the Palms Hotel & Spa. We appreciate your kind words regarding our property and attentive staff. Thank you for your feedback and we look forward to welcoming you back next time that your travels bring you to Miami Beach.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,076 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 19, 2013

The hotel is absolutely beautiful. It is oceanfront, and has a very nice swimmingpool with
tiki bar as well. I had an oceanfront room with a beautiful view. The room was adequate, but rather small, and sorely missed a balcony to enjoy the view from... It did not have a refrigerator, but one was immediately provided upon request.

This used to be my favorite hotel years ago when it was still known as the Miami Beach Ocean Resort, when as a tour manager I regularly came here with groups... (And always had a wonderful room, as the staff then regularly upgraded me, something which did not happen now) It has since been renovated, and this was my first time back.. It has become more expensive, and it used to have a wonderful central bar and great entertainment at night! As a result it was possible to meet other (single) guests staying at the hotel.. This is no longer possible, and it is very quiet.

I checked in fairly late, and feel that the receptionist on duty did not make me aware of all the
options the hotel provided.. There was for instance a small store where one could buy a coffee/croissant/donut as an alternative to the very expensive breakfast (which is excellent but which I only could treat myself to once), but I did not find out about this until almost the end of my stay..

Although the hotel is still wonderful, I probably would not stay here again, but do recommend it
for families and couples!

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, January 10, 2014
It was a pleasure having you as our guest during your recent stay in Miami Beach after so many years! Thank you for taking the time to share with us your Palms experience and memories of our former hotel. We appreciate your lovely comments regarding our beautiful hotel and hope next time your travels bring you back that you will reach out to me directly so that I may handle the details of your reservation.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lodz, Poland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 18, 2013 via mobile

We are in hotel right now and its realy disapointed. They should a bonus or discout for staying here. All round the hotel there is a lot of old hotela renovations and its Wery noisy! You cant stand the noise on the beach. Also room walls are mase of paper. Door and Windows also. I hear everythink whats going on in the hall. I want to order snaks in a bar near pool. I go to bar and one of them told me to go back and someone will come to me. Its been about 45 minutes and no one came. Dont came here its waste of money.
Only good is front deck and concierge. And the gym is noce too. Sorry for my spelling its becouse different language on my phone.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 19, 2013
I am truly disappointed to hear that you did not find value to your overall stay. We do hold our standards of service to the highest degree of importance and value our guests and our dedication to genuine hospitality. I sincerely apologize if at any point during your stay we gave you a different impression. Had we been made aware of your concerns during your stay we certainly would have addressed them personally, as we strive to continually improve on our guest services with each and every guest interaction. Thank you for sharing your comments and hopefully you will allow us the opportunity to regain your loyalty in the future for another stay and more memorable Palms experience.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 18, 2013

We spent 4 nights recently with 2 other couples. The hotel is absolutely beautiful. The pool
area and beach were very nice and the service people were some of the most sincere and
friendly we have ever experienced. We especially liked Mataeus (sp?), the Argentinean, bartender in the Essensia lounge. He was funny and charming and the ladies found him adorable! The guys liked him because he made good drinks and was more than happy to
joke back and forth with us.
You do need to be aware that they have a lot of additional charges. We paid for the rooms in advance but, when we arrived there was a $14/night resort fee and a $35.00/day valet fee.
In addition, they wanted to charge us an extra $75.00 for early check in. We declined. Also,
as with most every where we went, there was an automatic 18% gratuity added to everything.
I guess you get what you pay for and overall this was a wonderful hotel!

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 19, 2013
Dear bweb412,
Thank you for being our recent guests at The Palms Hotel & Spa and for taking the time to share your experience with us. We appreciate your kind words regarding our beautiful property and also thank you for recognizing Matias’ excellent service and warm hospitability. I am absolutely honored to read that “the most sincere and friendly” service people you have ever encountered has been here at The Palms. I will certainly share your post with Matias and the rest of our Team. Please feel free to contact me directly alma@thepalmshotel.com next time your travels bring you to Miami Beach; it will be my pleasure to handle the details of your reservation.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 8, 2013

Stayed a night with family over Thanksgiving. Great location right on the beach. Nice room overlooking the ocean. Lovely swimming pool area. Very nice restaurant overlooking the garden pool area. Excellent, customer friendly staff. Had a great experience.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 9, 2013
Dear B W,
It was a pleasure to have you and your family as our recent guests at The Palms Hotel & Spa. Thank you for taking the time to share with us your experience and much appreciation for your kind words. We look forward to welcoming you back next time your travels bring you to Miami Beach.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2013

We arrived as a family of three. Check-in was quick within a tropical looking lobby. The sleeping room was king sized with incredible views of the ocean, comfy bed, and well appointed bathroom. (The toilet and a sink are in a separate room, and the showerhead was oversized.)
We dined at Essensia, in the courtyard. The view of the palm trees, tiki huts and pool is most relaxing. The food was delicious and the choices for a vegetarian pallet were most appreciated.
Service was great. A most accommodating staff.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 10, 2013
Thank you for not only choosing to stay at The Palms Hotel & Spa but also for taking the time to review our hotel. We appreciate your lovely comments regarding the property, great service and our accommodating staff and look forward to your next visit to Miami Beach!
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 5, 2013

What a wonderful stay. The staff were super friendly and accommodating; my family arrived early and our room was quickly cleaned and prepared for us while we waited over a fantastic lunch on the deck. Beautiful beach view by walking out to the boardwalk. Overall I wouldn't change anything about the experience.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 10, 2013
Thank you for taking the time to review The Palms Hotel & Spa and for being our recent guests. I am pleased to see that you enjoyed lunch at Essensia and much appreciation for your kind words regarding our property and friendly staff. We all look forward to welcoming you back next time your travels bring you to Miami Beach.
Warm regards,
Alma Cue
The Palms Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Miami Beach
#32 Romantic Hotel in Miami Beach
#36 Family Hotel in Miami Beach
#36 Luxury Hotel in Miami Beach
#41 On the Beach Hotel in Miami Beach
#46 Business Hotel in Miami Beach
#54 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Official Description (provided by the hotel):
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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